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Fieldmagic Logo

Fieldmagic

Field Service Management, Maintenance Management & CRM

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Fieldmagic Pricing, Features, Reviews and Alternatives

Fieldmagic product overview

Price starts from

0

/user

Per month

What is Fieldmagic?

Fieldmagic is a complete field service software designed for fire services, HVAC, electrical, plumbing, IT and field servicing industries. Features include a full CRM, job management, quoting, time and materials, fixed price jobs, purchase orders, staged invoicing, and technician geolocation. The platform is highly configurable and provides users with custom fields and an open API.

Key benefits of using Fieldmagic

  • Fieldmagic was built on top of SugarCRM for a feature rich service platform that enables users to see linked sites against clients.

  • Users can streamline their entire workflow from sales, to administration, to job completion including quoting and scheduling for maintenance.

  • Fieldmagic allows users to build a range of checklists that automatically display against relevant maintenance job assets accessible via mobile device.

  • Integration with 'Flexidocs', a document generation tool, enables organizations to go entirely paperless including built-in eSigning capabilities.

  • Integration with Xero and MYOB enables users to generate invoices directly from the Fieldmagic platform as well as synchronize client and invoice details.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Chat
    Email/Help Desk
    Phone Support
    Knowledge Base

    Training options

    Documentation
    Live Online
    Webinars
    In Person
    Videos

    Fieldmagic pricing information

    Value for money

    4.4

    /5

    14

    Starting from

    0

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Fieldmagic features

    Functionality

    4.3

    /5

    14

    Total features

    51

    9 categories

    Most valued features by users

    Alerts/Notifications
    Activity Dashboard
    Reporting & Statistics
    Third Party Integrations
    API
    Workflow Management
    Document Management
    Inventory Management

    Functionality contenders

    Fieldmagic users reviews

    Overall Rating

    4.6

    /5

    14

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.79/10
    Rating distribution

    5

    4

    3

    2

    1

    9

    5

    0

    0

    0

    Pros
    Day to day support is brilliant. Very happy with our interactions with the FM team and our "Customer Success Manager" in particular.
    It really has not given us any problems over the 3 years that we have used it. It is also really good for our customers as it has an awesome and simple asset tracking system.
    My overall experience is definitely positive and I will continue to use Field Magic. It has allowed use to manage our jobs very clearly as well as having very solid job reports and asset tracking.
    Cons
    It is sometimes hard to use when mobile coverage is poor. Its not a big problem as most places have Wi-Fi now anyway.
    I have been using Field Magic for about 8 months and still cant create reports that I need.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Exactly what we needed - cost effective, smart, adaptable, responsive, well suported.

    Reviewed 2 years ago

    Excellent. Data setup and import will require some help, but once we got started we found it easy and accurate. Actual use of the product is simple and reliable. Support is great, and communication and responsiveness is excellent.

    Pros

    As a small and developing business in a heavily regulated and procedural industry (vertical transportation - lifts) Fieldmagic offered the flexibility and adaptability to accommodate our needs, processes and datasets. It can store what we need, present it how we want, and match the processes we have and must use. It is cost effective, even at the top tier which we have elected to use. The mobile client is effective and simple. The team behind Fieldmagic are also rapidly evolving the product and will accept and act on needed bug fixes, desired changes and development suggestions faster than any software house I have ever dealt with. Day to day support is brilliant. Very happy with our interactions with the FM team and our "Customer Success Manager" in particular.

    Cons

    Like many browser/cloud based products it works well almost anywhere, but the portability imposes some limits. Printing and file handling is a little clumsy (although we are working to be close to paperless) and some functions in this area feel a little raw. Standard outputs/reports are a little basic. The ability to create intricate, automated, self-adapting output documents counters this but does require some effort. The program has a couple of areas where speed can occasionally be an issue, but in general the platform is very responsive.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Fieldmagic .....a winner in Field Service Technology

    Reviewed 3 years ago

    A great platform to carry out all the basics of the service industry with the ability to then tailor the more advanced features to help grow your company and make the bottom line more efficient.

    Pros

    Loads of features to enhance your business and customer service experience.

    Cons

    Need more time to get the most out of it.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    FM - Activtec

    Reviewed 2 years ago

    average

    Pros

    the control is good, it keeps good records and tracking

    Cons

    it initially said it links with MYOB, but it dosent?? - this is very very very expensive for us

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Field Magic Review

    Reviewed 2 years ago

    My overall experience is definitely positive and I will continue to use Field Magic. It has allowed use to manage our jobs very clearly as well as having very solid job reports and asset tracking. Awesome system.

    Pros

    The best feature of this software in mind is its versatility, it can be used as a CRM and Job management system all in one. We are able to run and control all our jobs through this system while also being able to get valuable contact information to send our EDM's and marketing information.

    Cons

    Its hard to say but I think what I least enjoy about this software is its overall usability. Its getting better and I think will continue to get better but there are little areas that are still very impractical. A good example of this would be the "Reports" tab, trying to create reports is very difficult and can really only be done after you are experienced as a Field Magic user. I have been using Field Magic for about 8 months and still cant create reports that I need.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Awesome product that is easy to use

    Reviewed 2 years ago

    We have sorted our service admin side with this app as we can see what each job is at with a single click of a button.

    Pros

    It is very easy to use and train new people to use. It really has not given us any problems over the 3 years that we have used it. It is also really good for our customers as it has an awesome and simple asset tracking system. We also store all our customer data in FM.

    Cons

    It is sometimes hard to use when mobile coverage is poor. Its not a big problem as most places have Wi-Fi now anyway/.

    Fieldmagic FAQs and common questions

    Q. What type of pricing plans does Fieldmagic offer?

    Fieldmagic has the following pricing plans:
    Starting from: $0.00/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of Fieldmagic?

    Fieldmagic has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Fieldmagic support?

    Fieldmagic supports the following languages:
    English


    Q. Does Fieldmagic support mobile devices?

    Fieldmagic supports the following devices:
    Android, iPad, iPhone


    Q. Does Fieldmagic offer an API?

    Yes, Fieldmagic has an API available for use.


    Q. What other apps does Fieldmagic integrate with?

    Fieldmagic integrates with the following applications:
    MYOB Business, Adobe Acrobat Sign, QuickBooks Online Advanced, DocuSign, HelloSign, SAP Business One, SugarCRM, Act-On, Mailchimp, Marketo Engage, Xero, Reckon One


    Q. What level of support does Fieldmagic offer?

    Fieldmagic offers the following support options:
    24/7 (Live rep), Chat, Email/Help Desk, Phone Support, Knowledge Base

    Common Fieldmagic comparisons

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