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SnapSupport
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Remote support solution for field teams
Table of Contents
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SnapSupport - 2026 Pricing, Features, Reviews & Alternatives
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SnapSupport overview
What is SnapSupport?
SnapSupport is a web-based equipment maintenance solution designed to help businesses facilitate collaboration between field teams across multiple locations. New team members can be added to conversations, enabling real-time participation using the mobile application to resolve customer issues.
Key features of SnapSupport include file sharing, session recording, maintenance scheduling, work order management, and mobile access. The platform offers help documentation, user manuals, FAQs, and videos proactively to customers in order to provide support before issues arise. Teams can communicate with staff members as well as customers via instant messaging, upload pictures & videos, and share documents to solve issues with improved efficiency.
SnapSupport automatically routes issues to the representative best qualified to resolve issues reported by customers. The system helps organizations escalate unattended issues to the right contact, ensuring timely resolution of issues. Live video chat functionality allows employees to view customer issues in real-time even using mobile devices. SnapSupport integrates with Google Glass’s Augmented Reality solution, enabling technicians to display work instructions and provide hands-free, live video of customers' issues.
Starting price
per month
Alternatives
with better value for money
SnapSupport’s user interface
SnapSupport reviews
Overall rating
4.3
/5
4
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.67/10
5
4
3
2
1
1
3
0
0
0
SnapSupport's features
Features rating:
SnapSupport alternatives
SnapSupport
Starting from
25
Per month
Janitorial Manager
Starting from
No pricing info
Fieldmagic
Starting from
29
Per month
QuickBooks Enterprise
Starting from
2210
Per year
SnapSupport pricing
Value for money rating:
Starting from
25
Per month
Per Feature
User opinions about SnapSupport price and value
Value for money rating:
SnapSupport integrations (2)
Top integrations
SnapSupport support options
Typical customers
Platforms supported
Support options
Training options
SnapSupport FAQs
SnapSupport has the following pricing plans:
Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of SnapSupport?
SnapSupport has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does SnapSupport support?
SnapSupport supports the following languages:
English
Q. Does SnapSupport support mobile devices?
SnapSupport supports the following devices:
Android, iPad, iPhone
Q. Does SnapSupport offer an API?
No, SnapSupport does not have an API available.
Q. What other apps does SnapSupport integrate with?
SnapSupport integrates with the following applications:
SAP Business One, Salesforce Sales Cloud
Q. What level of support does SnapSupport offer?
SnapSupport offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support