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Supportbench vs HubSpot Service Hub Comparison (2026)
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Good recommendations?
Supportbench
5
111
4
16
3
4
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
HubSpot Service Hub
5
100
4
81
3
9
2
2
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Supportbench: Cut costs, boost resolution speeds, and enable agents with AI-driven support.
Support customers at scale and keep it personal. Service Hub combines customer agent, a connected help desk, and a knowledge base, all working from HubSpot Smart CRM data, so customers get answers quickly and reps focus on the conversations that need a human touch.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.8
131
5
4
3
2
1
111
16
4
0
0
- Value for money
- Ease of use
- Features
- Customer support
4.4
193
5
4
3
2
1
100
81
9
2
1
- Value for money
- Ease of use
- Features
- Customer support
Pros
Sofia M.
Regulatory Affairs Specialist
Mercy E.
Head, Human Resources and Operations.
Stella U.
Underwriting
Pros
Daniel C.
Automation Engineer
Julia H.
Marketing Manager and Business Development
Liliana D.
Closing assistant
Cons
Raven L.
Admin
Cons
Elizabeth B.
customer service supervisor
Taylor K.
Engineer
Ebose I.
Manager
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features124
- AI Copilot
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Assignment Management
- Audit Trail
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Calendar Management
- Call Center Management
- Canned Responses
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Library
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Decision Support
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Management
- Full Text Search
- Geotargeting
- Health Score
- Help Desk Management
- IT Asset Management
- Inbox Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Generation
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mobile Access
- Mobile App
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- NPS of Customers
- Offline Form
- Onboarding
- Online Forums
- Performance Metrics
- Personalization
- Pipeline Management
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Proactive Chat
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SSL Security
- Search
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- User Management
- WYSIWYG Editor
- Website Integration
- Widgets
- Workflow Automation
- Workflow Management
- Total features89
- AI Copilot
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Assignment Management
- Audit Trail
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Calendar Management
- Call Center Management
- Canned Responses
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Library
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Decision Support
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Management
- Full Text Search
- Geotargeting
- Health Score
- Help Desk Management
- IT Asset Management
- Inbox Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Generation
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mobile Access
- Mobile App
- Mobile Interface
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- NPS of Customers
- Offline Form
- Onboarding
- Online Forums
- Performance Metrics
- Personalization
- Pipeline Management
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Proactive Chat
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SEO Management
- SSL Security
- Search
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- User Management
- WYSIWYG Editor
- Website Integration
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations14
- 360NRS
- Accelo
- Actionstep
- AdRoll
- AdStage
- AgencyAnalytics
- Airtable
- Aloware
- Ambassify
- Asana
- Aysling
- Azure DevOps
- Bedrock Data
- BigTime
- BrightTALK Central
- BuiltWith
- Calendly
- Call Loop
- CallRail
- Canva
- ClearVoice
- CoSchedule
- Coupler.io
- Cyfe
- Databox
- DepositFix
- Dialpad AI Meetings
- Drift
- Dropbox Sign
- Eventbrite
- Fivetran
- Fomo
- Forecast
- Gmail
- GoTo Webinar
- Google Calendar
- Google Contacts
- Google Meet
- Google Sheets
- Gravity Forms
- Grow
- Harvest
- HubSpot CRM
- Instapage
- Jira
- Jotform
- Justuno
- Klips
- Leadfeeder
- Linear
- LinkedIn for Business
- LiveChat
- LoyaltyLion
- Lucky Orange
- ManyChat
- Meta for Business
- Microsoft Teams
- Modus
- NeverBounce
- NinjaOne
- Odoo
- OptinMonster
- Outgrow
- PSOhub
- Paycove
- PhoneWagon
- Pipedrive
- Powtoon
- Privy
- Promo.com
- Proposify
- Pure Chat
- Retreaver
- RingEX
- Ringover
- Sakari
- Salesforce Sales Cloud
- Salesmsg
- Seventh Sense
- Shopify
- Skyvia
- Slack
- SnapApp
- Stitch
- Stripe
- Stripo.email
- Supermetrics
- SurveyMonkey
- Teamwork.com
- Trello
- Twitter/X
- Unbounce
- Vidyard
- Wistia
- Wix
- WooCommerce
- Woopra
- WordPress
- Zapier
- Zoho Analytics
- Zoom Workplace
- adam.ai
- monday AI Work Platform
- Total integrations95
- 360NRS
- Accelo
- Actionstep
- AdRoll
- AdStage
- AgencyAnalytics
- Airtable
- Aloware
- Ambassify
- Asana
- Aysling
- Azure DevOps
- Bedrock Data
- BigTime
- BrightTALK Central
- BuiltWith
- Calendly
- Call Loop
- CallRail
- Canva
- ClearVoice
- CoSchedule
- Coupler.io
- Cyfe
- Databox
- DepositFix
- Dialpad AI Meetings
- Drift
- Dropbox Sign
- Eventbrite
- Fivetran
- Fomo
- Forecast
- Gmail
- GoTo Webinar
- Google Calendar
- Google Contacts
- Google Meet
- Google Sheets
- Gravity Forms
- Grow
- Harvest
- HubSpot CRM
- Instapage
- Jira
- Jotform
- Justuno
- Klips
- Leadfeeder
- Linear
- LinkedIn for Business
- LiveChat
- LoyaltyLion
- Lucky Orange
- ManyChat
- Meta for Business
- Microsoft Teams
- Modus
- NeverBounce
- NinjaOne
- Odoo
- OptinMonster
- Outgrow
- PSOhub
- Paycove
- PhoneWagon
- Pipedrive
- Powtoon
- Privy
- Promo.com
- Proposify
- Pure Chat
- Retreaver
- RingEX
- Ringover
- Sakari
- Salesforce Sales Cloud
- Salesmsg
- Seventh Sense
- Shopify
- Skyvia
- Slack
- SnapApp
- Stitch
- Stripe
- Stripo.email
- Supermetrics
- SurveyMonkey
- Teamwork.com
- Trello
- Twitter/X
- Unbounce
- Vidyard
- Wistia
- Wix
- WooCommerce
- Woopra
- WordPress
- Zapier
- Zoho Analytics
- Zoom Workplace
- adam.ai
- monday AI Work Platform
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