Zendesk vs Jira Service Desk Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

Bill Chin

Needed this for my client's service desk. It worked well

2018-04-20

Pros

Simple interface that was easy to use and navigate. Not too much to get wrong, easy to configure and get up and running.

Cons

Was a bit more expensive than JIRA Service Desk. Seemed dated and didn't have all the features of other SD programs like FootPrints.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Zendesk Reviews
Zendesk
Cloud customer service software
Read more
Scott Rozell

Easy to use Zendesk replacement

2017-06-07

Zendesk replacement for Atlassian integration

Pros

Easy to transition from Zendesk and good integration with other Atlassian products.

Cons

Time consuming to set up. Also time consuming for transitioning but that will happen with any product change.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Jira Service Desk Reviews
Jira Service Desk
Simple service desk built on Jira
Read more
Sarah McDowell

Great replacement for Zendesk

2015-08-24

Definitely an improvement over Zendesk.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Jira Service Desk Reviews
Jira Service Desk
Simple service desk built on Jira
Read more
Mark Sadegursky

Didn't work for my customers

2015-11-11

We had to go with Zendesk. The ability to create tickets that are linked to the main issue to get assigned to the proper resources to fix is not user friendly at all.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Jira Service Desk Reviews
Jira Service Desk
Simple service desk built on Jira
Read more