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Zendesk Suite vs Copper Comparison (2026)
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Good recommendations?
Zendesk Suite
4.4
(4.1K)5
2.2K
4
1.3K
3
320
2
66
1
54
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Copper
4.4
(622)5
367
4
178
3
40
2
20
1
17
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Zendesk's fully customizable service solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.
Designed for businesses using Google Workspace (formerly G Suite), Copper keeps business relationships in one place, automates repetitive tasks, and helps you stay organized with projects and deadlines. Get started in minutes!
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
4.1K
5
4
3
2
1
2.2K
1.3K
320
66
54
- Value for money
- Ease of use
- Features
- Customer support
73%
would recommend this app4.4
622
5
4
3
2
1
367
178
40
20
17
- Value for money
- Ease of use
- Features
- Customer support
73%
would recommend this appPros
“Initial webhooks Setup feels complex when connecting custom microservices, and configuring ticket trigger conditions requires careful testing to avoid loops.”
EA
Estrella A.
Software Engineer
“The setup process was smooth, and the platform provides useful features for managing emails, tickets, and team collaboration.”
TG
Tushar G.
Cloud Engineer
“The automation features, reporting dashboards, and integrations with other tools are also very helpful for managing workflows and tracking performance.”
SP
Sonu P.
Systems Analyst
Pros
“Copper provides a comprehensive suite of tools that allows me to track existing clients, identify opportunities, and communicate with different audiences based on their customer profile. ”
JC
James C.
Customer Success Manager
“We can track notes on our clients, organize new inquiries for our services, and increase communication between team members as a result.”
RD
Rich D.
Managing Director
“Tags help me stay organized, and adding custom fields to every record type is very helpful.”
SR
Sarah R.
VP, Client Relations
Cons
“I'm not a huge fan of the UI clutter when creating a new ticket, but it's not a huge deal and our team's learned to navigate it after a few weeks.”
MT
Maisie T.
Customer Support Specialist
“Sometimes it limits me the way Zendesk suite handles follow up tickets when a ticket is closed. When a customer replies after closure, he creates a new thread instead of responding to previous one.”
MN
Musawenkosi N.
Technical Support Officer
“However, we have not used your service for the past 3-4 months, and a check of our user logs will show that no one from our team has logged into the platform during that period. Despite multiple attempts to resolve this issue, including contacting customer support, we have encountered an unhelpful response.”
YK
Yevgeniy K.
Data Analyst
Cons
“In other words, Copper's training modules are very generic; their support is geared around how to use the platform instead of speaking to a specific need Also, there are Q&A forums and office hours with staff support, but there aren't many video tutorials.”
JC
James C.
Customer Success Manager
“Records that are inadvertently erased cannot be retrieved. If you unintentionally erase all of your contacts without performing a manual backup, that's bad.”
DE
Duaa E.
Researcher
“the gmail extension breaks some basic gmail functionality which I reported probably 2 years ago at this point, with no resolution”
JZ
Jon Z.
Director of Sales
- Vendor responds to reviews
- Last review11 days ago
- Vendor responds to reviews
- Last reviewa year ago
Key features
- Total features180
- AI Copilot
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Archiving & Retention
- Asset Tracking
- Assignment Management
- Audit Trail
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Batch Communications
- Blended Call Center
- CMDB
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Channel Management
- Chat/Messaging
- Churn Management
- Click Tracking
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Deal Management
- Decision Support
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- Filtering
- For Insurance Industry
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Goal Management
- Goal Setting/Tracking
- Group Management
- Health Score
- Help Desk Management
- IVR
- Inbound Call Center
- Incident Management
- Interaction Tracking
- Interactive Content
- Internal Chat Integration
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Marketing Automation
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Opportunity Management
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Progressive Dialer
- Project Management
- Projections
- Prospecting Tools
- Quality Assurance
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Recurring Issues
- Referral Tracking
- Release Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Activity Management
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Screen Sharing
- Search
- Search/Filter
- Segmentation
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Shared Contacts
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Source Tracking
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Territory Management
- Text Analysis
- Text Editing
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Web-based Deployment
- Workflow Management
- Total features98
- AI Copilot
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Archiving & Retention
- Asset Tracking
- Assignment Management
- Audit Trail
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Batch Communications
- Blended Call Center
- CMDB
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Channel Management
- Chat/Messaging
- Churn Management
- Click Tracking
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Deal Management
- Decision Support
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- Email Management
- Email Marketing
- Email Reminders
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- Filtering
- For Insurance Industry
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Goal Management
- Goal Setting/Tracking
- Group Management
- Health Score
- Help Desk Management
- IVR
- Inbound Call Center
- Incident Management
- Interaction Tracking
- Interactive Content
- Internal Chat Integration
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Marketing Automation
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Opportunity Management
- Outbound Call Center
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Progressive Dialer
- Project Management
- Projections
- Prospecting Tools
- Quality Assurance
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Recurring Issues
- Referral Tracking
- Release Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Sales Activity Management
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Screen Sharing
- Search
- Search/Filter
- Segmentation
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Shared Contacts
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Source Tracking
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Territory Management
- Text Analysis
- Text Editing
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Usage Tracking/Analytics
- Web-based Deployment
- Workflow Management
Integrations
- Total integrations209
- 123FormBuilder
- 3CLogic
- 500Apps
- AWeber
- ActiveCampaign
- ActivePipe
- Adobe Commerce
- Agile CRM
- Aha!
- Aircall
- Airtable
- Akita
- Albato
- Algolia
- Ameyo
- ApiX-Drive
- Apollo.io
- Asana
- Asset Panda
- Autotask PSA
- Avoma
- Azuqua
- Beanstalk
- Bedrock Data
- Benchmark Email
- Better Proposals
- BigCommerce
- BigTime Enterprise PSA
- Bird
- Bloomfire
- BotPenguin
- Box
- Breeze
- Brevo
- Brightcall.ai
- Brushfire
- Calendly
- CallHippo
- Callmaker
- Capsule
- ChargeDesk
- ChargeOver
- Chargebee
- ChartMogul
- CheckMarket
- CircleLoop
- Cirrus Insight
- ClicData
- ClickDesk
- ClickHelp
- Close
- CloudAgent
- Coda
- Constant Contact
- Contacts+
- CozyRoc SSIS+ Components Suite
- Crisp
- Customer Thermometer
- Cyclr
- Cyfe
- Databox
- Deskpro
- Device42, A Freshworks Company
- Dialpad Connect
- Digioh
- Docusign
- Dropbox
- Drupal
- EZ Texting
- EZO EAM
- Easy Insight
- Elastic Enterprise Search
- Emma by Marigold
- Finder.io
- Five9
- Flodesk
- Flowlu
- Formstack Forms
- FreshBooks
- Freshdesk
- FullContact
- Gainsight CS
- Geckoboard
- Genesys Cloud CX
- GetResponse
- Gong
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Data Studio
- Google Forms
- Google Voice
- Google Workspace
- Gravity Forms
- HappyFox Chat
- Harvest
- Helpjuice
- Helpshift
- Helpwise
- Hexnode UEM
- Higher Logic Thrive
- Higher Logic Vanilla
- Highrise
- Hippo Video
- Hootsuite
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Data Hub
- HubSpot Marketing Hub
- Hubstaff
- Humanity Schedule
- Igloo
- Inbenta
- Integry
- Jiminny
- Jira
- Jitterbit
- Joomla
- Jotform
- JustCall
- Keap
- Kixie PowerCall & SMS
- Klaviyo
- KnowledgeNet.ai
- Kommo
- KrispCall
- Kudos
- Lessonly
- Lime Connect
- Litmos
- LiveChat
- Liveops
- LogMeIn Rescue
- LoginRadius
- Luciq
- MailerLite
- Mailmeteor
- Make
- ManageEngine ADManager Plus
- ManageEngine Endpoint Central
- MeisterTask
- Membrain
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Microsoft Viva Engage
- MigrateMyCRM
- Mixmax
- Mixpanel
- Moxo
- MyFeelBack
- Nextiva
- NiCE CXone
- Nicereply
- Notion
- Okta
- Olark
- OneLogin
- OpsGenie
- OroCRM
- OttoKit
- OutSystems
- Outfunnel
- Outreach
- PagerDuty
- PandaDoc
- Parallax
- Pendo
- PersistIQ
- Pipedrive
- Planview PPM Pro
- Playvox
- Plecto
- Podio
- Portant
- PrestaShop
- ProProfs Knowledge Base
- Productboard
- Proposify
- QuickBooks Online
- QuickBooks Online Advanced
- Quiq
- Quo
- QuotaPath
- Redmine
- Reply
- RingCX
- Ringover
- SAP Business One
- Sailthru
- SalesSeek
- Salesforce Sales Cloud
- ScreenConnect
- ScreenSteps
- SendPulse
- Serviceware Knowledge
- Setmore
- Sharpen
- Shopify
- Skilljar Customer Education
- Skyvia
- Slack
- Slemma
- Smartling
- Smartlook
- Smartsheet
- SolarWinds Service Desk
- Solve CRM
- Spinify
- SpiraTeam
- Spoke
- Sprinklr Social
- Sprout Social
- Square Invoices
- Squarespace
- SupportSync
- Surfe
- SurveyLab
- SyncHub
- SyncPenguin
- TMetric
- Talkdesk
- TeamViewer ONE
- Teamgate
- Teamwork.com
- Time Doctor
- TimeCamp
- TimeHero
- TimeLog
- Totango
- Tray.io
- Trello
- Truly
- Trustpilot
- Twilio
- Twilio Segment
- Twitter/X
- Typeform
- Unbounce
- UserVoice
- Usersnap
- VOGSY
- ValueOps
- Velaro
- VeriShow
- Vidyard
- VirtualPBX
- Vivocha
- Voxloud
- WHMCS
- Webflow
- Wistia
- WooCommerce
- Woopra
- WordPress
- Workato
- WorkflowMAX
- Wufoo
- XCALLY
- XTM Transifex
- Xero
- Yext
- Yodiz
- Yonyx
- Yotpo
- Zapier
- Zen Cart
- Zendesk Suite
- Zight
- Zingtree
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho CRM
- Zoho Inventory
- Zoho Invoice
- Zoom Workplace
- dotloop
- elevio
- eyeson
- iPaaS.com
- iorad
- kintone
- miniOrange
- monday AI Work Platform
- respond.io
- xMatters
- Total integrations101
- 123FormBuilder
- 3CLogic
- 500Apps
- AWeber
- ActiveCampaign
- ActivePipe
- Adobe Commerce
- Agile CRM
- Aha!
- Aircall
- Airtable
- Akita
- Albato
- Algolia
- Ameyo
- ApiX-Drive
- Apollo.io
- Asana
- Asset Panda
- Autotask PSA
- Avoma
- Azuqua
- Beanstalk
- Bedrock Data
- Benchmark Email
- Better Proposals
- BigCommerce
- BigTime Enterprise PSA
- Bird
- Bloomfire
- BotPenguin
- Box
- Breeze
- Brevo
- Brightcall.ai
- Brushfire
- Calendly
- CallHippo
- Callmaker
- Capsule
- ChargeDesk
- ChargeOver
- Chargebee
- ChartMogul
- CheckMarket
- CircleLoop
- Cirrus Insight
- ClicData
- ClickDesk
- ClickHelp
- Close
- CloudAgent
- Coda
- Constant Contact
- Contacts+
- CozyRoc SSIS+ Components Suite
- Crisp
- Customer Thermometer
- Cyclr
- Cyfe
- Databox
- Deskpro
- Device42, A Freshworks Company
- Dialpad Connect
- Digioh
- Docusign
- Dropbox
- Drupal
- EZ Texting
- EZO EAM
- Easy Insight
- Elastic Enterprise Search
- Emma by Marigold
- Finder.io
- Five9
- Flodesk
- Flowlu
- Formstack Forms
- FreshBooks
- Freshdesk
- FullContact
- Gainsight CS
- Geckoboard
- Genesys Cloud CX
- GetResponse
- Gong
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Data Studio
- Google Forms
- Google Voice
- Google Workspace
- Gravity Forms
- HappyFox Chat
- Harvest
- Helpjuice
- Helpshift
- Helpwise
- Hexnode UEM
- Higher Logic Thrive
- Higher Logic Vanilla
- Highrise
- Hippo Video
- Hootsuite
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Data Hub
- HubSpot Marketing Hub
- Hubstaff
- Humanity Schedule
- Igloo
- Inbenta
- Integry
- Jiminny
- Jira
- Jitterbit
- Joomla
- Jotform
- JustCall
- Keap
- Kixie PowerCall & SMS
- Klaviyo
- KnowledgeNet.ai
- Kommo
- KrispCall
- Kudos
- Lessonly
- Lime Connect
- Litmos
- LiveChat
- Liveops
- LogMeIn Rescue
- LoginRadius
- Luciq
- MailerLite
- Mailmeteor
- Make
- ManageEngine ADManager Plus
- ManageEngine Endpoint Central
- MeisterTask
- Membrain
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Microsoft Viva Engage
- MigrateMyCRM
- Mixmax
- Mixpanel
- Moxo
- MyFeelBack
- Nextiva
- NiCE CXone
- Nicereply
- Notion
- Okta
- Olark
- OneLogin
- OpsGenie
- OroCRM
- OttoKit
- OutSystems
- Outfunnel
- Outreach
- PagerDuty
- PandaDoc
- Parallax
- Pendo
- PersistIQ
- Pipedrive
- Planview PPM Pro
- Playvox
- Plecto
- Podio
- Portant
- PrestaShop
- ProProfs Knowledge Base
- Productboard
- Proposify
- QuickBooks Online
- QuickBooks Online Advanced
- Quiq
- Quo
- QuotaPath
- Redmine
- Reply
- RingCX
- Ringover
- SAP Business One
- Sailthru
- SalesSeek
- Salesforce Sales Cloud
- ScreenConnect
- ScreenSteps
- SendPulse
- Serviceware Knowledge
- Setmore
- Sharpen
- Shopify
- Skilljar Customer Education
- Skyvia
- Slack
- Slemma
- Smartling
- Smartlook
- Smartsheet
- SolarWinds Service Desk
- Solve CRM
- Spinify
- SpiraTeam
- Spoke
- Sprinklr Social
- Sprout Social
- Square Invoices
- Squarespace
- SupportSync
- Surfe
- SurveyLab
- SyncHub
- SyncPenguin
- TMetric
- Talkdesk
- TeamViewer ONE
- Teamgate
- Teamwork.com
- Time Doctor
- TimeCamp
- TimeHero
- TimeLog
- Totango
- Tray.io
- Trello
- Truly
- Trustpilot
- Twilio
- Twilio Segment
- Twitter/X
- Typeform
- Unbounce
- UserVoice
- Usersnap
- VOGSY
- ValueOps
- Velaro
- VeriShow
- Vidyard
- VirtualPBX
- Vivocha
- Voxloud
- WHMCS
- Webflow
- Wistia
- WooCommerce
- Woopra
- WordPress
- Workato
- WorkflowMAX
- Wufoo
- XCALLY
- XTM Transifex
- Xero
- Yext
- Yodiz
- Yonyx
- Yotpo
- Zapier
- Zen Cart
- Zendesk Suite
- Zight
- Zingtree
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho CRM
- Zoho Inventory
- Zoho Invoice
- Zoom Workplace
- dotloop
- elevio
- eyeson
- iPaaS.com
- iorad
- kintone
- miniOrange
- monday AI Work Platform
- respond.io
- xMatters
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