Zoho Assist vs HelpWire 

TeamViewer Remote

AnyDesk

RemotePC

Faveo Helpdesk

Syxsense

WorkHub Tasks

Compare Zoho Assist and HelpWire  based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

TeamViewer enables secure remote access, IT management, and AI-driven solutions, serving 630,000+ customers with 2.5B+ installations.

AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to your remote computers to work from home or anywhere you choose.

Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly through unattended remote access.

Access Controls/Permissions

Backup and Recovery

Change Management

Chat/Messaging

Collaboration Tools

Customizable Branding

Desktop/Browser Sharing

Diagnostic Tools

File Sharing

File Transfer

For MSPs

Incident Management

Issue Management

Live Chat

Multi-Channel Communication

Multiple User Accounts

Problem Management

Real Time Screen Sharing

Real-Time Chat

Remote Access/Control

Remote Monitoring & Management

Remote Support

Remote Update/Installation

Reporting/Analytics

Screen Sharing

Session Recording

Session Transfer

SSL Security

Summary Reports

Surveys & Feedback

Unattended Access

Video Chat

Zoho Assist

Android

Linux

Web-based

Windows

iPad

iPhone

It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying.

Project Manager

Its easy and cost effective. Most of executive willing to help more than to sale a product, its win win to customer and solution provider.

IT Manager

I really like how easy it is to simply invite or just send a link to a user for them to connect to a remote session. I also like being able to see the admin approval boxes when they pop up.

Infrastructure Manager

The ease of use is excellent, there is no major learning curve. Giving the end users the 'still in the office' experience of communicating directly with a technician is excellent.

Our agents have found it to be reliable, easy to use, and supported clients have also found it easy to work with. Our technical support capabilities have been greatly amplified by using this tool.

Partner

Zoho Assist is by far the easiest and most reliable software we have used. I really like the fact we can have it embedded on our website making the whole operation seamless.

VP of Operations

I like the ease of use the most but I also am a big fan on the branding.

Supreme Lord and Master.

Value for money this product wins hands down. As a sole trader incorporating $14 a month into my fees makes me look a whole lot more competitive to my customers than $52.

Owner

It's easy to set-up and use if you are familiar with remote acces software. The price quality is also very good compared to other remote acces software.

Web Developer & IT Support

The software is great for remote support. I especially like the fact you can grant elevated privileges without UAC, as a lot of our remote worker PCs are not connected to AD.

Co-Owner

Great, Simple Product, Fantastic Integration with Zoho Desk.

CEO/President

The software worked seamlessly with Ubunutu Linux, Windows and iOS. It's free for personal use and extremely responsive when logging in remotely.

Head Technician

I have features missing, when I initially signed up I had space to add more technicians now I am over the amount of technicians I am allowed.

Retail manager

I am very pleased with Zoho Assist. It's features, simplicity and speed and of course low price.

I am struggling to think of any cons for this software, especially at this price point.

Managing Director

It becomes slow with a poor connection. It does not support IOS mobile devices.

My team and I love Zoho assist and use it daily for remote customer support and even training for our techs using the recording function.

Buisness Developement Mgr.

And everything integrates from each solution very well.

Zoho Assist screenshot: Zoho Assist MAC interface

Zoho Assist screenshot: Zoho Assist rebooting

Zoho Assist screenshot: Zoho Assist device compatibility

Zoho Assist screenshot: Zoho Assist customize Email Templates

Zoho Assist screenshot: Zoho Assist remote support

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Faveo Helpdesk has served various clients across the globe to track and manage customer support. It helps your team stay organized. Faveo is integrated with email, phone, chat, social media (Facebook, Twitter), and many third-party applications. It is easy to install, easy to use, and cost-effective.

Syxsense is a leading USEM solution designed to help SecOps departments, MSPs, and IT professionals in organizations with 100-100,000 endpoints manage and secure their environment.

WorkHub Tasks is a smart task management tool that uses AI to help your entire organization to stay organized.

HelpWire simplifies remote desktop support, quickly resolving IT issues for families and businesses, anytime, anywhere.

Single Sign On

User Management

HelpWire 

Customer Service Executive

Additionally, I am extremely filled with joy with the fantastic screen sharing, chatting, and file transfer features that make Helpwire a true companion for me.

owner

This free desktop support application has great features like Key Remote-Control Tools at Hand that provide good customer support at any time anywhere supporting a total customer-oriented solution.

Business Development Manager

Just in a minute, I was able to gain access to my colleague's computer, swiftly solving our inbound issues. Alongside its quick connection, I'm impressed by how simple the application is to use.

Content Writer

HelpWire provides excellent, user friendly free desktop help for MAC and Windows. The option to switch between numerous remote PCs and observe dual displays has really aided our debugging efforts.

Content writer

On the other hand, I felt that there was sometimes a delay in connection, which was a little disappointing.

content writer

HelpWire: A Superb Free Option for Safe and Effective Remote Assistance.

Content Writer Strategist

If you are looking to enhance your IT support services and boost productivity, HelpWire is the perfect solution.

Customer Service and Support

Seamless integration with other software. Robust analytics and reporting capabilities.

Manager

Its intuitive interface makes it a breeze to connect with experts for quick solutions. I love how it covers a wide range of topics for help, from tech support to home repairs.

The free access removes any budget concerns for small businesses and individuals like me. The interface is easy for new users like me to navigate.

The best part about HelpWire is its user-friendly interface that lets us get started right away without much formalities. I'm happy that I've found one satisfying remote desktop solution.

Student

The support team behind Helpwire has been responsive and proactive, promptly addressing any queries or issues we've encountered.

SOC Analyst

Keeping it short and simple some of the best features that I liked about helpwire are. Simple session setup process.

Intern

Its user-friendly tools make on-demand support for PCs, laptops, and workstations a breeze. Real-time collaboration features, excellent customer support, and seamless integration enhance productivity.

Cost, ease of setup, ease of use. Supports a wide variety of systems out-of-the-box without a lot of fanfare.

Started testing thr app only for few months, never had any serious problem while working with it till date.

Desiger

The only issue I found was that there is no session recording feature.

The two primary negatives are that there is no support for mobile devices and no session recording capability.

Zoho Assist vs HelpWire Comparison

Zoho Assist

HelpWire

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