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Xperience Pricing, Features, Reviews and Alternatives

Xperience product overview

What is Xperience?

Xperience is a cloud-based contact center solution that gives contact centers greater business agility and the power to provide excellent customer experience. Xperience has a high availability storage network and 24/7 system maintenance, ensuring that operations are never disrupted. Xperience is a complete, modular solution that scales up and down as required by individual business needs, adapting to the quick growth or reduction of services.

Key benefits of using Xperience

  • Scalability: Xperience can scale up or down according to individual business requirements. The software adapts to meet changing demands.

  • High availability: Xperience stores and backs up company data safely and securely. Even in extreme cases such as natural disasters, the system is up and running very quickly, restoring operations to minimize down time and loss of productivity.

  • Business agility: Xperience allows companies to create new modules and values propositions to improve business with no software investment. The solution is managed entirely by Altitude who also provide automatic software updates.

  • Security: Xperience abides by strict cloud industry regulations, such as ISO security standards, and is also subject to regular security audits. Altitude give clients total confidentiality of their business. For example, outsourcers that work with competitor companies only share information about the campaigns with each respective company.

  • Zero CAPEX: Zero upfront investment (free of capital expenditures) allows companies to start and end projects without spending any money. The pay as you go solution does not require any capital expenditure. The solution’s fast deployment leads to minimal project start-up costs and predictable operating expenses.

  • Payment model: Xperience grants all kinds of companies, from SMEs to large business enterprises, access to best of breed contact center technology.

  • Remote: Companies are not bound to a physical location to store servers and other tools. Employees can work from anywhere, provided they have access to internet.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Email/Help Desk
    Phone Support
    24/7 (Live rep)
    Knowledge Base
    Chat

    Training options

    Documentation
    Live Online
    Videos
    Webinars
    In Person

    Xperience pricing information

    Value for money

    3.5

    /5

    2

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Xperience features

    Functionality

    4.5

    /5

    2

    Total features

    30

    5 categories

    Most valued features by users

    Chat/Messaging
    Live Chat
    Alerts / Escalation
    Knowledge Base Management
    Self Service Portal
    Support Ticket Management
    Workflow Management
    Campaign Management

    Functionality contenders

    Xperience users reviews

    Overall Rating

    5.0

    /5

    2

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10
    Rating distribution

    5

    4

    3

    2

    1

    2

    0

    0

    0

    0

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Altitude for the future

    Reviewed 9 months ago
    Pros

    Very complete solutios, have everything u can nedeed

    Cons

    Maybe can be expensive to some customers

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Amazing tool

    Reviewed 6 years ago

    We are working in outbound proyects. Easy and fast. No instalation requires, and the aplication doesnt need big hardware.

    Pros

    Great outbound system

    Cons

    Inbound campains need full version

    Xperience FAQs and common questions

    Q. What type of pricing plans does Xperience offer?

    Xperience has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of Xperience?

    Xperience has the following typical customers:
    Freelancers, Mid Size Business, Small Business


    Q. What languages does Xperience support?

    Xperience supports the following languages:
    English, French, Portuguese, Spanish


    Q. Does Xperience offer an API?

    No, Xperience does not have an API available.


    Q. What other apps does Xperience integrate with?

    Xperience integrates with the following applications:
    LiveChat


    Q. What level of support does Xperience offer?

    Xperience offers the following support options:
    FAQs/Forum, Email/Help Desk, Phone Support, 24/7 (Live rep), Knowledge Base, Chat

    Common Xperience comparisons

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