OASYS^ - 2025 Pricing, Features, Reviews & Alternatives

OASYS^ marked its revolutionary footprint in the IT industry in 2016, as a cloud service desk system. The journey springs in 2004 & streamed as an in-house developed helpdesk system to LOLC Holdings. Through guidance on product vision & dynamic enhancements, the system was stimulated to perform as a “Service Desk” in 2012. With the backbone of ten years of experience, the product celebrated its decade anniversary in 2014 by stepping into the global market as a “Global Service Desk” playing the role of “Service Transformation Solution”. Being a solution provider in the IT industry, we always focus on the latest trends we can utilize to enhance and make processes more efficient & productive by minimizing the time spent on tasks, removing process barriers through identifying bottlenecks, identifying redundancies, reducing micromanagement, increasing accountability and reducing the likelihood of human error.

Service transformation is the transformation of user experiences. As a service transformation solution, we diversified our system functionalities mainly through an “Automated help desk system, Customized workflow creation module, Dynamic report building module, Asset management module, and Dynamic API module” to share user experience with the backbone of well-functioned system functionalities. As a solution provider, we always focus on the latest technology to gain the maximum benefit of them by applying those to cater to customers in a smart way. To gain a competitive advantage over the other competitors, we formulate our strategies and plans with the aim of continuous improvements to the core product. The helpdesk automation solution is fully dynamic and can apply to any kind of working environment since it has no barriers to sector applicability. All the routine issues are well catered through a categorization mechanism accompanied by an auto-assignment and routing process based on the situation with a real-time notification process.

To accelerate product enhancement, we always add incremental innovations through our agile practice to keep the module up-to-date by adding more smart features by utilizing trending and efficient mechanisms. Ticket Assignment and routing is such an area where we implement continuous improvements to provide added efficiency to helpdesk coordinators. When routing issues as tickets, round-robin ticket assignment practice plays a vital role to delegate responsibility to a particular system support engineer when it automatically assigns under a particular group or a team to get resolved. OASYS^ “Process Automation Module” has the capability of automating manual workarounds into a digital platform as per customer requirements. Since the workflow is a sequence of tasks that process a set of data, workflow process automation is not a small feat. When automating processes, all the permutations and combinations of orchestrated & repeatable patterns of the activities should have to be catered to establish successful process automation and through OASYS^ no-code development platform on workflow creation, anyone can build up the required processes without having supervision or guidance of an IT professional.

Through our innovative solution of “AI-Based Smart Assistance”, users are notified of previously approved similar cases when granting approvals on fresh workflow requests. Apart from that, OASYS^ has the capability of identifying the correct issue category based on the description provided when a ticket (issue) is logged into the system. The ultimate vision of the OASYS^ R&D team is to reduce human errors through this AI-Based Smart Assistance.