Best Call Center Software with Visual Analytics

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26 apps

Aircall   

183
Phone system for support and sales teams
Make every phone conversation count and give time back to your reps with 70+ CRM, helpdesk, and software integrations. Read more about Aircall
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Phone system for support and sales teams
Make every phone conversation count and give time back to your reps with 70+ CRM, helpdesk, and software integrations. Read more about Aircall
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XCALLY   

82
99 pts
Omnichannel contact center management
XCALLY provides all the tools to manage interaction with your customers, coming from several channels: email, SMS, web chat, phone calls, social media and messaging apps. Furthermore you have fundamental modules like Dialer, IVR Designer and a lite CRM. Read more about XCALLY
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XCALLY

99 pts
Omnichannel contact center management
XCALLY provides all the tools to manage interaction with your customers, coming from several channels: email, SMS, web chat, phone calls, social media and messaging apps. Furthermore you have fundamental modules like Dialer, IVR Designer and a lite CRM. Read more about XCALLY
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User.com   

30
The engine of growth. An all in one solution for user data.
User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers, reaching them through a wide range of communication channels: email, live chat, chatbot, push notifications, and many more; all available in one place. Read more about User.com
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The engine of growth. An all in one solution for user data.
User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers, reaching them through a wide range of communication channels: email, live chat, chatbot, push notifications, and many more; all available in one place. Read more about User.com
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Playvox   

67
Quality Assurance Software for customer service teams.
With Playvox, you will centralize & automate your entire QA process. This ensures quality performance is always being monitored, measured, trained, recognized & rewarded. Playvox helps customer service teams focus on what's most important by optimizing daily tasks, thereby boosting work satisfaction… Read more about Playvox
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Quality Assurance Software for customer service teams.
With Playvox, you will centralize & automate your entire QA process. This ensures quality performance is always being monitored, measured, trained, recognized & rewarded. Playvox helps customer service teams focus on what's most important by optimizing daily tasks, thereby boosting work satisfaction… Read more about Playvox
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CloudTalk   

199
85 pts
Cloud-based call center software for sales and support teams
CloudTalk is a full-featured, cloud-based contact center software ready to use at the touch of a button, for sales and support teams of all sizes. Read more about CloudTalk
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Cloud-based call center software for sales and support teams
CloudTalk is a full-featured, cloud-based contact center software ready to use at the touch of a button, for sales and support teams of all sizes. Read more about CloudTalk
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VICIdial   

247
84 pts
Open source call center software with predictive dialer
Multi-channel Contact center with Chat, Email, CRM and inbound/outbound call handling. Read more about VICIdial
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Open source call center software with predictive dialer
Multi-channel Contact center with Chat, Email, CRM and inbound/outbound call handling. Read more about VICIdial
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Dialpad   

409
Cloud communications system for enterprises
Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Talk, Dialpad Contact Center, and Dialpad Sell. Read more about Dialpad
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Cloud communications system for enterprises
Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Talk, Dialpad Contact Center, and Dialpad Sell. Read more about Dialpad
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Five9   

383
Cloud contact and call center software
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more… Read more about Five9
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Cloud contact and call center software
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more… Read more about Five9
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wolkvox  

37
97 pts
Communication management system for contact centers
wolkvox is an innovating Contact Center solution that allows to connect calls, videocalls, social media interactions, create bots, manage web chat and overflow agents, its expense is variable and adjusted to the fluctuation of the operation and has automatic updates of new functionalities at no cost… Read more about wolkvox
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wolkvox

97 pts
Communication management system for contact centers
wolkvox is an innovating Contact Center solution that allows to connect calls, videocalls, social media interactions, create bots, manage web chat and overflow agents, its expense is variable and adjusted to the fluctuation of the operation and has automatic updates of new functionalities at no cost… Read more about wolkvox
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Ameyo  

30
All-in-one Contact Center Software
An all-in-one customer interaction suite powering over a billion interactions worldwide. Read more about Ameyo
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All-in-one Contact Center Software
An all-in-one customer interaction suite powering over a billion interactions worldwide. Read more about Ameyo
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MaxContact  

10
Omnichannel Contact Centre Software
MaxContact is a leading cloud-based contact centre solution provider, best for 10 - 1000 users plus. With unrivalled technology and a fantastic 100% UK based team. Read more about MaxContact
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Omnichannel Contact Centre Software
MaxContact is a leading cloud-based contact centre solution provider, best for 10 - 1000 users plus. With unrivalled technology and a fantastic 100% UK based team. Read more about MaxContact
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Servetel  

1
Communication management solution
Servetel is a communication management solution designed to help businesses connect and communicate with customers via calls and custom messages. The platform comes with a call management module, which lets organizations transfer calls to executives based on rosters, availability and shift timings. Read more about Servetel
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Communication management solution
Servetel is a communication management solution designed to help businesses connect and communicate with customers via calls and custom messages. The platform comes with a call management module, which lets organizations transfer calls to executives based on rosters, availability and shift timings. Read more about Servetel
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MiCloud Connect  

246
Cloud phone system & contact center software & services
ShoreTel integrates a cloud-based business phone system with a hosted contact center to offer ACD, call recording, queueing, and dashboards & reports. Read more about MiCloud Connect
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Cloud phone system & contact center software & services
ShoreTel integrates a cloud-based business phone system with a hosted contact center to offer ACD, call recording, queueing, and dashboards & reports. Read more about MiCloud Connect
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CallTools  

81
All-in-one predictive dialer & inbound call center solution
CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill based routing, & more. Read more about CallTools
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All-in-one predictive dialer & inbound call center solution
CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill based routing, & more. Read more about CallTools
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Toky  

97
85 pts
Virtual phone system for business sales and customer support
Start your businesses call center easily with inbound and outbound calls, CRM integrations, virtual phone numbers, SMS and more. Read more about Toky
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Toky

85 pts
Virtual phone system for business sales and customer support
Start your businesses call center easily with inbound and outbound calls, CRM integrations, virtual phone numbers, SMS and more. Read more about Toky
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8x8 Virtual Office  

190
Voice, video, chat, contact center. In the cloud.
8x8's multi-channel cloud contact center capabilities include IVR, routing, queueing, supervisor tools, CTI, call recording, workforce optimization, chat & more. Read more about 8x8 Virtual Office
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Voice, video, chat, contact center. In the cloud.
8x8's multi-channel cloud contact center capabilities include IVR, routing, queueing, supervisor tools, CTI, call recording, workforce optimization, chat & more. Read more about 8x8 Virtual Office
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Bria  

82
VoIP communication and collaboration management solution
Bria is a cloud-based and on-premise VoIP solution that helps businesses manage communication & collaboration via messaging, file sharing, video conferencing & more. The white-label capabilities help organizations design a personalized softphone using custom logos, themes, colors, and configuration. Read more about Bria
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VoIP communication and collaboration management solution
Bria is a cloud-based and on-premise VoIP solution that helps businesses manage communication & collaboration via messaging, file sharing, video conferencing & more. The white-label capabilities help organizations design a personalized softphone using custom logos, themes, colors, and configuration. Read more about Bria
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VCC Live  

26
All-in-one Cloud Contact Center Software
Cloud-based call center software with management and operator features incorporated as well as data security and analytical report. Read more about VCC Live
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All-in-one Cloud Contact Center Software
Cloud-based call center software with management and operator features incorporated as well as data security and analytical report. Read more about VCC Live
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Aspect Quality Management  

15
Call quality monitoring & management for call centers
Evaluate customer interaction quality as assessed by all parties including supervisor, agent, and customer. Ideal for 150+ agents. Read more about Aspect Quality Management
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Call quality monitoring & management for call centers
Evaluate customer interaction quality as assessed by all parties including supervisor, agent, and customer. Ideal for 150+ agents. Read more about Aspect Quality Management
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Helpshift  

26
Digital customer service platform and ticketing system
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost. Read more about Helpshift
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Digital customer service platform and ticketing system
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost. Read more about Helpshift
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XenCall  

16
Predictive dialer and CRM for call centers.
Xencall is a predictive dialer software for contact centers, with a CRM, call distribution, blended inbound/outbound and a live floor map of your sales team. Read more about XenCall
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Predictive dialer and CRM for call centers.
Xencall is a predictive dialer software for contact centers, with a CRM, call distribution, blended inbound/outbound and a live floor map of your sales team. Read more about XenCall
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Ringio  

6
Intelligent sales call handling with native CRM integration
Ringio promises improved caller productivity with logging, lead generation, call routing and reporting features crucial to improving sales and customer support. Read more about Ringio
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Intelligent sales call handling with native CRM integration
Ringio promises improved caller productivity with logging, lead generation, call routing and reporting features crucial to improving sales and customer support. Read more about Ringio
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OTO  

1
Speech analytics API for sentiment analysis
OTO allows call centers 100% visibility of what is said during customer calls within 20 hours of development time. Read more about OTO
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Speech analytics API for sentiment analysis
OTO allows call centers 100% visibility of what is said during customer calls within 20 hours of development time. Read more about OTO
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Connect TCM  

0
Telemarketing Campaign Management SaaS for telesales teams
Connect TCM is a web-based Telemarketing Campaign Management suite offering a questionnaire-based campaign structure, calling lists & various reporting options. Read more about Connect TCM
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Telemarketing Campaign Management SaaS for telesales teams
Connect TCM is a web-based Telemarketing Campaign Management suite offering a questionnaire-based campaign structure, calling lists & various reporting options. Read more about Connect TCM
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Contact Cubed  

0
AI-enabled call transcription and speech analytics software
Contact Cubed helps businesses analyze calls to optimize conversions, natural language processing (NLP), and other operations across departments. The AI-enabled platform automatically identifies and removes sensitive customer information across raw and transcribed audio files. Read more about Contact Cubed
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AI-enabled call transcription and speech analytics software
Contact Cubed helps businesses analyze calls to optimize conversions, natural language processing (NLP), and other operations across departments. The AI-enabled platform automatically identifies and removes sensitive customer information across raw and transcribed audio files. Read more about Contact Cubed
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