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Call Center
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Call Center Software with Visual Analytics (2026) - Page 2

Last updated: April 2026

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Callbox

4.9

(7)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

UCaaS, Cloud PBX, Contact Center, Omnichannel

Callbox is a cloud PBX for collaboration and contact center integrated with MS Teams and Google Workspace, CRMs, and ERPs.

Read more about Callbox

Users also considered

Zenith CRM

5.0

(4)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

CRM, Auto Call, AI Dialer, Call Center Software.

Experience streamlined growth with Z-CRM, your AI-enhanced, cloud-based CRM and call center solution. Boost efficiency, automate communication, and personalize to fit your brand, all while keeping data secure and operations scalable. Welcome to round-the-clock productivity.

Read more about Zenith CRM

Users also considered

CallMiner Eureka

4.6

(5)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Global leader in conversation intelligence to improve CX

CallMiner delivers the industry’s most comprehensive, AI-powered conversation intelligence platform to analyze omnichannel customer interactions – including calls, chats, emails, surveys and more – at scale to improve operational efficiency and customer experience.

Read more about CallMiner Eureka

Users also considered

OnviSource OmVista

4.6

(5)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Turn Data to Insights to Actions with OmVista

OmVista is a comprehensive data-to-action platform that helps businesses transform and achieve excellence across critical areas. By capturing and unifying dispersed data, analyzing it to uncover valuable insights, and automating actions based on those insights, OmVista empowers organizations to enhance workforce performance, customer loyalty, and overall productivity.

Read more about OnviSource OmVista

Users also considered

RapportCMS

5.0

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Complete Call Center Solution

RapportCMS is a cloud-based solution that enables contact centers to manage multi-channel transactions, routing, scheduling, data transfers, payroll, and more.

Read more about RapportCMS

Users also considered

Mosaicx

3.8

(5)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Virtual agent and messaging outreach

Mosaicx uses conversational AI to offer agent-like experiences without human agents. A comprehensive set of service modules means automation creates a better customer experience than ever before.

Read more about Mosaicx

Users also considered

BounceHelp

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Powerful Callback Widget for Your Website

Cloud-based marketing and customer engagement solution that helps boost and convert website visitors into inbound calls.

Read more about BounceHelp

Users also considered

Cresta

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-based sales enablement solution

Cresta is an enterprise-grade generative AI platform built specifically for contact centers. The platform is trained on a company's personal data, enabling it to deliver human-centric AI agents that can resolve complex customer issues. Cresta's AI agents help contact centers cut costs while ensuring quality, with compliance protocols to regulate behavior and protect against attacks.

Read more about Cresta

Users also considered

assist365 - AI-powered Virtual Assistant

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Listen to the "Real Voice of Customer" with assist365

assist365 offers to automate the entire customer service workflow across both inbound and outbound. Right from Conversational IVR to handling complex queries for various use cases.

Read more about assist365 - AI-powered Virtual Assistant

Users also considered

inspeech

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Extract the wealth hidden in your client’s voice

Transform the valuable information contained in the calls you already have into competitive intelligence, customer satisfaction and new business.

Read more about inspeech

Users also considered

Contact Cubed

(0)

AI-enabled call transcription and speech analytics software

Contact Cubed helps businesses analyze calls to optimize conversions, natural language processing (NLP), and other operations across departments. The AI-enabled platform automatically identifies and removes sensitive customer information across raw and transcribed audio files.

Read more about Contact Cubed

Users also considered

Prodigal

(0)

Turn Consumer Finance conversations into outcomes.

Prodigal is a cloud-based Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance. Collection agencies, healthcare providers, and lenders depend on Prodigal to unlock insights that drive win-win financial outcomes.

Read more about Prodigal

Users also considered

mySQM Customer Service QA

(0)

FCR Insights Software

Our customer experience management (CEM) software is specifically built for call centers and designed to measure, track, benchmark, and improve FCR, Csat, NPS, quality assurance, customer service and employee experience.

Read more about mySQM Customer Service QA

Users also considered

Operata

(0)

Real-time performance monitoring for cloud contact centers

Designed for IT operations, contact center operations, and contact center agents, Operata is a customer experience platform that works with Amazon Connect, Genesys Cloud CX, NICE CXone, Salesforce Service Cloud Voice, ServiceNow Voice, Zendesk Voice, and many more. Users can ingest third-party data and insights into any system, enhancing the CX and improving key metrics from call abandonment to sentiment and service availability.

Read more about Operata

Users also considered

Call Optix

(0)

AI voice call analytics and sales management tool

Call Optix is an AI-enabled call intelligence platform that transcribes, analyzes, and summarizes calls to help sales teams close more deals. Users can gain actionable insights, prioritize leads, track revenue, and integrate seamlessly with VOIP and CRMs.

Read more about Call Optix

Users also considered

Personalized Agent Intelligent Routing (PAIR)

(0)

AI-enabled automated call routing software

PAIR Conversations is an automated call routing solution that uses emotion AI and voice data to match customers with the best-suited agents for specific calls. The system leverages behavioral signal processing and NLP algorithms to create optimal customer-agent pairings based on natural human affinity and rapport. This technology helps organizations improve call outcomes, reduce handling time, and enhance customer satisfaction across sales, support, and collection interactions.

Read more about Personalized Agent Intelligent Routing (PAIR)

Users also considered

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