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Customer Service
Page 6

Customer Service Software with Inbox Management (2026) - Page 6

Last updated: March 2026

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Features

Real-Time Notifications(111)

Email Management(127)

Support Ticket Management(125)

Task Management(59)

Customer Database(108)

Inbox Management

Integrated with

Shopify(52)

Microsoft Outlook(22)

Google Workspace(13)

WooCommerce(24)

Microsoft 365(17)

Pricing model

Free(35)

Open Source(2)

Free Trial(101)

One Time License(1)

Subscription(129)

Devices supported

Mac(68)

iPad(65)

Android(75)

Linux(53)

Web-based(142)

iPhone(74)

Windows(76)

Organization types

Small Business(135)

Non Profit(80)

Large Enterprises(125)

Public Administrations(66)

Freelancers(55)

Mid Size Business(131)

User rating

All Reviews

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143 software options

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Sponsored

ServiceWRK

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based solution for field service operations.

ServiceWRK is a cloud-based solution that helps streamline field service management via service tickets. The platform helps optimize the ticket creation and assignment process, from logging customer queries as tickets to assigning them to field engineers based on availability or expertise. Additionally, it also provides an OTP-based satisfactory acceptance from customers to ensure that tickets are resolved and closed.

Read more about ServiceWRK

Users also considered

ChatLingual

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Multilingual customer support software

ChatLingual is a multilingual contact centre solution that supports customer interactions in multiple languages in real-time across chat, email, SMS, and social channels.

Read more about ChatLingual

Users also considered

Corenio

3.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

"Corenio: Streamlining SME Operations Effortlessly"

Elevate your SME with Corenio: A comprehensive suite for seamless order, inventory, and shipping management. Optimize operations, boost efficiency, and drive growth. Discover the power of integration and scalability. Transform your business with Corenio today!

Read more about Corenio

Users also considered

OMQ

(0)

Customizable, AI-powered customer service

OMQ is a suite of cloud-based, artificial intelligence (AI) powered customer service solutions which offer businesses the tools to create custom knowledge bases and dynamic FAQs to encourage customer self service. The platform also automates processes such as ticketing and message response

Read more about OMQ

Users also considered

CINNOX

(0)

Humanising connections for better business

CINNOX is a total experience platform to elevate customer and staff experiences with innovative omnichannel engagement and actionable insights.

Read more about CINNOX

Users also considered

Kreechat

(0)

Unified inbox for messaging app customer support

Kreechat connects your business to the platforms your customers actually use: WhatsApp, Telegram, Messenger, Viber.
With Kreechat, all messages land in a single, unified inbox, making it easy for your customer support team to manage communication efficiently and never miss an inquiry.

Read more about Kreechat

Users also considered

etrack1

(0)

For customer centres with passionate customer service manage

etrack1 owns the entire value chain from technology to implementation, hosting and support.

This means that our customers have one point of contact. If something doesn't work or if there’s a need for support or consultancy, there will always only be one sole responsible for everything.

Read more about etrack1

Users also considered

Kundo

(0)

Customer service management system

Kundo is a customer service management system that helps businesses create an optimal service mix between assisted and self-service to meet personalized customer service requirements. With centralized case management, an accessible knowledge platform and AI-driven self-service, users can deliver support across multiple communication channels, such as email, live chat, and more.

Read more about Kundo

Users also considered

Cobbai

(0)

AI agents for customer service

Cobbai delivers conversational AI agents that automate support, improve customer satisfaction, and enhance service experiences.

Read more about Cobbai

Users also considered

SparrowDesk

(0)

AI driven helpdesk for customer support

SparrowDesk is an AI-first helpdesk software designed for modern customer support teams. The platform features AI agents that automatically resolve customer queries, an omnichannel inbox for centralized conversation management, and an AI copilot that assists agents with instant summaries and reply suggestions.

Read more about SparrowDesk

Users also considered

HelpMate

(0)

Customer support platform for growing businesses

Customer service tool that helps businesses organize incoming messages in a team inbox, manage a knowledge base, and track support tickets on a unified platform.

Read more about HelpMate

Users also considered

Lokulus

(0)

Your AI workflow automation partner

Lokulus' AI-driven workflow automation platform delivers cost effective and personalised customer experiences. The workflows intelligently manage, prioritise and respond to endless customer queries. If it can’t be resolved through automation, it will escalate to the right person.

Read more about Lokulus

Users also considered

Saysimple

(0)

Dynamic Customer Engagement Platform

We streamline, automate and track inbound and outbound communication efforts between organizations and their customers.

Read more about Saysimple

Users also considered

DeskOne

(0)

Customer Service Solution

DeskOne is a practical and intuitive customer service software with more than 30 performance indicators for any support operation.

Read more about DeskOne

Users also considered

Buzzmonitor

(0)

AI-powered all-in-one solution for social media & CX!

Buzzmonitor is an all-in-one platform for brands to optimize their digital presence with AI-driven insights. It combines social media monitoring, multichannel customer service, analytics with real-time reports, dashboards, post scheduling, and advanced data analysis.

Read more about Buzzmonitor

Users also considered

Mobile Service Cloud

(0)

Mobile Service Cloud, for frictionless service experiences

Provide outstanding online customer service experiences with Mobile Service Cloud. Work together efficiently in one Agent Inbox and engage with your customers via all channels. Boost efficiency, increase productivity, and improve your online customer service with this easy-to-use software solution.

Read more about Mobile Service Cloud

Users also considered

Optiwe

(0)

AI-Powered messaging platform for sales teams

AI-Powered messaging platform for streamlining sales and automating customer service in any channel.

Read more about Optiwe

Users also considered

ThinkOwl

(0)

A complete AI solution for all your customer support needs.

Artificial Intelligence + Helpdesk Software = Better Relationships. ThinkOwl is an artificial intelligence based, helpdesk software that combines human and machine learning. ThinkOwl leverages your human resources to the max through intelligent automation.

Read more about ThinkOwl

Users also considered

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