App comparison

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Call Center Software for Mid Size Business

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Qualtrics CustomerXM logo

Qualtrics CustomerXM

4.7
(239)

Customer experience management (CXM) platform

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Qualtrics CustomerXM is available for Mid Size Business and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep).

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ChaseData CCaaS logo

ChaseData CCaaS

4.8
(140)

Cloud-based call center solution for SMBs

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ChaseData CCaaS is available for Mid Size Business and offers the following support options: Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support.

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Genesys Cloud CX logo

Genesys Cloud CX

4.3
(156)

Software for faster, smarter, personal experiences

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Genesys Cloud CX is available for Mid Size Business and offers the following support options: FAQs/Forum, 24/7 (Live rep), Knowledge Base, Phone Support, Email/Help Desk, Chat.

Read more about Genesys Cloud CX

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Twilio logo

Twilio

4.6
(333)

Voice and messaging for your web and mobile applications

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Twilio is available for Mid Size Business and offers the following support options: Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support, 24/7 (Live rep).

Read more about Twilio

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Five9 logo

Five9

4.2
(429)

Cloud contact and call center software

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Five9 is available for Mid Size Business and offers the following support options: Phone Support, Email/Help Desk, Chat, 24/7 (Live rep), Knowledge Base.

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InGenius logo

InGenius

4.9
(7)

Computer telephony integration to fuel efficiency

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InGenius is available for Mid Size Business and offers the following support options: 24/7 (Live rep), Phone Support, FAQs/Forum, Email/Help Desk, Chat, Knowledge Base.

Read more about InGenius

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NICE CXone logo

NICE CXone

4.2
(525)

Cloud Contact Center Software

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NICE CXone is available for Mid Size Business and offers the following support options: Phone Support, Chat, Knowledge Base, 24/7 (Live rep).

Read more about NICE CXone

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Salesforce Service Cloud logo

Salesforce Service Cloud

4.4
(609)

Customer Service & Field Service Management Solutions

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Salesforce Service Cloud is available for Mid Size Business and offers the following support options: Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep).

Read more about Salesforce Service Cloud

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Convoso logo

Convoso

4.6
(58)

Dial Smarter, Not Harder

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Convoso is available for Mid Size Business and offers the following support options: Chat, Email/Help Desk, Phone Support, 24/7 (Live rep), FAQs/Forum, Knowledge Base.

Read more about Convoso

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RingCentral Contact Center logo

RingCentral Contact Center

4.3
(171)

The Collaborative Contact Center solution from the industry

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RingCentral Contact Center is available for Mid Size Business and offers the following support options: Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support, 24/7 (Live rep).

Read more about RingCentral Contact Center

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Alvaria CX Suite logo

Alvaria CX Suite

4.0
(21)

Turn your customer experience into a competitive advantage.

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Alvaria CX Suite is available for Mid Size Business and offers the following support options: 24/7 (Live rep), Phone Support.

Read more about Alvaria CX Suite

Users also considered
Nextiva Call Center logo

Nextiva Call Center

4.3
(64)

VoIP Call Center solution.

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Nextiva Call Center is available for Mid Size Business and offers the following support options: Phone Support, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep).

Read more about Nextiva Call Center

Users also considered
Aircall logo

Aircall

4.3
(323)

Phone system for support and sales teams

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Aircall is available for Mid Size Business and offers the following support options: FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support.

Read more about Aircall

Users also considered
Dialfire logo

Dialfire

4.8
(16)

Cloud-based outbound call center software

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Dialfire is available for Mid Size Business and offers the following support options: Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base.

Read more about Dialfire

Users also considered
PhoneBurner logo

PhoneBurner

4.8
(162)

Power dialer & outbound sales acceleration software for SMBs

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PhoneBurner is available for Mid Size Business and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum.

Read more about PhoneBurner

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ReadyMode logo

ReadyMode

3.9
(18)

Predictive dialer and CRM for call centers.

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ReadyMode is available for Mid Size Business and offers the following support options: Knowledge Base, Chat, Email/Help Desk, Phone Support.

Read more about ReadyMode

Users also considered
GoTo Connect logo

GoTo Connect

4.5
(629)

The first-ever truly unified voice and video solution.

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GoTo Connect is available for Mid Size Business and offers the following support options: Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum, 24/7 (Live rep).

Read more about GoTo Connect

Users also considered
CallTrackingMetrics logo

CallTrackingMetrics

4.6
(98)

The Only All-in-One Call Tracking & Contact Center Solution

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CallTrackingMetrics is available for Mid Size Business and offers the following support options: FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support.

Read more about CallTrackingMetrics

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Zoho Voice logo

Zoho Voice

5.0
(1)

Cloud-based business phone for SMB sales and support teams

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Zoho Voice is available for Mid Size Business and offers the following support options: Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat, 24/7 (Live rep).

Read more about Zoho Voice

Users also considered
Dialpad logo

Dialpad

4.4
(475)

Cloud communications system for enterprises

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Dialpad is available for Mid Size Business and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum.

Read more about Dialpad

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JustCall logo

JustCall

4.1
(103)

A cloud-based phone system for remote sales and support team

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JustCall is available for Mid Size Business and offers the following support options: 24/7 (Live rep), Chat, Knowledge Base, Email/Help Desk, FAQs/Forum.

Read more about JustCall

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Omnis logo

Omnis

(0)

Contact center solution for customer engagement

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Omnis is available for Mid Size Business and offers the following support options: Email/Help Desk, Knowledge Base, Phone Support.

Read more about Omnis

Users also considered
Bitrix24 logo

Bitrix24

4.1
(573)

100% free CRM, collaboration, and communication tool suite

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Bitrix24 is available for Mid Size Business and offers the following support options: FAQs/Forum, Email/Help Desk, Knowledge Base, Chat, 24/7 (Live rep).

Read more about Bitrix24

Users also considered
LiveAgent logo

LiveAgent

4.7
(1.2K)

Great customer service starts with better help desk software

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LiveAgent is available for Mid Size Business and offers the following support options: Phone Support, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Knowledge Base.

Read more about LiveAgent

Users also considered
Gridbees logo

Gridbees

(0)

The 100% customizable, API-first headless ecommerce platform

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Gridbees is available for Mid Size Business and offers the following support options: 24/7 (Live rep), Phone Support, Chat, Email/Help Desk.

Read more about Gridbees

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