TruChat Pricing, Features, Reviews & Comparison of Alternatives


Natural language processing powered chatbot + live chat

5.0/5 (2 reviews)

TruChat overview

TruChat is an AI powered, versatile natural language processing chatbot and live chat platform that enables designers, developers, programmers, software companies and digital agencies to build multichannel conversational marketing solutions for any industry or business, without any coding. The solution provides a single system to control customer conversations across all major messenger platforms, company mobile apps and websites, and includes features for managing leads, conditional branding, agent routing, machine learning, callback requests, and more.

With TruCHAT's visual flow builder, users can quickly build chatbots using time-saving features like templates, scripts, rich content components, drag & drop, and the smart chatbot validator. With the latest AI technologies including natural language processing and machine learning, along with TruChat’s intent builder/editor intent-building system (incorporating Microsoft's advanced Language Understanding Intelligent Service called LUIS), users can build a chatbot that responds to the questions users can be expected to ask. TruCHAT's ready-to-go templates serve a variety of business challenges such as lead capture, sales call scheduling, customer support ticket initiation, brand awareness, product discovery and more.

A single chatbot can be deployed across multiple marketing channels like Facebook Messenger, Twitter, Slack, Viber, Telegram, the company's website, and/or mobile app. Customers can enter support requests and create helpdesk tickets via the chatbot, get transferred to a live agent based on skills or working hours, as well as leave a review to address any area(s) of improvement.


Starting from
Pricing options
Value for money
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Business size



United States

Supported languages

TruChat screenshot: Build your scripts and flows in a highly intuitive visual way that gets them done in minutesLive Chat Introduction - TruChat by TruVisibilityTruChat screenshot: Drag & drop to add rich content to your bot, including new steps, decision points, and actionsTruChat screenshot: TruChat's intent builder/editor lets your chatbot respond to the questions and utterances users can be expected to askTruChat screenshot: The visual flow builder and intents editor allows the chatbot publisher to create even the most complex chatbots with easeTruChat screenshot: Create custom agent review forms and allow visitors to leave feedbackTruChat screenshot: Build a network of independent chatbots that can transfer control of the conversation to one another

TruChat reviews


Very good
Value for money
Ease of use
Customer support

The Best Conversational Platform Out There

Used daily for 6-12 months
Reviewed 2019-02-06
Review Source: Capterra

I wanted to provide support to my users on a 24/7/365 basis. I can now do that with TruChat through my website and Facebook page, etc.

Read the full review

Van Saliba

TruChat Review

Used daily for 6-12 months
Reviewed 2019-02-08
Review Source: Capterra

24-7 response to all of our potential customers

Read the full review

TruChat pricing

Starting from
Pricing options
Free trial
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TruCHAT Pro $30 per month - No contract / cancel anytime
TruCHAT Developer $0 per month - Partner Membership required

All TruChat accounts come with unlimited LIve agent seats and AI Chatbots.

TruChat features

Activity Dashboard
Contact History
Customizable Branding
Instant Messaging
Multi-Channel Communication
Reporting & Statistics
Social Media Integration
Third Party Integration
Ticket Management

Automatic Notifications (83 other apps)
CRM Integration (72 other apps)
Email Integration (75 other apps)
Knowledge Base (101 other apps)
Prioritizing (61 other apps)
Real Time Monitoring (61 other apps)
Surveys & Feedback (71 other apps)
Workflow Management (66 other apps)

Additional information for TruChat

Key features of TruChat

  • Agent + Chatbox Reviews
  • Appointment Scheduling
  • Audience Segmentation
  • Canned Responses
  • Chatbot
  • Code-free Development
  • Contextual Guidance
  • Conversation Analytics
  • Email Automation
  • File Sharing
  • Group Messaging
  • Human Handover
  • Intent Recognition
  • Lead Qualification
  • Machine Learning
  • Mobile Messaging
  • Multichannel Conversational Marketing
  • Natural Language Processing
  • Offline Form
  • Omni-Channel
  • On-Screen Chats
  • One-to-One Messaging
  • Pre-configured Bot
  • Proactive Chat
  • Product Recommendations
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reporting/Analytics
  • Reusable Components
  • Transcripts/Chat History
  • Transfers/Routing
  • Usage Tracking / Analytics
  • Virtual Assistant
  • Website Visitor Tracking
View All Features


• Build multichannel conversational marketing chatbot solutions for any industry or business and control customer conversations across all major messenger platforms, company mobile app, and websites with TruChat.

• Create even the most complex flows with ease using ChatBot's visual flow builder. Simply drag & drop to add rich content to your bot, like videos, images, audio, user input, files, and text.

• TruChat provides your business with a complete system to convert leads into customers, alongside a powerful automated sales engine to combine lead capture with advertising.

• The live chat platform incorporates full-featured agent routing functionality to route chats to agents based on their skill sets or work schedules to ensure customers are helped in the quickest and most efficient way possible.

• Connect with customers anytime, anywhere via the TruChat mobile app for iOS and Android. Authorize remote users to securely monitor chat sessions, histories, and more.