App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

How GetApp verifies reviews

GetApp carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

TruChat

Natural language processing powered chatbot + live chat

Last updated: January 2025

Table of Contents

Is this product right for your business?

Find out with a

TruChat - 2025 Pricing, Features, Reviews & Alternatives

What is TruChat?

TruChat is an AI powered, versatile natural language processing chatbot and live chat platform that enables designers, developers, programmers, software companies and digital agencies to build multichannel conversational marketing solutions for any industry or business, without any coding. The solution provides a single system to control customer conversations across all major messenger platforms, company mobile apps and websites, and includes features for managing leads, conditional branding, agent routing, machine learning, callback requests, and more.

With TruCHAT's visual flow builder, users can quickly build chatbots using time-saving features like templates, scripts, rich content components, drag & drop, and the smart chatbot validator. With the latest AI technologies including natural language processing and machine learning, along with TruChat’s intent builder/editor intent-building system (incorporating Microsoft's advanced Language Understanding Intelligent Service called LUIS), users can build a chatbot that responds to the questions users can be expected to ask. TruCHAT's ready-to-go templates serve a variety of business challenges such as lead capture, sales call scheduling, customer support ticket initiation, brand awareness, product discovery and more.

A single chatbot can be deployed across multiple marketing channels like Facebook Messenger, Twitter, Slack, Viber, Telegram, the company's website, and/or mobile app. Customers can enter support requests and create helpdesk tickets via the chatbot, get transferred to a live agent based on skills or working hours, as well as leave a review to address any area(s) of improvement.

Benefits of using TruChat

• Build multichannel conversational marketing chatbot solutions for any industry or business and control customer conversations across all major messenger platforms, company mobile app, and websites with TruChat.

• Create even the most complex flows with ease using ChatBot's visual flow builder. Simply drag & drop to add rich content to your bot, like videos, images, audio, user input, files, and text.

• TruChat provides your business with a complete system to convert leads into customers, alongside a powerful automated sales engine to combine lead capture with advertising.

• The live chat platform incorporates full-featured agent routing functionality to route chats to agents based on their skill sets or work schedules to ensure customers are helped in the quickest and most efficient way possible.

• Connect with customers anytime, anywhere via the TruChat mobile app for iOS and Android. Authorize remote users to securely monitor chat sessions, histories, and more.

Starting from

Per month

Alternatives with better value for money

TruChat's key features

Most critical features, based on insights from TruChat users:

Mobile Access

5.0

(1)

Speech Recognition

5.0

(1)

Chatbot

5.0

(1)

Search/Filter

5.0

(1)

Sentiment Analysis

5.0

(1)

Speech Synthesis

4.0

(1)

All TruChat features

Features rating:

5.0

(3)

Code-free Development

5.0

(1)

Performance Metrics

(0)

One-to-One Messaging

(0)

Offline Form

(0)

Natural Language Search

(0)

Natural Language Processing

(0)

Multi-Language

(0)

Multi-Channel Marketing

(0)

Multi-Channel Management

(0)

Multi-Channel Communication

(0)

Monitoring

(0)

Live Chat

(0)

Lead Qualification

(0)

Lead Nurturing

(0)

Lead Management

(0)

Lead Distribution

(0)

Lead Capture

(0)

Knowledge Base Management

(0)

Interaction Tracking

(0)

Intent Recognition

(0)

Workflow Management

(0)

Visual Analytics

(0)

Transfers/Routing

(0)

Transcripts/Chat History

(0)

Third-Party Integrations

(0)

Template Management

(0)

Surveys & Feedback

(0)

Support Ticket Management

(0)

SMS Messaging

(0)

Reporting/Analytics

(0)

Reporting & Statistics

(0)

Real-Time Notifications

(0)

Real-Time Monitoring

(0)

Real-Time Data

(0)

Real-time Conversations

(0)

Real-time Consumer-facing Chat

(0)

Real-Time Analytics

(0)

Proactive Chat

(0)

Pre-Configured Bot

(0)

Contact Management

(0)

Contact Database

(0)

Configurable Workflow

(0)

Communication Management

(0)

Collaboration Tools

(0)

Chat/Messaging

(0)

Chat Transcript

(0)

Canned Responses

(0)

Campaign Segmentation

(0)

Campaign Management

(0)

Autoresponders

(0)

Audience Targeting

(0)

Appointment Scheduling

(0)

Appointment Management

(0)

API

(0)

Alerts/Escalation

(0)

AI/Machine Learning

(0)

Activity Dashboard

(0)

A/B Testing

(0)

Human Handover

(0)

Group Messaging

(0)

For Developers

(0)

File Sharing

(0)

Feedback Management

(0)

Event Triggered Actions

(0)

Engagement Tracking

(0)

Email Management

(0)

Email Automation

(0)

Drag & Drop

(0)

Document Storage

(0)

Data Import/Export

(0)

Customizable Fields

(0)

Customizable Branding

(0)

Customer Service Analytics

(0)

Customer Segmentation

(0)

Customer Database

(0)

CRM

(0)

Contextual Guidance

(0)

TruChat alternatives

TruChat

5.0

(3)

Starting from

Per month

Free trial

Free version

Ease of Use

5.0

Features

5.0

Value for Money

5.0

Customer Support

5.0

Fathom

5.0

(712)

visit website

Starting from

Free trial

Free version

Ease of Use

5.0

Features

4.9

Value for Money

4.9

Customer Support

5.0

Tidio

4.7

(464)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.5

Customer Support

4.6

Birdeye

4.7

(667)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.6

TruChat pricing

Value for money rating:

5.0

Starting from

Per month

Usage Based

Pricing details

Subscription

Free trial

Free plan

Pricing range

TruChat integrations (6)

Top integrations

TruChat support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Chat

Phone Support

FAQs/Forum

Knowledge Base

Training options

In Person

Documentation

Videos

Webinars

Live Online

TruChat reviews

Overall rating

5.0

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Rating distribution

TruChat FAQs

Q. What type of pricing plans does TruChat offer?

TruChat has the following pricing plans:
Starting from: $30.00/month
Pricing model: Free, Subscription

These products have better value for money

Q. Who are the typical users of TruChat?

TruChat has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does TruChat support?

TruChat supports the following languages:
English

Q. Does TruChat support mobile devices?

TruChat supports the following devices:
Android, iPad, iPhone

Q. Does TruChat offer an API?

Yes, TruChat has an API available for use.

Q. What other apps does TruChat integrate with?

TruChat integrates with the following applications:
Zapier, Twitter/X, Slack, Meta for Business, Twilio

Q. What level of support does TruChat offer?

TruChat offers the following support options:
Email/Help Desk, Chat, Phone Support, FAQs/Forum, Knowledge Base

Related categories

Conversational AI Platform

Live Chat

Conversational Marketing Platform