WhosOn Pricing, Features, Reviews & Comparison of Alternatives

WhosOn

Track - Chat - Engage

4.33/5 (3 reviews)

WhosOn overview

What is WhosOn?

WhosOn is the optimum platform for customers who want more from chat. It incorporates a rich range of features: from real-time language translation, to in-depth web and performance analytics, to out of the box sentiment analysis. Plus, WhosOn offers flexible hosting options; supporting on-premise, cloud, or hybrid implementations.
www.whoson.com

Pricing

Starting from
$33/month
Pricing options
One time license
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 3 other markets, India, Japan, Germany

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 22 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Taiwanese, Thai
WhosOn screenshotWhosOn Live Chat - The Hanley Economic TestimonialWhosOn screenshotWhosOn screenshot

WhosOn reviews

Excellent
1

Very good
2

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.0
  4.0
  4.0
  4.0
Josef M. Morgan

Surprised about the features

Reviewed 2012-09-03
Review Source: GetApp

I am writing this review because I am really surprised about the amount and the quality of the features of this software. You can contact customer service by email, telephone or live chat support. Very helpful is also the section on WhosOn´s website where they have product manuals and a help center. Well done!

Rating breakdown

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Anonymous

Ticks all the boxes and more

Used weekly for free trial
Reviewed 2018-12-05
Review Source: Capterra

A simple, straightforward application that opened up another contact channel for my customers. Allows for better customer service quickly in a digital world. As an digital agency have recommended this company to a number of my clients.

Pros
Excellent UK support and integrated customer sentiment analysis. One of the easier web chat systems to use for agents.

Cons
Not a reflection on the software as such but live chat can be a time consuming channel at times when you are small business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Maud Pouliot

Been using Whos On for 7 years

Used daily for 2+ years
Reviewed 2018-10-04
Review Source: Capterra

I have been a chat agent for 7 years and have had great sucess with this software. I use it for 8 hours a day 5 days a week. It is simple and straight forward to use.

Pros
I like the easy of use of this software. I like that you can setup custom canned responses.

Cons
I wish customers would be able to add Screenshot into the chat

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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WhosOn pricing

Starting from
$33/month
Pricing options
One time license
Subscription
Free trial
View Pricing Plans

Flexible pricing structures and subscription plans.

WhosOn features

API
Chat

Activity Dashboard (124 other apps)
Alerts / Escalation (78 other apps)
Automatic Notifications (107 other apps)
CRM Integration (96 other apps)
Customizable Branding (130 other apps)
Email Integration (105 other apps)
Instant Messaging (102 other apps)
Knowledge Base Management (106 other apps)
Monitoring (114 other apps)
Multi-Channel Communication (117 other apps)
Real Time Monitoring (76 other apps)
Reporting & Statistics (136 other apps)
Self Service Portal (76 other apps)
Social Media Integration (89 other apps)
Support Ticket Management (86 other apps)
Surveys & Feedback (95 other apps)
Third Party Integration (157 other apps)
Workflow Management (87 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for WhosOn

Key features of WhosOn

  • Ticketing
  • Live chat
  • Analytics
  • Microsoft Dynamics Integration
  • Salesforce Integration
  • Click to Call Back
  • Co-browse
  • Canned Rsponses
  • Push a Page
  • Skills Based Routing
  • Live chat Translation
  • Pro Active Invites
  • Remote Control
  • Post Chat Survey
  • Pre Chat Survey
  • Reporting
  • Operator Group Chat
  • Installable
  • Hosted
  • Knowledgebase
View All Features

Benefits

By using intelligent real time visitor tracking and prospect detection, our customers have seen the following:

20% conversion improvement
10% reduction in card abandonment
55% higher basket value as a result of chatting
90% customer satisfaction from chatting

We also offer a free trial - so you can see the benefits, and what sets us apart from the competition yourself.