Xperience Pricing, Features, Reviews & Comparison of Alternatives

Xperience

Cloud-based contact center solution

5.0/5 (1 review)

Xperience overview

What is Xperience?

Xperience is a cloud-based contact center solution that gives contact centers greater business agility and the power to provide excellent customer experience. Xperience has a high availability storage network and 24/7 system maintenance, ensuring that operations are never disrupted. Xperience is a complete, modular solution that scales up and down as required by individual business needs, adapting to the quick growth or reduction of services.

Xperience unifies all touch points throughout the contact center, enabling the company to deliver consistent service to each customer regardless of the contact channel used. The solution caters for small companies without budget to invest in essential modules such as ACD or IVR, as well as large companies looking for a functional alternative to on-premise options. Xperience allows for fast infrastructure ramp-up without the cost of technology ownership and IT resources.
www.altitude.com

Pricing

Starting from
€79.90/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Supported languages

English, French, Portuguese, Spanish
Xperience screenshot: Supervisors can check details of current campaignsAltitude Xperience - Pay Small, Experience BigXperience screenshot: Agent list with names working for a particular campaignXperience screenshot: Supervisors can add or remove agents to a particular campaignXperience screenshot: Detailed report sheet for each campaignXperience screenshot: New campaign creation in dashboard

Xperience reviews

Excellent
1

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.0
  4.0
  5.0
  5.0
Jesus Aguado

Amazing tool

Used daily for less than 6 months
Reviewed 2016-11-22
Review Source: Capterra

We are working in outbound proyects. Easy and fast. No instalation requires, and the aplication doesnt need big hardware.

Pros
Great outbound system

Cons
Inbound campains need full version

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Xperience pricing

Starting from
€79.90/month
Pricing options
Subscription
Free trial
View Pricing Plans

Xperience Proactive: €79.90/month/agent

Xperience Engagement: €149.90/month/agent

Contact Altitude Experience for different customized packages

Xperience features

Chat
Workflow Management

API (223 other apps)
Activity Dashboard (119 other apps)
Alerts / Escalation (76 other apps)
Automatic Notifications (105 other apps)
CRM Integration (91 other apps)
Customizable Branding (124 other apps)
Email Integration (103 other apps)
Instant Messaging (102 other apps)
Knowledge Base Management (105 other apps)
Monitoring (111 other apps)
Multi-Channel Communication (110 other apps)
Multi-Language (75 other apps)
Real Time Monitoring (77 other apps)
Reporting & Statistics (131 other apps)
Social Media Integration (88 other apps)
Support Ticket Management (80 other apps)
Surveys & Feedback (90 other apps)
Third Party Integration (150 other apps)

Videos and tutorials

Additional information for Xperience

Key features of Xperience

  • Customer accounts
  • Customer database
  • Self service portal
  • Help desk
  • Shared contacts
  • Voicemail
  • Workflow management
  • Automated scheduling
  • Call monitoring
  • Call Center management
  • Campaign analysis
  • Call Scripting
  • Progressive dialing
  • Auto-Dialer
  • Live chat
  • Sales Orders
  • Security auditing
View All Features

Benefits

Scalability: Xperience can scale up or down according to individual business requirements. The software adapts to meet changing demands.

High availability: Xperience stores and backs up company data safely and securely. Even in extreme cases such as natural disasters, the system is up and running very quickly, restoring operations to minimize down time and loss of productivity.

Business agility: Xperience allows companies to create new modules and values propositions to improve business with no software investment. The solution is managed entirely by Altitude who also provide automatic software updates.

Security: Xperience abides by strict cloud industry regulations, such as ISO security standards, and is also subject to regular security audits. Altitude give clients total confidentiality of their business. For example, outsourcers that work with competitor companies only share information about the campaigns with each respective company.

Zero CAPEX: Zero upfront investment (free of capital expenditures) allows companies to start and end projects without spending any money. The pay as you go solution does not require any capital expenditure. The solution’s fast deployment leads to minimal project start-up costs and predictable operating expenses.

Payment model: Xperience grants all kinds of companies, from SMEs to large business enterprises, access to best of breed contact center technology.

Remote: Companies are not bound to a physical location to store servers and other tools. Employees can work from anywhere, provided they have access to internet.