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Xperience

Cloud-based contact center solution

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Xperience Alternatives

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Top 100 Alternatives & Competitors to Xperience

Quiq Messaging

4.5
(35)

Business messaging solution - SMS, FB Messenger, Kik, & Chat

Features

Total

18

113

38

features in common

18

features in common

Quiq Messaging's unique features

  • Pre-Configured Bot

  • Screen Sharing

  • Intent Recognition

  • Transcripts/Chat History

Xperience's unique features

  • Sales Orders

  • Call Logging

  • Voice Mail

  • Audit Management

Starting from

$6,000/month

Value for money

4.5

0.5

4.0

What users say about Quiq Messaging's value for money

Very intuitive and easy to use. Great feature set for the price of the software.

JG

Jerrod G.

Continuous investment to make it easy to deploy. Great employees and ceo.

SC

Serdar C.

Zoho Desk

4.5
(1,7k)

Cloud-based help desk platform

Features

Total

24

168

38

features in common

24

features in common

Zoho Desk's unique features

  • Screen Sharing

  • Reporting & Statistics

  • Ideation / Crowdsourcing

  • Text Editing

Xperience's unique features

  • Progressive Dialer

  • Employee Self Service

  • Automated Scheduling

  • Security Auditing

Starting from

$14/month

Value for money

4.5

0.5

4.0

What users say about Zoho Desk's value for money

We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.

AT

Adam T.

Cost and ease of getting set up. Support personnel always helpful.

LH

Larry H.

Genesys Cloud

4.2
(116)

Mobile optimized cloud call center with multichannel routing

Features

Total

31

131

38

features in common

31

features in common

Genesys Cloud's unique features

  • Social Media Integration

  • Multi-Channel Communication

  • Customer Experience Management

  • Auto-Responders

Xperience's unique features

  • Customer Accounts

  • Workflow Management

  • Projections

  • Security Auditing

Starting from

$75/month

Value for money

3.9

0.1

4.0

What users say about Genesys Cloud's value for money

I like the ability to have so many features all in one solution. This allows us to operate with minimal 3rd party vendors and helps minimise costs.

my

mawj y.

It's an expensive product that struggles with concurrent licensing models and mixed license types.

Jonathan J.

What do you want to see on this page for each app?
Basic pricing, core features, and screenshots
Only pricing information
Just details about features

Zendesk

4.4
(2,6k)

Service-first CRM company that builds support & sales tools

Features

Total

28

196

38

features in common

28

features in common

Zendesk's unique features

  • Reporting & Statistics

  • Status Tracking

  • Phone Key Input

  • Customizable Reports

Xperience's unique features

  • Automated Scheduling

  • Audit Management

  • Customer Accounts

  • Security Auditing

Starting from

$19/month

Value for money

4.1

0.1

4.0

What users say about Zendesk's value for money

I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.

CL

Chakkrit L.

Zendesk is a powerful CRM tool that totally worth the price.

CL

Chakkrit L.

LiveAgent

4.7
(1k)

Great customer service starts with better help desk software

Features

Total

29

190

38

features in common

29

features in common

LiveAgent's unique features

  • Quality Assurance

  • Community Management

  • Forms Management

  • Auto-Responders

Xperience's unique features

  • Employee Self Service

  • Customer Accounts

  • Security Auditing

  • Projections

Starting from

$15/month

Value for money

4.7

0.7

4.0

What users say about LiveAgent's value for money

I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.

LA

Landon A.

Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.

Luis Carlos B.

Salesforce Service Cloud

4.4
(512)

Customer Service & Field Service Management Solutions

Features

Total

27

195

38

features in common

27

features in common

Salesforce Service Cloud's unique features

  • Taxation & Assessment

  • Historical Reporting

  • File Sharing

  • Goal Setting / Tracking

Xperience's unique features

  • Employee Self Service

  • Automated Scheduling

  • Security Auditing

  • Audit Management

Value for money

4.1

0.1

4.0

What users say about Salesforce Service Cloud's value for money

Great and positive experience with this product. A big investment but will give you tools to make you successful.

MF

Mike F.

Overall it does what it should and for the price it's great also.

AR

Anonymous Reviewer

Freshcaller

3.8
(24)

Modern Phone System for customer support & sales

Features

Total

18

65

38

features in common

18

features in common

Freshcaller's unique features

  • Dashboard

  • Alerts/Notifications

  • Conferencing

  • Virtual Call Center

Xperience's unique features

  • Self Service Portal

  • Appointment Management

  • Auto-Dialer

  • Audit Management

Starting from

$15/month

Value for money

3.7

0.3

4.0

What users say about Freshcaller's value for money

It's really easy to get going for very low cost. We started off by installing the app on a cheap smartphone and were quickly able to receive calls on it (without cell service, just over WiFi!).

JW

Jax W.

I am very undecided whether to buy it also because I would need many licenses and the costs go up.

NA

Nicola A.

Yonyx

4.8
(105)

Decision tree driven Interactive guides for customer service

Features

Total

9

40

38

features in common

9

features in common

Yonyx's unique features

  • Website Integration

  • Performance Metrics

  • Decision Support

  • Feedback Management

Xperience's unique features

  • Auto-Dialer

  • Security Auditing

  • Real-Time Chat

  • Audit Management

Wix Answers

4.6
(22)

The only platform with all support channels in one place.

Features

Total

18

89

38

features in common

18

features in common

Wix Answers' unique features

  • Complaint Management

  • Forms Management

  • Role-Based Permissions

  • Call Reporting

Xperience's unique features

  • Projections

  • Auto-Dialer

  • Voice Mail

  • Audit Management

Starting from

$24/month

Value for money

4.4

0.4

4.0

What users say about Wix Answers' value for money

The price is also very good. We really recommend this service to all companies that want a very good help center with great reliability.

SC

Sébastien C.

Easy to use, professional, great value for money.

AR

Anonymous Reviewer

Sprinklr

4.2
(59)

Social media management, analytics & strategy planning.

Features

Total

3

90

38

features in common

3

features in common

Sprinklr's unique features

  • Keyword Filtering

  • Performance Metrics

  • Fixed Asset Management

  • Multi-Channel Distribution

Xperience's unique features

  • Chat/Messaging

  • Real-Time Chat

  • Automatic Call Distribution

  • Knowledge Base Management

Value for money

3.9

0.1

4.0

What users say about Sprinklr's value for money

We have been very happy with our Sprinklr partnership - if your company has the budget to support the (expensive) tool, then I think it is definitely worth it.

AR

Anonymous Reviewer

I really liked Sprinklr and it's a software that I always tell people to check out. It's on the upper end of price for social media software so be aware of that.

AR

Anonymous Reviewer

Vivantio

4.3
(165)

Flexible Software. Focused Service.

Features

Total

14

96

38

features in common

14

features in common

Vivantio's unique features

  • Release Management

  • Client Portal

  • HIPAA Compliant

  • SMS Messaging

Xperience's unique features

  • Auto-Dialer

  • Call Logging

  • Voice Mail

  • Real-Time Chat

Starting from

$42/month

Value for money

4.2

0.2

4.0

What users say about Vivantio's value for money

Overall I recommend Vivantio as a company and their ITSM suite of tools offer excellent value for money in my opinion.

JH

Jonathon H.

Good value for money ITSM Tool for ITIL based Service Desks.

JH

Jonathon H.

Agile CRM

4.2
(405)

Sales and marketing CRM for growing businesses

Features

Total

29

226

38

features in common

29

features in common

Agile CRM's unique features

  • Audience Targeting

  • Power Dialer

  • Goal Setting / Tracking

  • Call Management

Xperience's unique features

  • Security Auditing

  • Customer Accounts

  • Audit Management

  • Employee Self Service

Starting from

$8.99/month

Value for money

4.2

0.2

4.0

What users say about Agile CRM's value for money

Agile has been a breath of fresh air when I needed something free. When I upgraded to the paid version for our company, it did everything we needed from Salesforce for a quarter of the price.

AR

Anonymous Reviewer

The price of the software is nice, the features from a glance look really good but once you start using them is when you are in for a surprise.

AM

Alex M.

Qubicles

4.4
(24)

Revolutionary blockchain-powered contact center software

Features

Total

28

70

38

features in common

28

features in common

Qubicles' unique features

  • Survey/Poll Management

  • Real Time Data

  • Callback Scheduling

  • Quality Assurance

Xperience's unique features

  • Automated Scheduling

  • Audit Management

  • Customer Accounts

  • Security Auditing

Starting from

$0.02

Value for money

4.8

0.8

4.0

What users say about Qubicles' value for money

The team is very supportive and will work with you to help you achieve your goals. Fenero is a very cost effective robust solution and is the back-bone of a successful call center.

SB

Smitha B.

Pricing is amazing, best in tbe biz. Overall functionality is what we need.

GM

Gustavo M.

Aircall

4.3
(223)

Phone system for support and sales teams

Features

Total

20

102

38

features in common

20

features in common

Aircall's unique features

  • Assignment Management

  • Interaction Tracking

  • To-Do List

  • SMS Messaging

Xperience's unique features

  • Self Service Portal

  • Sales Orders

  • Campaign Management

  • Appointment Management

Starting from

$30/month

Value for money

4.1

0.1

4.0

What users say about Aircall's value for money

It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.

HA

Hristo A.

Easy to use, great pricing as well get a real value for money. The customer support is also very responsive and quick to solve any issues.

JB

Jonathon B.

Talkdesk

4.6
(667)

The world's leading cloud-based contact center software.

Features

Total

25

96

38

features in common

25

features in common

Talkdesk's unique features

  • Widgets

  • Support Ticket Tracking

  • Automatic Lead Distribution

  • Real Time Data

Xperience's unique features

  • Campaign Analytics

  • Chat/Messaging

  • Automated Scheduling

  • Security Auditing

Value for money

4.5

0.5

4.0

What users say about Talkdesk's value for money

Talkdesk offered us the perfect solution where we received the value of each dolor we have invested. Talkdesk is simple and easy to use, great customer service and scalable platform.

Yazeed G.

Talkdesk has outstanding uptime, in fact I cannot think of a single outage in a year of using them. The cost is much less than we were paying, and their support is extraordinary.

MS

Mike S.

Call Center Studio

4.5
(37)

Cloud-based call center management software

Features

Total

27

91

38

features in common

27

features in common

Call Center Studio's unique features

  • Shared Contacts

  • Data Import/Export

  • Automated Routing

  • Service Level Agreement (SLA) Management

Xperience's unique features

  • Chat/Messaging

  • Security Auditing

  • Audit Management

  • Customer Accounts

Value for money

4.7

0.7

4.0

What users say about Call Center Studio's value for money

Easy to deploy with zero hardware cost. All of the system operates on Google Cloud Platform which offer great uptime.

SO

Saran O.

Value for money is good. It is easy however somebody needs to teach you first.

Gülsen G.

Five9

4.2
(385)

Cloud contact and call center software

Features

Total

29

131

38

features in common

29

features in common

Five9's unique features

  • On-Demand Recording

  • Phone Key Input

  • Social Media Integration

  • Quality Control

Xperience's unique features

  • Security Auditing

  • Customer Accounts

  • Audit Management

  • Employee Self Service

Starting from

$100/month

Value for money

4.0
4.0

What users say about Five9's value for money

Overall Recommendation- Very useful application, good value for money.

DA

Denise A.

Cost effective - easy to use - helps with contact rate.

TA

Taher A.

Bitrix24

4.0
(463)

100% free CRM, collaboration and communication tool suite

Features

Total

27

356

38

features in common

27

features in common

Bitrix24's unique features

  • Renewal Management

  • Document Management

  • Punch card

  • Multi-board

Xperience's unique features

  • Employee Self Service

  • Audit Management

  • Customer Accounts

  • Blended Call Center

Starting from

$24/month

Value for money

4.1

0.1

4.0

What users say about Bitrix24's value for money

As a CRM, cloud for documentation and message it works great and is at a very nice price.

Evelyn S.

The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.

JP

James P.

NICE CXone

4.2
(457)

Cloud Contact Center Software

Features

Total

29

108

38

features in common

29

features in common

NICE CXone's unique features

  • Timesheet Management

  • Interaction Tracking

  • Archiving & Retention

  • Budgeting/Forecasting

Xperience's unique features

  • Security Auditing

  • Customer Accounts

  • Audit Management

  • Campaign Analytics

Starting from

$100/month

Value for money

4.0
4.0

What users say about NICE CXone's value for money

I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.

GG

Gretchen G.

This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.

CH

Camilo H.

Playvox

4.8
(71)

Quality Assurance Software for customer service teams.

Features

Total

9

78

38

features in common

9

features in common

Playvox's unique features

  • Customization

  • Customizable Branding

  • Quality Assurance

  • Visual Analytics

Xperience's unique features

  • Sales Orders

  • Help Desk Management

  • Support Ticket Management

  • Security Auditing

Infobip

4.8
(8)

Omni-channel customer communication and engagement

Features

Total

7

62

38

features in common

7

features in common

Infobip's unique features

  • Message Personalization

  • Automated Responses

  • Drip Campaigns

  • Human Handover

Xperience's unique features

  • Sales Orders

  • Automated Scheduling

  • Call Monitoring

  • Security Auditing

Front

4.5
(205)

Email management software and shared inbox for teams

Features

Total

15

120

38

features in common

15

features in common

Front's unique features

  • Client Management

  • Macros/Templated Responses

  • Tagging

  • File Sharing

Xperience's unique features

  • Sales Orders

  • Call Logging

  • Voice Mail

  • Customer Accounts

Starting from

$9/month

Value for money

4.2

0.2

4.0

What users say about Front's value for money

It has been a game-changer for our teams at work. We all use it as our email client and it helps us communicate more effectively which saves time and ultimately money.

Joshua A.

Front helps us in these two ways, primarily, and that makes it by far worth the money.

JS

Jessica S.

Freshdesk

4.5
(2,3k)

Online helpdesk system and customer service software

Features

Total

15

126

38

features in common

15

features in common

Freshdesk's unique features

  • Virtual Assistant

  • Project Planning/Scheduling

  • Customer Activity Tracking

  • Remote Access/Control

Xperience's unique features

  • Sales Orders

  • Call Logging

  • Voice Mail

  • Customer Accounts

Starting from

$19/month

Value for money

4.4

0.4

4.0

What users say about Freshdesk's value for money

I recommend it for its ease of use, its performance and its fair price.

Juan Manuel C.

Easy to use, quickly setup, generous free plan that gives you enough time to try software, good price compared to competitors.

AR

Anonymous Reviewer

Bookafy

4.7
(131)

Free online appointment booking software

Features

Total

2

39

38

features in common

2

features in common

Bookafy's unique features

  • Employee Scheduling

  • Microsoft Outlook Integration

  • Ratings / Reviews

  • Alerts/Notifications

Xperience's unique features

  • Employee Self Service

  • Security Auditing

  • Voice Mail

  • Live Chat

Starting from

$7/month

Value for money

4.6

0.6

4.0

What users say about Bookafy's value for money

Pros: We have been using your services for about 1 year and have had hardly any problems. Your customer service is fantastic, the service you provide is really good and the price is very reasonable.

CR

Calude R.

For a small monthly fee, we are saving a massive amount of money and time and I couldn't be happier. Oh yeah, I wanted to say the customer service is great, love the online tech support.

LS

Leah S.

HappyFox Chat

4.5
(17)

Premium live chat software

Features

Total

1

19

38

features in common

1

features in common

HappyFox Chat's unique features

  • Canned Responses

  • Third Party Integrations

  • Website Visitor Tracking

  • Reporting/Analytics

Xperience's unique features

  • Call Recording

  • Call Monitoring

  • Voice Mail

  • Blended Call Center

Starting from

$29.99/month

Value for money

4.5

0.5

4.0

What users say about HappyFox Chat's value for money

For the price it is a pretty good app but if they can improve the design and add more features would be okay to even sell for a better higher price.

Yashasvi A.

We switched from another chat function platform because they charged for each additional agent. We have saved a lot of money in the long run and we're so glad to have made the move.

NC

Nicola C.

Hiver

4.7
(72)

Hiver: World's First Gmail-based Customer Service Helpdesk

Features

Total

8

59

38

features in common

8

features in common

Hiver's unique features

  • Task Management

  • Real Time Notifications

  • Tagging

  • Real Time Reporting

Xperience's unique features

  • Predictive Dialer

  • Automated Scheduling

  • Call Monitoring

  • Security Auditing

Kayako

4.0
(158)

Unified customer service platform

Features

Total

13

89

38

features in common

13

features in common

Kayako's unique features

  • Web Forms

  • Asset Tracking

  • WYSIWYG Editor

  • Alerts/Notifications

Xperience's unique features

  • Sales Orders

  • Blended Call Center

  • Call Logging

  • Voice Mail

Starting from

$15/month

Value for money

3.8

0.2

4.0

What users say about Kayako's value for money

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

WAS a great company and choice, but now just garbage towards the right information that customers need compared to worrying about money.

ND

Nick D.

FAQ Bot

4.6
(8)

Become FAQing amazing at customer service.

Features

Total

6

65

38

features in common

6

features in common

FAQ Bot's unique features

  • Customizable Fields

  • Real Time Notifications

  • Multi-Language

  • Communication Management

Xperience's unique features

  • Auto-Dialer

  • Support Ticket Management

  • Automated Scheduling

  • Call Monitoring

GoToConnect

4.5
(573)

The first-ever truly unified voice and video solution.

Features

Total

23

91

38

features in common

23

features in common

GoToConnect's unique features

  • Calendar Management

  • Call Scheduling

  • Task Management

  • Call Screening

Xperience's unique features

  • Campaign Analytics

  • Customer Database

  • Workflow Management

  • Support Ticket Management

Starting from

$19.95/month

Value for money

4.5

0.5

4.0

What users say about GoToConnect's value for money

Its a good service for the price. I like the phone they provided.

HF

Harvey F.

The pricing of the service is better than what we came from.

William V.

Dialpad

4.3
(411)

Cloud communications system for enterprises

Features

Total

18

82

38

features in common

18

features in common

Dialpad's unique features

  • Automated Routing

  • On-Demand Recording

  • Employee Directory

  • VoIP

Xperience's unique features

  • Real Time Analytics

  • Appointment Management

  • Predictive Dialer

  • Customer Accounts

Starting from

$15

Value for money

4.4

0.4

4.0

What users say about Dialpad's value for money

The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.

Nik K.

We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.

SS

Sarah S.

Newfies-Dialer

5.0
(4)

Auto dialers for lead generation & telemarketing

Features

Total

20

64

38

features in common

20

features in common

Newfies-Dialer's unique features

  • Preview Dialer

  • Local Caller ID

  • Power Dialer

  • Surveys & Feedback

Xperience's unique features

  • Live Chat

  • Appointment Management

  • Knowledge Base Management

  • Projections

3CX

4.5
(233)

3CX communications system. Web & mobile apps (Android, iOS)

Features

Total

19

79

38

features in common

19

features in common

3CX's unique features

  • Real-time Consumer-facing Chat

  • Remote Access/Control

  • Activity/News Feed

  • Call Routing

Xperience's unique features

  • Call Scripting

  • Sales Orders

  • Campaign Management

  • Appointment Management

Starting from

350

Value for money

4.3

0.3

4.0

What users say about 3CX's value for money

It was inexpensive, there are local experts, easy to setup, and their new features continue to improve an already great platform.

AR

Anonymous Reviewer

The price can be FREE if you are a small office. Still, even for a larger organization the pricing is extremely affordable.

sf

shlomo f.

Ytel

3.9
(25)

Awarded Outbound Contact Center Software (24/7 U.S. Support)

Features

Total

24

102

38

features in common

24

features in common

Ytel's unique features

  • Pipeline Management

  • Real Time Monitoring

  • Calendar Sync

  • Lead Capture

Xperience's unique features

  • Campaign Analytics

  • Workflow Management

  • Help Desk Management

  • Support Ticket Management

ChaseData CCaaS

4.8
(134)

Cloud-based call center solution for SMBs

Features

Total

26

97

38

features in common

26

features in common

ChaseData CCaaS's unique features

  • Compliance Management

  • Online Voice Transmission

  • Data Management

  • Campaign Planning

Xperience's unique features

  • Workflow Management

  • Automated Scheduling

  • Security Auditing

  • Audit Management

Value for money

4.7

0.7

4.0

What users say about ChaseData CCaaS's value for money

Simplicity, ease of use and low cost is what I like best about Chase Data. I have a lot on my plate as a an owner of a construction company.

ME

Matthew E.

Think about what is the most important thing for your business. Is it reliability, simplicity, customer service or cost of service.

JJ

Jenna J.

Aloware

4.7
(26)

so much more than just a sales dialer

Features

Total

18

49

38

features in common

18

features in common

Aloware's unique features

  • Call Transfer

  • Contact Database

  • Call Tracking Metrics

  • Lead Management

Xperience's unique features

  • Call Scripting

  • Appointment Management

  • Voice Mail

  • Audit Management

Omnis

(0)

Contact center solution for customer engagement

Features

Total

22

40

38

features in common

22

features in common

Omnis' unique features

  • Email Management

  • Multiple Scripts

  • Communication Management

  • Multi-Channel Communication

Xperience's unique features

  • Campaign Analytics

  • Customer Database

  • Workflow Management

  • Help Desk Management

HoduCC

4.7
(23)

Omnichannel call center software for sales and support teams

Features

Total

22

66

38

features in common

22

features in common

HoduCC's unique features

  • CRM

  • Data Import/Export

  • Quality Management

  • Activity Dashboard

Xperience's unique features

  • Live Chat

  • Employee Self Service

  • Customer Database

  • Workflow Management

Starting from

$400

Value for money

4.5

0.5

4.0

What users say about HoduCC's value for money

Helps organisations to save costs and be more efficient.

VM

Vinesh M.

We use HoduCC for inbound and outbound calls and we can say it is the best value for money. Easy to set, easy to use.

AC

Adetayo C.

Ringba

5.0
(13)

Cloud-based inbound call tracking software

Features

Total

11

36

38

features in common

11

features in common

Ringba's unique features

  • Keyword Tracking

  • Reporting & Statistics

  • Conversion Tracking

  • Reporting/Analytics

Xperience's unique features

  • Projections

  • Audit Management

  • Customer Accounts

  • Blended Call Center

Starting from

$99/month

Value for money

5.0

1.0

4.0

What users say about Ringba's value for money

The pricing is also great because it bundles a bunch of useful services into one package.

Asfand Y.

Ringba provided everything I needed in a beautiful, easy to understand interface with unbeatable pricing.

Syed Farid A.

Aceyus

5.0
(3)

Employee & client experience management for contact centers

Features

Total

14

36

38

features in common

14

features in common

Aceyus' unique features

  • Active Directory Integration

  • Data Import/Export

  • Customizable Reports

  • Multi-Channel Communication

Xperience's unique features

  • Appointment Management

  • Predictive Dialer

  • Knowledge Base Management

  • Real-Time Chat

One Call Now

4.6
(21)

Simple, Reliable, Affordable Group Messaging

Features

Total