TruChat is an AI powered, versatile natural language processing chatbot and live chat platform that enables designers, developers, programmers, software companies and digital agencies to build multichannel conversational marketing solutions for any industry or business, without any coding. The solution provides a single system to control customer conversations across all major messenger platforms, company mobile apps and websites, and includes features for managing leads, conditional branding, agent routing, machine learning, callback requests, and more.
With TruCHAT's visual flow builder, users can quickly build chatbots using time-saving features like templates, scripts, rich content components, drag & drop, and the smart chatbot validator. With the latest AI technologies including natural language processing and machine learning, along with TruChat’s intent builder/editor intent-building system (incorporating Microsoft's advanced Language Understanding Intelligent Service called LUIS), users can build a chatbot that responds to the questions users can be expected to ask. TruCHAT's ready-to-go templates serve a variety of business challenges such as lead capture, sales call scheduling, customer support ticket initiation, brand awareness, product discovery and more.
A single chatbot can be deployed across multiple marketing channels like Facebook Messenger, Twitter, Slack, Viber, Telegram, the company's website, and/or mobile app. Customers can enter support requests and create helpdesk tickets via the chatbot, get transferred to a live agent based on skills or working hours, as well as leave a review to address any area(s) of improvement.