Zendesk vs Olark live chat Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

Jeff Beaumont

Really like Olark

2017-01-13

Olark has been great for us. It's been terrific to communicate with customers this way, however there have been some issues. 1) There have been a few times where Olark goes down. We don't rely entirely upon Olark, but that still causes problems 2) Cobrowsing is going away and that was the big differentiator between Olark and everyone else I evaluated 3) You can't include things like gifs and images in chat. Overall, pretty good product but lacks a competitive moat.

Pros

Integrates with Help Scout, Zendesk, etc

Cons

It goes down at least twice a month for a few minutes to longer. Can't share gifs/images Doesn't have a lot of features or functionality to separate themselves from the pack

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering Olark live chat

Explore it and try it out!

Source: Capterra
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Anonymous
(Apparel & Fashion company, 1-10 employees)

Easy to use

2018-12-09

Pros

Having used Zendesk as well, I really believe that Olark is a better all around experience for live chat.

Cons

It's not the greatest for reporting, so it's a solution that can be outgrown. Which is too bad. I've also experienced a bit of outages with it, though they don't last long generally.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Christian Morales

Great software

2017-01-13

It's great that it integrates so well with other software such as Shopify, Stella, Zendesk, etc...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Lydia Sugarman

Olark & Venntive

2017-01-13

We save our customers a ton of money over apps like Zendesk, UserVoice, and GetSatisfaction.

Pros

It's super easy to implement and customize in many ways. The folks at Olark are incredibly responsive to questions.

Cons

Hmmm, can't think of anything at the moment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Olark live chat

Try the free version but if you're really serious about creating an end-to-end marketing-sales solution, upgrade asap to a paid version and integrate it, ideally, with Venntive. ;-)

Source: Capterra
Helpful?   Yes   No
Olark live chat Reviews
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