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BoldDesk

(0)

Customer Service Software, Help Desk Software.

Table of Contents

Is this product right for your business?

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BoldDesk - 2025 Pricing, Features, Reviews & Alternatives

Q: Q. What type of pricing plans does BoldDesk offer?

BoldDesk has the following pricing plans: Starting from : $0.00 Pricing model : Free, Subscription Free Trial : Available | (No Credit Card required)

What is BoldDesk?

BoldDesk is premium customer service software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfaction.

Starting from

/user

Per month

Alternatives with better value for money

BoldDesk's features

Access Controls/Permissions

(0)

Activity Dashboard

(0)

Alerts/Escalation

(0)

API

(0)

Automated Routing

(0)

Customer Database

(0)

Customizable Branding

(0)

Customizable Fields

(0)

Data Import/Export

(0)

Email Templates

(0)

Knowledge Base Management

(0)

Macros/Templated Responses

(0)

Mobile App

(0)

Performance Metrics

(0)

Prioritization

(0)

Reporting/Analytics

(0)

Self Service Portal

(0)

Service Level Agreement (SLA) Management

(0)

Surveys & Feedback

(0)

Third-Party Integrations

(0)

Workflow Management

(0)

BoldDesk alternatives

BoldDesk

(0)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

SysAid

4.5

(484)

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Starting from

No pricing info

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.5

Customer Support

4.5

BOSSDesk

4.7

(126)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.7

Customer Support

4.8

HubSpot Service Hub

4.4

(174)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.1

Value for Money

4.3

Customer Support

4.6

BoldDesk pricing

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

BoldDesk® for Startups

0.00

Features included:

Qualifying startups get free use of BoldDesk® for a period of 12 months
10 Agents at no charge
All the features of the BoldDesk® "Momentum" plan
World-class support included - Help getting started + Questions answered along the way
Free data migration
Rapid onboarding process
Clear qualifying criteria - See https://www.bolddesk.com/startups to review the terms and apply!
Created by Syncfusion®, a company that is itself 100% bootstrapped and fast-growing. While BoldDesk® is enterprise-ready, we still prioritize startups and SMBs.

BoldDesk® for Non Profits

0.00

Features included:

Unlimited Tickets
Unlimited Knowledge Base Articles
Unlimited End Users
Automated Workflows
Customization Options
10 free agents in Momentum plan
100+ features
10+ Support Channels: Email, Live Chat, SMS, Facebook, Instagram, WhatsApp, Web Forms, Web Widgets, Microsoft Teams, Slack

Scale (Agent-based plan)

/user

Per month

Features included:

Email ticketing
Knowledge base
Workflow automation
Canned responses
Custom fields
Custom views
Custom domain
Custom email templates
Custom ticket status
Web widgets and web forms

Momentum (Agent-based plan)

/user

Per month

Features included:

All features included in the Scale package, plus:
Live chat
WhatsApp & Facebook
Instagram & SMS
Ticket auto assignment
Ticket templates
Macros
CSAT surveys
Agent signature
Multiple ticket forms
Multiple SLAs & business hours
SLA reminders & escalation
Artificial intelligence add-on (beta)

Enterprise (Agent-based plan)

/user

Per month

Features included:

All Momentum features, plus:
Ticket approvals
Activity/task management
Agent shifts
Scheduled reports
Multibrand help desk
Multibrand knowledge base
Add contacts to multiple contact groups
Brand-specific custom email templates
Artificial intelligence add-on (beta)

Team-Based (Scale, Momentum, Enterprise)

Per month

Features included:

Each team plan includes all the features covered by the agent-based plan of the same name.
For complete feature details for each plan and savings comparisons, visit our site!

BoldDesk integrations (13)

Top integrations

Facebook Apps and Tabs

Ringover

Azure DevOps Server

Dropbox Backup

BoldDesk support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

FAQs/Forum

Knowledge Base

Training options

Documentation

Videos

BoldDesk FAQs

Q. What type of pricing plans does BoldDesk offer?

BoldDesk has the following pricing plans:
Starting from: $0.00
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of BoldDesk?

BoldDesk has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

Q. What languages does BoldDesk support?

BoldDesk supports the following languages:
English, Czech, French, German, Italian, Portuguese, Spanish, Finnish, Japanese, Korean, Norwegian (Bokmal), Polish, Russian, Swedish, Bulgarian, Chinese (Simplified), Danish, Dutch, Greek, Hungarian, Malay, Romanian, Thai, Turkish, Ukrainian, Vietnamese

Q. Does BoldDesk support mobile devices?

BoldDesk supports the following devices:
Android, iPad, iPhone

Q. Does BoldDesk offer an API?

Yes, BoldDesk has an API available for use.

Q. What other apps does BoldDesk integrate with?

BoldDesk integrates with the following applications:
Jira, WhatsApp, Zapier, OneDrive, Google Drive, Microsoft Teams, Facebook Apps and Tabs, Slack, Azure DevOps Server, Dropbox Backup, Ringover, Mailchimp, Shopify

Q. What level of support does BoldDesk offer?

BoldDesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base

Related categories

Help Desk