Fieldmagic Pricing, Features, Reviews & Comparison of Alternatives

Fieldmagic

Field Service Management, Maintenance Management & CRM

4.5/5 (10 reviews)

Fieldmagic overview

What is Fieldmagic?

Fieldmagic is a complete field service software designed for fire services, HVAC, electrical, plumbing, IT and field servicing industries. Features include a full CRM, job management, quoting, time and materials, fixed price jobs, purchase orders, staged invoicing, and technician geolocation. The platform is highly configurable and provides users with custom fields and an open API.

Job management features enable users to schedule various types of jobs including maintenance, minor work and projects, each with their own workflows and configurations at technician, client and organization level. Users can track time and materials to ensure billable expenses are appropriately invoiced, as well as attach photos of receipts or parts via Fieldmagic’s mobile app.

The quoting engine allows users to create and keep track of open quotes with contextual information against sites and companies. The platform's forecasts view helps organizations to keep track of new business for the period, allowing sales management to assign forecast quotas to each representative. Fieldmagic’s checklist builder lets users build questions with drop-down values, define compliance pass and fail values, and more.

Integration with the Flexidocs document generation tool provides users with online and in-person eSigning capabilities and allows documents to be sent, returned, and safely archived within Fieldmagic. The mobile app allows field technicians to access and provide all job related information while on site, including time and materials logging and destination navigation via the built-in GPS tracking tool. The platform integrates with various third party applications for accounting, email marketing, relationship analytics, and more.
www.fieldmagic.co

Pricing

Starting from
$29/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, United Kingdom

Supported languages

English
Fieldmagic screenshot: The scheduling platform allows users to have multiple schedules for multiple disciplines within any given siteFieldmagic screenshot: Streamlined maintenance quoting and job management with contracts and electronic signingFieldmagic screenshot: Time, materials and ad-hoc expenses can be logged against each job using the mobile technician appFieldmagic screenshot: Open quotes appear in Fieldmagic's Forecasts view, allowing users to keep track of new business for the periodFieldmagic screenshot: Built-in GPS tracking provides display real-time locations of all techniciansFieldmagic screenshot: Synchronize Fieldmagic with accounting packages such as Xero & MYOBFieldmagic screenshot: Build various types of reports and reference data from across the system Fieldmagic screenshot: The mobile home dashboard allows quick access to open jobs, sites, and contactsFieldmagic screenshot: View a list of open jobs and track priority via mobile phone Fieldmagic screenshot: Access real-time job details while on the go including location, contact, materials and moreFieldmagic screenshot: Log in securely to the Fieldmagic mobile app for iOS

Fieldmagic reviews

Excellent
5

Very good
5

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.3
  4.2
  4.4
  4.6
Gordon Johnston

Fieldmagic .....a winner in Field Service Technology

Used daily for 2+ years
Reviewed 2019-12-14
Review Source: Capterra

A great platform to carry out all the basics of the service industry with the ability to then tailor the more advanced features to help grow your company and make the bottom line more efficient.

Pros
Loads of features to enhance your business and customer service experience.

Cons
Need more time to get the most out of it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Fletcher Hawkins

Field Magic Review

Used daily for 6-12 months
Reviewed 2020-04-08
Review Source: Capterra

My overall experience is definitely positive and I will continue to use Field Magic. It has allowed use to manage our jobs very clearly as well as having very solid job reports and asset tracking. Awesome system.

Pros
The best feature of this software in mind is its versatility, it can be used as a CRM and Job management system all in one. We are able to run and control all our jobs through this system while also being able to get valuable contact information to send our EDM's and marketing information.

Cons
Its hard to say but I think what I least enjoy about this software is its overall usability. Its getting better and I think will continue to get better but there are little areas that are still very impractical. A good example of this would be the "Reports" tab, trying to create reports is very difficult and can really only be done after you are experienced as a Field Magic user. I have been using Field Magic for about 8 months and still cant create reports that I need.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kent Hawkins

FM - Activtec

Used daily for 1-2 years
Reviewed 2020-04-02
Review Source: Capterra

average

Pros
the control is good, it keeps good records and tracking

Cons
it initially said it links with MYOB, but it dosent?? - this is very very very expensive for us

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Winston Hawkins

Awesome product that is easy to use

Used daily for 2+ years
Reviewed 2020-03-29
Review Source: Capterra

We have sorted our service admin side with this app as we can see what each job is at with a single click of a button.

Pros
It is very easy to use and train new people to use. It really has not given us any problems over the 3 years that we have used it. It is also really good for our customers as it has an awesome and simple asset tracking system. We also store all our customer data in FM.

Cons
It is sometimes hard to use when mobile coverage is poor. Its not a big problem as most places have Wi-Fi now anyway/.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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James Cosgrove

Great product

Used daily for less than 6 months
Reviewed 2019-12-11
Review Source: Capterra

Very happy with Fieldmagic even with being only the first week of startup. Developers are very open to user suggestions and queries.

Pros
East of use - very user friendly. Layout is logical and easy to navigate. Developers are open to enhancements. Field app makes it easy for job information to be provided to on site workers and for them to report back with job completion sign offs, pics etc.

Cons
Not much. No Google maps link on desktop version, works fine on phone app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Fieldmagic pricing

Starting from
$29/month
Pricing options
Free trial
Subscription
View Pricing Plans

Field Users: $29 per user/month
Sales Users: $65 per user/month (full CRM)
Office Users: Contact Fieldmagic
Client Portal: Free (with 5 or more office users)

Fieldmagic features

API
Activity Dashboard
Billing & Invoicing
Compliance Management
Reporting & Statistics
Workflow Management

Activity Tracking (322 other apps)
Audit Trail (306 other apps)
Auditing (353 other apps)
Automatic Notifications (508 other apps)
Customizable Reporting (400 other apps)
Data Import/Export (380 other apps)
Document Management (302 other apps)
Document Storage (305 other apps)
Inventory Management (408 other apps)
Inventory Tracking (322 other apps)
Monitoring (294 other apps)
Real Time Data (332 other apps)
Real Time Reporting (284 other apps)
Third Party Integration (409 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Fieldmagic

Key features of Fieldmagic

  • Scheduling
  • Service history tracking
  • Technician management
  • Quotes / estimates
  • Contract management
  • Electronic signature
  • Job management
  • Maintenance scheduling
  • Workforce mobility
  • Sales & marketing
  • Customer relationship management
  • Billing & finance
  • Customer experience
  • Workflow management
  • Time & materials tracking
  • Quoting engine
  • Compliance & asset checklists
  • Contracts & electronic signing
  • Offline technician app
  • Real-time GPS tracking
  • Xero & MYOB integration
  • Quoting for maintenance
  • Website to enquiry capture
  • Sales & marketing
  • CRM
  • Revenue forecasting
  • Client & site management
  • Enterprise security
  • Access levels for each role
  • Invoicing engine
  • Client portal
  • Reporting & dashboards
View All Features

Benefits

Fieldmagic was built on top of SugarCRM for a feature rich service platform that enables users to see linked sites against clients.

Users can streamline their entire workflow from sales, to administration, to job completion including quoting and scheduling for maintenance.

Fieldmagic allows users to build a range of checklists that automatically display against relevant maintenance job assets accessible via mobile device.

Integration with 'Flexidocs', a document generation tool, enables organizations to go entirely paperless including built-in eSigning capabilities.

Integration with Xero and MYOB enables users to generate invoices directly from the Fieldmagic platform as well as synchronize client and invoice details.