Tidio vs tawk.to

Zendesk Suite

LiveAgent

LiveChat

Intercom

Olark

Freshchat

Unfortunately, we switched from Tidio it was expensive and functions were not broad.

Online Chat service

Thank you for your thoughtful review, Nina. We focus a lot on chatbots which help merchants create new leads and sell more. We hope the chat pays for itself when chatbots are doing their job. 

Great value for money - and even better if you can fit in the free plan. The company has been developing throughout the years so its definitely one of the safe bets in the industry 

Great free user support tool 

Compare Tidio and tawk.to based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2025.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

LiveChat is an all-in-one customer service platform that helps businesses provide seamless customer service and boost their sales. It’s known for its simple, intuitive design, and ease of use. It integrates with 200+ services and is used by over 37,000 customers in 150 countries.

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Application Management

Augmented Analytics

Automated Responses

Automated Routing

Autoresponders

Canned Responses

Chat Transcript

Chat/Messaging

Chatbot

Code-free Development

Collaboration Tools

Complaint Monitoring

Configurable Workflow

Contact Management

Contextual Guidance

Conversation Intelligence

CSAT Survey Structure

Customer Communication

Customer Complaint Tracking

Customer Database

Customer Experience Management

Customer History

Customer Support

Customer Surveys

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Templates

Dashboard

Data Import/Export

Document Storage

Drag & Drop

Email Automation

Email Management

Email Marketing

Email Templates

Engagement Tracking

Event Triggered Actions

Feedback Management

File Sharing

For eCommerce

For Sales Teams/Organizations

For Sales/Marketing

Geotargeting

Help Desk Management

Human Handover

Inbox Management

Intent Recognition

Interaction Tracking

Issue Management

Issue Tracking

Knowledge Base Management

Language Detection

Lead Capture

Lead Generation

Lead Nurturing

Lead Qualification

Live Chat

Macros/Templated Responses

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Multi-Channel Marketing

Multi-Language

Multiple Data Sources

Natural Language Processing

Offline Form

One-to-One Messaging

Performance Metrics

Personalization

Pre-Configured Bot

Prioritization

Proactive Chat

Process/Workflow Automation

Product Recommendations

Query Suggestions

Real-Time Analytics

Real-Time Chat

Real-time Consumer-facing Chat

Real-time Conversations

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Reporting & Statistics

Reporting/Analytics

Role-Based Permissions

Routing

Sales Activity Management

Search/Filter

Tidio

Android

Linux

Web-based

Windows

iPad

iPhone

It was and is an excellent tool, I still use it on some websites. The online chat and integration with websites is one of the great things that I really liked.

Digital Media Lead

We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.

Owner

So far, really good experience - contacted customer support and they were friendly and helpful.

IT Engineer

It is easy to use and has a lot of features. Developers of this app are not into the money and it is very nice to know that there are some people who still share their skills.

Tidio has been a great product. We still have a lot to learn, but so far, everything is excellent.

President

Great product, easy to use and great for implementing automation.

Marketing Assitant 

I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.

Creative Director

Moreover, whenever I have an issue or need help, customer support is incredibly responsive and always has solutions for me.

I'm a startup so I love that it lets me know someone's on my site and allows me to get ready to respond if they need help.

Sales and Reseller Promotion

The positive result came in the first month of use, old customers and employees also praised the choice.

It is really easy to use and it is great designed.

Price, Ease of use, Great function to predict what customer type.

Associate Pastor

With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.

For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful.

Writer

They also has some integrations for CRMs like Wordpress. It also has apps for every OS that makes it very handy to reply to website visitors from any device at any time.

Missing tutorials in Spanish. Admin may know but end admin user doesn't know English.

The chatbot brought me first leads and subscribers. I was so shocked, that before with the standard chat no one contacted us - but with the automated chatbot I was getting and getting leads.

Student | Developer

No direct integration with slack to handle chats directly from slack.

Tidio screenshot: Resolve up to 64% of your tickets with Lyro, the customer service AI agent

Tidio screenshot: Streamline your work with one centralized help desk

Tidio screenshot: Provide real-time support via live chat

Tidio screenshot: Get more loyal customers with automated chatbot sales flows

Tidio screenshot: Integrate Tidio with your current stack in a single click

Tidio screenshot: Improve AOV with Lyro's AI product recommendation engine

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media. 

Start with a 30-day free trial, no credit card or contracts needed.

Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” We let you be yourself and talk directly with customers on your website right now. We believe the more human you are, the more you’ll make customers happy.

Freshchat is a modern messaging software built for  customer support teams to talk and customers on the website, mobile app, or social

tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.

Screen Sharing

Support Ticket Management

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

tawk.to

Freelancer

The best thing about it is that it's free, and for a free chat, its a great experience - you're not going to find a better option.

Manager

The product is amazing and is even more so for its price tag - it’s offered free and the features are power packed to help me manage the stream of queries from my customers.

Co-founder & CAO

Take was helpful to me, considering the fact that it was available for free, since I was trying out lots of options then. I was happy with them as long as I used it.

Corporate Financial Controller

I do not have special concerns about the software even with the pricing. But one problem there was simply I can not decide whether it is the problem of G Suite or Tawk.to.

Founder

Overall I've had a good experience with Tawk, it's easy to add to your website and practically works with most of the themes out there plus it has all the facilities like other paid tools.

Head Product

Its interface is also very intuitive. Its other features like visitors tracking on our website is also really awesome.

Business Development manager

Not only great for talking with customers but a great visual tool.

Sales and Marketing

The best feature of Tawk.to is that the basic chat system (which is actually quite advanced for what it is) is forever free.

All in all, a very useful tool I can very highly recommend.

IT Manager

The notifications are inconsistent, and if you aren't monitoring it 24/7 you will miss people talking to you.

Marketing and Communications Officer

The chat notifications are A bit irritating. It would notify our boss if we didn't attend to chats.

The best free chat option to integrate with your website.

Director Of Operations And Business Development 

With the free plan, it includes three agents for a customer service team which is great considering Tidio's offer.

SAP Consultant

It is a software that allows any business owner to have a live chat on their business website - it's spectacular. It is easy, immediate, very user friendly.

Co owner

A Free version with no boundaries. A choose of canned responses and a great customer support.

Free to use and implement. Easy to integrate with WordPress.

Tawk accomplished the goal of adding chat support to my website without costing me any money to deploy it.

Tidio vs tawk.to Comparison (2025)

Tidio

tawk.to

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives