Xperience Pricing, Features, Reviews & Comparison of Alternatives

Xperience

Cloud-based contact center solution

5.0/5 (1 review)

Xperience overview

Xperience is a cloud-based contact center solution that gives contact centers greater business agility and the power to provide excellent customer experience. Xperience has a high availability storage network and 24/7 system maintenance, ensuring that operations are never disrupted. Xperience is a complete, modular solution that scales up and down as required by individual business needs, adapting to the quick growth or reduction of services.

Xperience unifies all touch points throughout the contact center, enabling the company to deliver consistent service to each customer regardless of the contact channel used. The solution caters for small companies without budget to invest in essential modules such as ACD or IVR, as well as large companies looking for a functional alternative to on-premise options. Xperience allows for fast infrastructure ramp-up without the cost of technology ownership and IT resources.
www.altitude.com

Pricing

Starting from
€79.90/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

Europe

Supported languages

English, French, Portuguese, Spanish
Xperience screenshot: Supervisors can check details of current campaignsAltitude Xperience - Pay Small, Experience BigXperience screenshot: Agent list with names working for a particular campaignXperience screenshot: Supervisors can add or remove agents to a particular campaignXperience screenshot: Detailed report sheet for each campaignXperience screenshot: New campaign creation in dashboard

Xperience reviews

Excellent
1

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.0
  4.0
  5.0
  5.0
Jesus Aguado

Amazing tool

Used daily for less than 6 months
Reviewed 2016-11-22
Review Source: Capterra

We are working in outbound proyects. Easy and fast. No instalation requires, and the aplication doesnt need big hardware.Great outbound system

Read the full review

Xperience pricing

Starting from
€79.90/month
Pricing options
Free trial
Subscription
View Pricing Plans

Xperience Proactive: €79.90/month/agent

Xperience Engagement: €149.90/month/agent

Contact Altitude Experience for different customized packages

Xperience features

Chat
Workflow Management

API (147 other apps)
Activity Dashboard (66 other apps)
Automatic Notifications (70 other apps)
CRM Integration (63 other apps)
Contact History (64 other apps)
Customizable Branding (64 other apps)
Customizable Templates (52 other apps)
Email Integration (67 other apps)
Instant Messaging (78 other apps)
Knowledge Base (90 other apps)
Monitoring (72 other apps)
Multi-Channel Communication (63 other apps)
Prioritizing (58 other apps)
Reporting & Statistics (78 other apps)
Social Media Integration (64 other apps)
Surveys & Feedback (65 other apps)
Third Party Integration (83 other apps)
Ticket Management (56 other apps)

Additional information for Xperience

Key features of Xperience

  • Live chat
  • Self service portal
  • Voicemail
  • Workflow management
  • Customer database
  • Customer accounts
  • Automated scheduling
  • Help desk
  • Campaign analysis
  • Call Center management
  • Call monitoring
  • Progressive dialing
  • Auto-Dialer
  • Shared contacts
  • Sales Orders
  • Call Scripting
  • Security auditing
View All Features

Benefits

Scalability: Xperience can scale up or down according to individual business requirements. The software adapts to meet changing demands.

High availability: Xperience stores and backs up company data safely and securely. Even in extreme cases such as natural disasters, the system is up and running very quickly, restoring operations to minimize down time and loss of productivity.

Business agility: Xperience allows companies to create new modules and values propositions to improve business with no software investment. The solution is managed entirely by Altitude who also provide automatic software updates.

Security: Xperience abides by strict cloud industry regulations, such as ISO security standards, and is also subject to regular security audits. Altitude give clients total confidentiality of their business. For example, outsourcers that work with competitor companies only share information about the campaigns with each respective company.

Zero CAPEX: Zero upfront investment (free of capital expenditures) allows companies to start and end projects without spending any money. The pay as you go solution does not require any capital expenditure. The solution’s fast deployment leads to minimal project start-up costs and predictable operating expenses.

Payment model: Xperience grants all kinds of companies, from SMEs to large business enterprises, access to best of breed contact center technology.

Remote: Companies are not bound to a physical location to store servers and other tools. Employees can work from anywhere, provided they have access to internet.