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Top Rated Call Center Software with Mid size business - Page 13

Last updated: October 2026

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383 software options

HyperDial logo
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IP Contact Center (IPCC) logo
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Read more about IP Contact Center (IPCC)

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TrackMyLeads logo
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Web-based lead management solution for SMBs

Track My Leads is an online call tracking & intake management solution for call centers to track leads, manage appointments, measure conversion analytics & more

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Fastcall logo
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Salesforce CTI: Native Phone Dialer + SMS

FOR SALESFORCE TEAMS: Fastcall CTI is a native app built for and dedicated to Salesforce. Powered by Twilio, Fastcall increases productivity & improves customer service with advanced features such as Call Routing, IVR, Call Recording, Omni-Channel, SMS & MMS. High-Velocity Sales and Call Insights.

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XSELL logo
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Discoveriez logo
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Japanese digital transformation platform

Discoveriez is a Japanese DX (Digital Transformation) support service that visualizes and streamlines customer-facing operations, and utilizes information collected from customers to improve products and operational flows, manage risks and optimize processes.

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NovelVox Unified Agent Desktop logo
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Integrated Contact Center Desktop for Specific Business Need

NovelVox Agent Accelerator readily integrates with Genesys, Cisco, Avaya, Five9, Dialpad, Webex, Zoom, Nice, and Amazon Connect contact centers.

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Gridbees logo
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The 100% customizable, API-first headless ecommerce platform

Because Gridbees is much more than a software solution, entrust us with your most complex e-commerce projects for a tailor-made solution !

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EHVA logo
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Conversational AI for inbound and outbound calls

EHVA is a conversational phone AI platform managing inbound and outbound calls across industries like hospitality, healthcare, insurance, and customer service. It integrates with systems such as CRMs, property management systems, and electronic health records to exchange real-time data. Operating on proprietary infrastructure, EHVA offers features like appointment reminders, lead qualification, order processing, and eligibility verification.

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Telavox logo
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CCIP logo
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Enterprise Contact Center Integration Middleware

NovelVox CCIP connects CCaaS platforms with backend CRM, EHR, and core banking systems to streamline real-time agent workflows and self-service processes.

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ilogixx logo
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VICIdial Integration with CRM logo
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Connect VICIdial with Your CRM

Seamless VICIdial Integration with CRM that helps contact centers sync leads, customer records, call details, dispositions, and campaign data for smoother workflows without switching between multiple systems

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Operata logo
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Real-time performance monitoring for cloud contact centers

Designed for IT operations, contact center operations, and contact center agents, Operata is a customer experience platform that works with Amazon Connect, Genesys Cloud CX, NICE CXone, Salesforce Service Cloud Voice, ServiceNow Voice, Zendesk Voice, and many more. Users can ingest third-party data and insights into any system, enhancing the CX and improving key metrics from call abandonment to sentiment and service availability.

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novofon.ai logo
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AI-powered phone agent

novofon.ai is an AI-powered phone agent that automatically handles incoming business calls, answers customer questions, routes calls, and books appointments. The software integrates with existing CRMs and calendars, requires no coding to set up, and operates securely on GDPR-compliant German servers

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2600Hz logo
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Personalized Agent Intelligent Routing (PAIR) logo
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AI-enabled automated call routing software

PAIR Conversations is an automated call routing solution that uses emotion AI and voice data to match customers with the best-suited agents for specific calls. The system leverages behavioral signal processing and NLP algorithms to create optimal customer-agent pairings based on natural human affinity and rapport. This technology helps organizations improve call outcomes, reduce handling time, and enhance customer satisfaction across sales, support, and collection interactions.

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Voice Solution logo
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We simplify enterprise communication platform

Voice Solution is a cloud-based telephony solution that helps improve enterprises' communication systems to connect with customers at scale via a multi-channel platform.

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Modeer 360 logo
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Video Call Center logo
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Your own branded, video call center in a matter of weeks

Modernize your customer service by increasing customer engagement, enhancing customer service and strengthening loyalty. Video-based customer service can replicate the experience of a personal customer support, but at the same time increase its efficiency for both, your clients and your company.

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Enterprise Accelerator logo
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Data analysis platform to monitor customer interactions

Enterprise Accelerator is a data analysis solution designed to help businesses utilize call recordings, transcripts support emails, chat conversations, and social media mentions to interpret voice interactions across multiple departments including call centers, marketing, customer experience, and sales. Administrators can monitor call outcomes, agents' adherence to scripts, and assess performance based on KPIs.

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ID Cloud logo
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ID CLOUD, A premium cloud contact center solution.

ID Cloud is an AI-powered contact center software platform unifying voice, email, chat, social media & video into one single interface.

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Grypp logo
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Customer engagement solution for contact centers

Grypp helps contact centers get closer to customers by providing a shared, engaging experience through immersive technology. Grypp's Digital Experience Platform (DXP) adds live synchronous interactions to existing voice, chat and messaging channels to elevate the contact center experience.

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CommBox logo
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Cloud-based contact center and customer service solution

CommBox is a cloud-based contact center solution that helps enterprises streamline communication with customers across multiple channels. The platform comes with a centralized inbox, which enables users to receive customer queries and automatically assign service agents to clients.

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TelebuHub logo
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