Additional information for Xperience
Key features of Xperience
- Live chat
- Self service portal
- Voicemail
- Workflow management
- Customer database
- Customer accounts
- Automated scheduling
- Help desk
- Campaign analysis
- Call Center management
- Call monitoring
- Progressive dialing
- Auto-Dialer
- Shared contacts
- Sales Orders
- Call Scripting
- Security auditing
Benefits
Scalability: Xperience can scale up or down according to individual business requirements. The software adapts to meet changing demands.
High availability: Xperience stores and backs up company data safely and securely. Even in extreme cases such as natural disasters, the system is up and running very quickly, restoring operations to minimize down time and loss of productivity.
Business agility: Xperience allows companies to create new modules and values propositions to improve business with no software investment. The solution is managed entirely by Altitude who also provide automatic software updates.
Security: Xperience abides by strict cloud industry regulations, such as ISO security standards, and is also subject to regular security audits. Altitude give clients total confidentiality of their business. For example, outsourcers that work with competitor companies only share information about the campaigns with each respective company.
Zero CAPEX: Zero upfront investment (free of capital expenditures) allows companies to start and end projects without spending any money. The pay as you go solution does not require any capital expenditure. The solution’s fast deployment leads to minimal project start-up costs and predictable operating expenses.
Payment model: Xperience grants all kinds of companies, from SMEs to large business enterprises, access to best of breed contact center technology.
Remote: Companies are not bound to a physical location to store servers and other tools. Employees can work from anywhere, provided they have access to internet.
