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Field Service Management, Maintenance Management & CRM
Fieldmagic Pricing, Features, Reviews and Alternatives
Fieldmagic product overview
What is Fieldmagic?
Fieldmagic is a complete field service software designed for fire services, HVAC, electrical, plumbing, IT and field servicing industries. Features include a full CRM, job management, quoting, time and materials, fixed price jobs, purchase orders, staged invoicing, and technician geolocation. The platform is highly configurable and provides users with custom fields and an open API.
Key benefits of using Fieldmagic
Typical customers
Platforms supported
Support options
Training options
Fieldmagic pricing information
Value for money
4.3
/5
20
Starting from
29
/user
Per month
Pricing options
Value for money contenders
Fieldmagic features
Functionality
4.4
/5
20
Total features
68
15 categories
Most valued features by users
Functionality contenders
Fieldmagic users reviews
Overall Rating
4.6
/5
20
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.05/10
14
5
0
1
0
Overall rating contenders
Graham A.
Construction, 1-10 employees
Used daily for 6-12 months
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Excellent. Data setup and import will require some help, but once we got started we found it easy and accurate. Actual use of the product is simple and reliable. Support is great, and communication and responsiveness is excellent.
As a small and developing business in a heavily regulated and procedural industry (vertical transportation - lifts) Fieldmagic offered the flexibility and adaptability to accommodate our needs, processes and datasets. It can store what we need, present it how we want, and match the processes we have and must use. It is cost effective, even at the top tier which we have elected to use. The mobile client is effective and simple. The team behind Fieldmagic are also rapidly evolving the product and will accept and act on needed bug fixes, desired changes and development suggestions faster than any software house I have ever dealt with. Day to day support is brilliant. Very happy with our interactions with the FM team and our "Customer Success Manager" in particular.
Like many browser/cloud based products it works well almost anywhere, but the portability imposes some limits. Printing and file handling is a little clumsy (although we are working to be close to paperless) and some functions in this area feel a little raw. Standard outputs/reports are a little basic. The ability to create intricate, automated, self-adapting output documents counters this but does require some effort. The program has a couple of areas where speed can occasionally be an issue, but in general the platform is very responsive.
Gordon J.
Environmental Services, 11-50 employees
Used daily for 2+ years
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A great platform to carry out all the basics of the service industry with the ability to then tailor the more advanced features to help grow your company and make the bottom line more efficient.
Loads of features to enhance your business and customer service experience.
Need more time to get the most out of it.
Jason G.
Security and Investigations, 1-10 employees
Used monthly for 1-2 years
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Poor
Not much. It's useless to me & my company
Not much to say, to be honest. Poor service
Fletcher H.
Medical Devices, 51-200 employees
Used daily for 6-12 months
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My overall experience is definitely positive and I will continue to use Field Magic. It has allowed use to manage our jobs very clearly as well as having very solid job reports and asset tracking. Awesome system.
The best feature of this software in mind is its versatility, it can be used as a CRM and Job management system all in one. We are able to run and control all our jobs through this system while also being able to get valuable contact information to send our EDM's and marketing information.
Its hard to say but I think what I least enjoy about this software is its overall usability. Its getting better and I think will continue to get better but there are little areas that are still very impractical. A good example of this would be the "Reports" tab, trying to create reports is very difficult and can really only be done after you are experienced as a Field Magic user. I have been using Field Magic for about 8 months and still cant create reports that I need.
Winston H.
Hospital & Health Care, 11-50 employees
Used daily for 2+ years
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We have sorted our service admin side with this app as we can see what each job is at with a single click of a button.
It is very easy to use and train new people to use. It really has not given us any problems over the 3 years that we have used it. It is also really good for our customers as it has an awesome and simple asset tracking system. We also store all our customer data in FM.
It is sometimes hard to use when mobile coverage is poor. Its not a big problem as most places have Wi-Fi now anyway/.
Fieldmagic FAQs
Fieldmagic has the following pricing plans:
Starting from: $29.00/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of Fieldmagic?
Q. What languages does Fieldmagic support?
Q. Does Fieldmagic support mobile devices?
Q. What other apps does Fieldmagic integrate with?
Common Fieldmagic comparisons
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