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TOPdesk vs HubSpot Service Hub Comparison (2026)
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Good recommendations?
TOPdesk
4.4
(111)5
53
4
49
3
8
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
HubSpot Service Hub
4.4
(193)5
100
4
81
3
9
2
2
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house people are here to help.
Support customers at scale and keep it personal. Service Hub combines customer agent, a connected help desk, and a knowledge base, all working from HubSpot Smart CRM data, so customers get answers quickly and reps focus on the conversations that need a human touch.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
111
5
4
3
2
1
53
49
8
1
0
- Value for money
- Ease of use
- Features
- Customer support
79%
would recommend this app4.4
193
5
4
3
2
1
100
81
9
2
1
- Value for money
- Ease of use
- Features
- Customer support
73%
would recommend this appPros
“this is a good GUI for non-technical staff to use for logging tickets and such.”
Peter B.
vCISO
“TOPdesk is a very important tool for managing inquiries and problem solving across a wide range of teams and colleagues.”
WB
Will B.
University Centre Deputy Director
“some competitors also do this but some provide you all functionalityy”
Peter B.
vCISO
Pros
“The ticket management system is well organized, automation features reduce manual work, and the reporting tools provide valuable insights into service performance.”
ND
Nigel D.
cco
“It centralizes our onboarding playbooks, slide decks, and client tracking in one place.”
EA
Estrella A.
Software Engineer
“Its ability to sandbox testing work and now finally to bring this through to prod is engineering practice applied to CRM.”
DC
Daniel C.
Automation Engineer
Cons
“The UI is quite complex and cluttered and feels a bit like you're inside a type-writer to write the letter.”
WB
Will B.
University Centre Deputy Director
“The downside to the complexity is that it is somewhat unappealing to look at and use.”
WB
Will B.
University Centre Deputy Director
“That features to connect topdesk with azure are not standard”
Sd
Sander d.
Service Manager
Cons
“It was hard to update specific things like times you are online or basic time settings.”
EB
Elizabeth B.
customer service supervisor
“its sometimes difficult to have my ticket rendered due to the Hubspot forms.”
TK
Taylor K.
Engineer
“Also, some of the reporting tools are a bit complicated at first, so new users may feel overwhelmed.”
Ebose I.
Manager
- Vendor responds to reviews
- Last review6 months ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features139
- AI Copilot
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Autoresponders
- Availability Management
- Barcode/Ticket Scanning
- Barcoding/RFID
- CMDB
- CRM
- Calendar Management
- Calibration Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configuration Management
- Contact Database
- Contact Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Disaster Recovery
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Engagement Tracking
- Equipment Maintenance
- Equipment Management
- Event Triggered Actions
- Facility Asset Management
- Feedback Management
- Fixed Asset Management
- For Schools
- Forms Management
- Full Text Search
- Geotargeting
- Health Score
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- Inbox Management
- Incident Management
- Incident Reporting
- Inspection Management
- Interaction Tracking
- Inventory Management
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key & Lock Management
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Lead Generation
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Marketing Automation
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multi-Location
- NPS of Customers
- Offline Form
- On Call Scheduling
- Onboarding
- Performance Metrics
- Pipeline Management
- Predictive Maintenance
- Preventive Maintenance
- Prioritization
- Proactive Chat
- Problem Management
- Project Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Risk Alerts
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Scheduling
- Search
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Technician Management
- Templates
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- Visitor Management
- Widgets
- Work Order Management
- Workflow Management
- Total features89
- AI Copilot
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Autoresponders
- Availability Management
- Barcode/Ticket Scanning
- Barcoding/RFID
- CMDB
- CRM
- Calendar Management
- Calibration Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configuration Management
- Contact Database
- Contact Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Disaster Recovery
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Engagement Tracking
- Equipment Maintenance
- Equipment Management
- Event Triggered Actions
- Facility Asset Management
- Feedback Management
- Fixed Asset Management
- For Schools
- Forms Management
- Full Text Search
- Geotargeting
- Health Score
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- Inbox Management
- Incident Management
- Incident Reporting
- Inspection Management
- Interaction Tracking
- Inventory Management
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key & Lock Management
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Lead Generation
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Marketing Automation
- Mobile Access
- Mobile Alerts
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multi-Location
- NPS of Customers
- Offline Form
- On Call Scheduling
- Onboarding
- Performance Metrics
- Pipeline Management
- Predictive Maintenance
- Preventive Maintenance
- Prioritization
- Proactive Chat
- Problem Management
- Project Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Risk Alerts
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Scheduling
- Search
- Search/Filter
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Technician Management
- Templates
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Usage Tracking/Analytics
- Visitor Management
- Widgets
- Work Order Management
- Workflow Management
Integrations
- Total integrations41
- 360NRS
- AFAS Software
- Accelo
- Actionstep
- AdRoll
- AdStage
- AgencyAnalytics
- Airtable
- Aloware
- Ambassify
- Asana
- Aysling
- Azure DevOps Server
- Bedrock Data
- BeyondTrust Remote Support
- BigTime
- Bird
- BrightTALK Central
- BuiltWith
- Calendly
- Call Loop
- CallRail
- Canva
- Chatbot
- ClearVoice
- Clicksign
- CoSchedule
- Coupler.io
- Cyfe
- D4Sign
- Databox
- DepositFix
- Dialpad AI Meetings
- Dropbox Sign
- Dynatrace
- Ericsson NetCloud Manager
- Eventbrite
- FastPass SSPR
- Fivetran
- Flexwhere
- Fomo
- Forecast
- Freshdesk
- GoTo Webinar
- Google Calendar
- Google Contacts
- Gravity Forms
- HubSpot CRM
- IBI-aws
- Insocial
- Instapage
- Jira
- Jotform
- Justuno
- Klips
- Lansweeper
- Leadfeeder
- LinkedIn for Business
- LoyaltyLion
- Lucky Orange
- ManageEngine OpManager
- ManyChat
- Meta for Business
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- Modus
- N-central
- NeverBounce
- Odoo
- Okta
- OneLogin
- OptinMonster
- Outgrow
- PSOhub
- Paycove
- PhoneWagon
- Pipedrive
- Powtoon
- Privy
- Promo.com
- Proposify
- Pure Chat
- Qlik Sense
- Retreaver
- Ringover
- Sakari
- Salesforce Sales Cloud
- Salesmsg
- Saysimple
- Seventh Sense
- Shopify
- Skyvia
- Slack
- SnapApp
- Snow License Manager
- Splunk Enterprise
- Stitch
- Stripe Payments
- Stripo.email
- Supermetrics
- SurveyMonkey
- TeamViewer ONE
- Teamwork.com
- Trello
- Twitter/X
- Unbounce
- Versio.io
- Vidyard
- WISH
- Wistia
- Wix
- WooCommerce
- Woopra
- WordPress
- Workspace 365
- Zapier
- Zendesk Suite
- ZigiOps
- Zoho Analytics
- Zoom Workplace
- adam.ai
- iFinder
- ilert
- monday AI Work Platform
- Total integrations90
- 360NRS
- AFAS Software
- Accelo
- Actionstep
- AdRoll
- AdStage
- AgencyAnalytics
- Airtable
- Aloware
- Ambassify
- Asana
- Aysling
- Azure DevOps Server
- Bedrock Data
- BeyondTrust Remote Support
- BigTime
- Bird
- BrightTALK Central
- BuiltWith
- Calendly
- Call Loop
- CallRail
- Canva
- Chatbot
- ClearVoice
- Clicksign
- CoSchedule
- Coupler.io
- Cyfe
- D4Sign
- Databox
- DepositFix
- Dialpad AI Meetings
- Dropbox Sign
- Dynatrace
- Ericsson NetCloud Manager
- Eventbrite
- FastPass SSPR
- Fivetran
- Flexwhere
- Fomo
- Forecast
- Freshdesk
- GoTo Webinar
- Google Calendar
- Google Contacts
- Gravity Forms
- HubSpot CRM
- IBI-aws
- Insocial
- Instapage
- Jira
- Jotform
- Justuno
- Klips
- Lansweeper
- Leadfeeder
- LinkedIn for Business
- LoyaltyLion
- Lucky Orange
- ManageEngine OpManager
- ManyChat
- Meta for Business
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- Modus
- N-central
- NeverBounce
- Odoo
- Okta
- OneLogin
- OptinMonster
- Outgrow
- PSOhub
- Paycove
- PhoneWagon
- Pipedrive
- Powtoon
- Privy
- Promo.com
- Proposify
- Pure Chat
- Qlik Sense
- Retreaver
- Ringover
- Sakari
- Salesforce Sales Cloud
- Salesmsg
- Saysimple
- Seventh Sense
- Shopify
- Skyvia
- Slack
- SnapApp
- Snow License Manager
- Splunk Enterprise
- Stitch
- Stripe Payments
- Stripo.email
- Supermetrics
- SurveyMonkey
- TeamViewer ONE
- Teamwork.com
- Trello
- Twitter/X
- Unbounce
- Versio.io
- Vidyard
- WISH
- Wistia
- Wix
- WooCommerce
- Woopra
- WordPress
- Workspace 365
- Zapier
- Zendesk Suite
- ZigiOps
- Zoho Analytics
- Zoom Workplace
- adam.ai
- iFinder
- ilert
- monday AI Work Platform
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