Xperience is a cloud-based contact center solution that gives contact centers greater business agility and the power to provide excellent customer experience. Xperience has a high availability storage network and 24/7 system maintenance, ensuring that operations are never disrupted. Xperience is a complete, modular solution that scales up and down as required by individual business needs, adapting to the quick growth or reduction of services.

Key benefits of using Xperience

Scalability: Xperience can scale up or down according to individual business requirements. The software adapts to meet changing demands.

High availability: Xperience stores and backs up company data safely and securely. Even in extreme cases such as natural disasters, the system is up and running very quickly, restoring operations to minimize down time and loss of productivity.

Business agility: Xperience allows companies to create new modules and values propositions to improve business with no software investment. The solution is managed entirely by Altitude who also provide automatic software updates.

Security: Xperience abides by strict cloud industry regulations, such as ISO security standards, and is also subject to regular security audits. Altitude give clients total confidentiality of their business. For example, outsourcers that work with competitor companies only share information about the campaigns with each respective company.

Zero CAPEX: Zero upfront investment (free of capital expenditures) allows companies to start and end projects without spending any money. The pay as you go solution does not require any capital expenditure. The solution’s fast deployment leads to minimal project start-up costs and predictable operating expenses.

Payment model: Xperience grants all kinds of companies, from SMEs to large business enterprises, access to best of breed contact center technology.

Remote: Companies are not bound to a physical location to store servers and other tools. Employees can work from anywhere, provided they have access to internet.

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

FAQs/Forum

Email/Help Desk

Phone Support

24/7 (Live rep)

Knowledge Base

Chat

Training options

Documentation

Live Online

Videos

Webinars

In Person

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Xperience pricing information

Value for money

3.5

Starting from

No pricing info

Pricing options

Free plan

Subscription

Free trial

Pricing range

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Value for money contenders

Xperience features

Functionality

4.5

Total features

5 categories

Most valued features by users

Chat/Messaging

Live Chat

Alerts/Escalation

Knowledge Base Management

Support Ticket Management

Workflow Management

Appointment Management

Auto-Dialer

Xperience users reviews

Overall Rating

5.0

Positive reviews

100

Write a review

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9/10

Rating distribution

Overall rating contenders

Juan David B.

Telecommunications, 11-50 employees

Used weekly for 6-12 months

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8/10

Share this review:

Altitude for the future

Reviewed 2 years ago

Pros

Very complete solutios, have everything u can nedeed

Cons

Maybe can be expensive to some customers

Jesus A.

Telecommunications, 1-10 employees

Used daily for less than 6 months

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

Amazing tool

Reviewed 7 years ago

We are working in outbound proyects. Easy and fast. No instalation requires, and the aplication doesnt need big hardware.

Pros

Great outbound system

Cons

Inbound campains need full version

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US office

56 Top Gallant Road
Stamford, CT 06902
USA

Registered office

Calle Álava 121
08018 Barcelona,
Spain

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