App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

Help Desk
Page 3

Help Desk Software with Automated Responses (2026) - Page 3

Last updated: April 2026

Get free expert advice+1 (888) 216-6745

Call now for a one-to-one consultation in under 15 mins.

All apps

Leaders

1 filter applied

Features

Support Ticket Management(52)

Reporting/Analytics(59)

Real-Time Notifications(46)

Email Management(49)

Alerts/Escalation(55)

Automated Responses

Integrated with

Microsoft Teams(21)

Microsoft 365(13)

Google Workspace(6)

Microsoft Outlook(10)

3CX(4)

Pricing model

Free(21)

Open Source(5)

Free Trial(52)

One Time License(1)

Subscription(61)

Devices supported

Mac(28)

iPad(29)

Android(30)

Linux(28)

Web-based(64)

iPhone(33)

Windows(34)

Organization types

Small Business(62)

Non Profit(44)

Large Enterprises(60)

Public Administrations(37)

Freelancers(25)

Mid Size Business(59)

User rating

All Reviews

& up

(57)

& up

(58)

& up

(58)

64 software options

Sort by

Request Tracker

4.3

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

The system you need to track the tasks you can't forget.

learn more

Request Tracker is an open-source, web-based ticketing system used for issue tracking, helpdesk support, and project management. RT offers managed hosting plans and product support for on-premise deployments.

ServiceTonic

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ServiceTonic targets small and medium size enterprises

learn more

ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

CX Genie

4.0

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based and AI-enabled chatbot software

learn more

CX Genie, the AI-powered customer support platform is designed to manage, automate, streamline, and elevate customer service operations.

CX Genie's Help Desk solution is designed to streamline your support operations, enabling you to provide exceptional service while efficiently managing your supp

OASYS^

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Embrace Your Business Transformation & Automation

learn more

OASYS^ is a cloud-based service management platform that unifies business operations by integrating multiple departments. It helps log, track, and resolve issues, automate workflows, manage SLAs, and provide real-time insights for better productivity and service delivery.

Deskhero

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer support software

learn more

Deskhero is a versatile helpdesk software solution that leverages artificial intelligence to boost efficiency and accuracy in customer support. The platform offers several key features to streamline the support process. At the core of Deskhero is an intelligent ticketing system that can automatically craft responses to common customer inquiries by analyzing past tickets, website content, and other relevant data sources.

BizMagnets

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

BizMagnets is a ChatOps platform built on WhatsApp.

learn more

BizMagnets is a ChatOps platform built on WhatsApp. It turns messy chats into trackable tickets, bookings, and workflows — so your support, service, and operations teams never miss a follow-up. Designed for mid-market businesses running ops on WhatsApp, BizMagnets brings clarity, speed, and control.

BoldDesk

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer Service Software, Help Desk Software.

learn more

BoldDesk is premium customer service software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfaction.

Helpdesk 365

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

SharePoint IT Ticketing System for Microsoft 365

learn more

Cloud-based helpdesk solution for Microsoft Teams, Outlook, and SharePoint, letting users create, track, and manage tickets in Microsoft 365.

CommBox

(0)

Cloud-based contact center and customer service solution

learn more

CommBox is a cloud-based contact center solution that helps enterprises streamline communication with customers across multiple channels. The platform comes with a centralized inbox, which enables users to receive customer queries and automatically assign service agents to clients.

Resolve

(0)

Never Touch Another Ticket

learn more

Resolve’s Agentic Resolution Fabric is an AI-powered automation platform that unifies knowledge, automation, orchestration, and intelligent assistance to deliver autonomous IT operations.

SympoQ

(0)

SaaS help desk software for agile teams and startups

learn more

SympoQ is SaaS help desk software with AI-driven support ticketing system, a knowledge base, and live chat features agile teams and startups use to provide automated customer support.

ReplyDesk

(0)

Cloud-based help desk software

learn more

ReplyDesk is a comprehensive ecommerce helpdesk platform designed to simplify customer service for online sellers by bringing support tickets from all their communication channels together into one inbox.

HelpLane

(0)

AI powered unified customer support platform

learn more

HelpLane is an AI-powered customer support platform that centralizes communication across multiple channels including email, WhatsApp, SMS, Facebook Messenger, and web chat into a unified inbox. The software features workflow automation capabilities that allow teams to create rules for conversation assignment and follow-ups without coding, while its AI assistant generates context-aware reply suggestions to handle routine customer queries.

EasyDesk

(0)

Cloud-based customer support software

learn more

EasyDesk is a customer support software that centralizes emails, tickets, and chat communications into one unified help desk platform.