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Complaint Management Software with Search/Filter (2026)

Last updated: April 2026

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63 software options

QT9 QMS logo

QT9 QMS

Fully Validated QMS for Compliance and Quality Automation

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Easily keep track of customer feedback records and customer complaints with the QT9 QMS. Connect your locations, departments and people with the QT9 QMS. Quickly get a sense of customer complaints. Use tasks to involve the right people and link to CAPA or Risk management tasks.

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Freshdesk logo

Freshdesk

Online helpdesk system and customer service software

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Freshdesk is a cloud-based complaint management software that helps businesses resolve complaints across email, web, phone, chat, and social media.

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Zoho Desk logo

Zoho Desk

Customer service software for businesses of all sizes

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Use Zoho Desk to automate compliant management by setting service levels, creating escalation rules & workflows, setting up notifications and more. This brings email, social media, live chat, phone calls, and web forms together. Our free plan gives you 3 users free to head start your operations.

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Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

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Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

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Freshservice logo

Freshservice

A complete IT service management (ITSM) tool for business

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Freshservice is a multi-channel solution to resolve issues raised by users with powerful automation capabilities to categorize, prioritize and assign issues

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HelpDesk logo

HelpDesk

Ticketing software for effortless customer support

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HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction.

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Avochato logo

Avochato

SMS texting and live chat for sales, support & ops teams

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Avochato is an SMS/text messaging and live chat solution for marketing, sales & support teams, which allows users to send, receive, and collaborate on messages from customers

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Intouch Insight CX Platform logo

Intouch Insight CX Platform

Get a 360 view of your customer experiences.

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LiaCX Action Campaign technology includes built-in task automation, so you can assign, track & verify completion of tasks, ensuring complaints are resolved

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VobeSoft logo

VobeSoft

No-code Business Software

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VobeSoft is a business software solution that configures a cloud database into business solutions without coding. Companies can use a pre-defined template or build custom enterprise applications.

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Matrix Requirements logo

Matrix Requirements

Spend your time building Medical Devices, not on paperwork!

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Matrix Requirements is a Quality, Requirements, Application Lifecycle, Risk & Test Management Systems for Medical Devices, plus an ISO13485 and ISO2700 certified company.
Matrix Requirement ensures certification success through consistent and compliant documentation.

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Missive logo

Missive

Collaborative inbox for teams

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Missive is a team inbox and chat tool that helps teams to collaborate across email, SMS, WhatsApp, Twitter, and other communication channels. The inbox provides a business-first collaborative experience.

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servis.ai logo

servis.ai

Powerful, easy-to-use BOMP your whole team will love.

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FreeAgent is a fully-featured Customer Service platform that effectively enables your team to resolve issues and reduce the need for future inquiries.

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binds.co logo

binds.co

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White-labeled survey tool to measure customer satisfaction

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binds.co is a tool that helps businesses collect and measure customers' satisfaction rates and experiences in real-time using customizable online surveys shared across multiple channels, such as text messages, emails, widgets, and service kiosks.

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SimpleWorks logo

SimpleWorks

Cloud-based all-in-one marketing platform

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Complaint management in SimpleCRM streamlines issue resolution through automated ticketing, escalation workflows, and real-time tracking, ensuring efficient handling, improved customer satisfaction, and compliance with service level agreements (SLAs)

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Qualityze Suite logo

Qualityze Suite

Intelligent Quality, Powered by AI

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Qualityze Complaint Management Software helps organizations capture, track, and resolve customer complaints efficiently. Automate investigations, link complaints to CAPA and nonconformance, maintain full traceability, and ensure regulatory compliance while improving customer satisfaction.

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Emojot logo

Emojot

All-in-one platform for customer-centric transformation

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Upgrade complaints handling with seamless ticket management, intelligent prioritization, and automatic assignment and escalations.

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IntellaQuest logo

IntellaQuest

Business process automation platform

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IntellaQuest is a cloud-based platform that enables users to manage complex business operations and plant business processes in one place. It includes a robust document management system to ensure compliance with industry standards.

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XM for Customer Experience logo

XM for Customer Experience

Customer experience management (CXM) platform

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Understand customers, boost productivity, and reduce costs with the world's most advanced, AI-driven platform for complaint management.

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Apptivo logo

Apptivo

CRM solution for managing customer accounts

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Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact information, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as contacts or opportunities.

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meddevo logo

meddevo

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Automate your Technical Documentation

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meddevo is a cloud-based quality management solution that helps healthcare organizations automate, streamline, and simplify their technical documentation and compliance processes.

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Polonious logo

Polonious

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Cloud-based case management solution for investigation teams

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Polonious is a cloud-based case management solution that helps investigation teams with status, priority, resources, timelines and budget. The platform comes with features such as automated functions, process management, analytics, accounting, and more.

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Akio.CX logo

Akio.CX

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Multi-channel customer relations management platform

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Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams.

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Efficy CRM logo

Efficy CRM

Pay-less for more. Europe's most flexible CRM

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Known as Europe’s most flexible CRM, Efficy offers a completly customisable Customer Relationship Management solution. With us, you'll centralize your customer data, empower your employees, and grow your business.

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TOPdesk logo

TOPdesk

The service management platform that makes service happen

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TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house experts are here to help.

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A1 Tracker logo

A1 Tracker

Enterprise risk management software

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A1 Tracker is a risk management platform designed to help businesses of all sizes manage & mitigate risks across contracts, migrations, insurance, assets & claims. A1 Tracker enables users to track, report & manage trends, reducing risks on claims for insurance premiums, product liabilities, & more.

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