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BoldDesk Logo

Autonomous AI Support

Table of Contents

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BoldDesk - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: November 2026

BoldDesk overview

What is BoldDesk?

BoldDesk is a powerful autonomous AI customer support platform that combines AI Agents, AI Copilot, and omnichannel customer service in one solution. AI Agents can resolve customer requests end-to-end, automate workflows, take actions across connected systems, and support customers across chat, email, tickets, WhatsApp, social media, and more.

Starting price

99flat rate /
per month

Alternatives

with better value for money

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BoldDesk’s user interface

Ease of use rating:

BoldDesk reviews

Overall rating

5.0

/5

1

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10
Rating distribution

5

4

3

2

1

1

0

0

0

0

BoldDesk's key features

Most critical features, based on insights from BoldDesk users:

Real-Time notifications
Access controls/permissions

All BoldDesk features

Features rating:

Access controls/permissions
Activity dashboard
Activity tracking
AI copilot
AI summarization
Alerts/Escalation
Alerts/Notifications
API
Automated responses
Automated routing
Autoresponders
Canned responses
Catalog management
Chatbot
Chat/Messaging
Collaboration tools
Commenting/Notes
Configurable workflow
Contact management
Content library
CRM
Customer database
Customer portal
Customizable branding
Customizable fields
Customizable forms
Customizable reports
Customizable templates
Dashboard
Data import/export
Email alerts
Email management
Email templates
Feedback management
Full text search
Generative ai
Help desk management
Inbox management
Incident management
Interaction tracking
Key performance indicators
Knowledge base management
Knowledge management
Language detection
Live chat
Macros/Templated responses
Mobile access
Mobile alerts
Mobile app
Mobile interface
Multi-Channel communication
Multi-Language
Multiple data sources
Offline form
Performance metrics
Personalization
Pre-built templates
Prioritization
Problem management
Real-Time analytics
Real-Time chat
Real-time consumer-facing chat
Real-Time notifications
Reporting/Analytics
Reporting & statistics
Rich text editor
Search
Search/Filter
Secure data storage
Self service portal
SEO management
Service level agreement (sla) management
Single sign on
Social media integration
SSL security
Support ticket management
Support ticket tracking
Surveys & feedback
Tagging
Task automation
Task management
Templates
Text editing
Third-Party integrations
Ticket management
Transcripts/Chat history
Transfers/Routing
User management
Website integration
Widgets
Workflow automation
Workflow management
WYSIWYG editor

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BoldDesk pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Scale AI

99

Per month

Features included:

  • Unlimited human agents
  • 500 AI credits a month
  • Email AI agent and ticketing
  • Knowledge base and workflow automation
  • Unlimited tickets
  • Custom fields, views, status

Momentum AI

499

Per month

Features included:

  • Unlimited human agents
  • 1,000 AI credits a month
  • Email AI agent and ticketing
  • Knowledge base and workflow automation
  • Unlimited tickets
  • Multilingual Helpdesk
  • Custom fields, views, status
  • AI agents on chat, WhatsApp, social and SMS
  • Live chat, SLAs, CSAT, SSO
  • Multibrand with custom SSL certificate
  • Ticket Macros
  • AI Agent performance dashboard
  • Mobile SDK for Helpdesk

Enterprise AI

999

Per month

Features included:

  • Unlimited human agents
  • 2,500 AI credits a month
  • Email AI agent and ticketing
  • Knowledge base and workflow automation
  • Unlimited tickets
  • Multilingual Helpdesk
  • Custom fields, views, status
  • AI agents on chat, WhatsApp, social and SMS
  • Live chat, SLAs, CSAT and SSO
  • Multi-brand help desk (10 brands)
  • HIPAA, SOC 2 Type 2 and a dedicated CSM
  • Ticket Macros & Ticket approvals
  • Agent shifts
  • Skill based assignment
  • Custom dashboards and scheduled reports
  • Task Management
  • AI Agent performance dashboard
  • Customer Management
  • Mobile SDK for Helpdesk and Chat

BoldDesk® for Startups

0.00

/user

Features included:

  • Qualifying startups get free use of BoldDesk® for a period of 12 months
  • 10 Agents at no charge
  • World-class support included - Help getting started + Questions answered along the way
  • Free data migration
  • Rapid onboarding process
  • Clear qualifying criteria - See https://www.bolddesk.com/startups to review the terms and apply!
  • Created by Syncfusion®, a company that is itself 100% bootstrapped and fast-growing. While BoldDesk® is enterprise-ready, we still prioritize startups and SMBs.

BoldDesk® for Non Profits

0.00

/user

Features included:

  • 10 free agents
  • 100+ features
  • 10+ Support Channels: Email, Live Chat, SMS, Facebook, Instagram, WhatsApp, Web Forms, Web Widgets, Microsoft Teams, Slack
  • Free expert migration service
  • All features included in one simple plan

User opinions about BoldDesk price and value

Value for money rating:

BoldDesk integrations (22)

Integrations rated by users

We looked at 1 user reviews to identify which products are mentioned as BoldDesk integrations and how users feel about them.

Integration rating: 5.0 (1)

BoldDesk support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Chat

Training options

Documentation
Videos
Webinars
Live Online

BoldDesk FAQs

Q. Who are the typical users of BoldDesk?

BoldDesk has the following typical customers:
Small Business, Mid-size Business, Large Enterprises, Freelancers

These products have better value for money


Q. What level of support does BoldDesk offer?

BoldDesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

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