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Help Desk
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Help Desk Software with Document Storage (2026) - Page 5

Last updated: April 2026

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All apps

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Features

Support Ticket Management(95)

Reporting/Analytics(107)

Real-Time Notifications(84)

Email Management(104)

Alerts/Escalation(97)

Document Storage

Integrated with

Microsoft Teams(23)

Microsoft 365(26)

Google Workspace(12)

Microsoft Outlook(30)

3CX(5)

Pricing model

Free(33)

Open Source(5)

Free Trial(94)

One Time License(2)

Subscription(102)

Devices supported

Mac(72)

iPad(73)

Android(75)

Linux(58)

Web-based(114)

iPhone(75)

Windows(87)

Organization types

Small Business(110)

Non Profit(87)

Large Enterprises(107)

Public Administrations(62)

Freelancers(56)

Mid Size Business(107)

User rating

All Reviews

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114 software options

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AppBase DCM & BPM Platform

5.0

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI supported low-code platform for case management solutions

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Eccentex delivers next-generation dynamic case management and business process automation solutions that are enhanced by Eccentex AI Services to help brands and government entities achieve results quickly and easily.

Read more about AppBase DCM & BPM Platform

Users also considered

ENSPACE

4.3

(4)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Work made simple

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ENSPACE is a no-code SaaS platform that helps Legal, HR, Finance, and Operations teams digitize and automate complex workflows, reduce manual work, and gain full control and visibility—without relying on IT or using multiple disconnected tools.

Sugester

4.0

(4)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Help desk management tool for small and midsize businesses

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Sugester is a marketing automation system that helps small and medium-sized businesses with customer communication, product management, and team collaboration. Key features include live chat, task management, forum, knowledge base, feedback, and customer relationship management.

Wavity

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Frictionless business on a budget

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Wavity enables organizations to build easy-to-use digital workflows quickly and cost effectively.

We offer solutions to support many digital workflows - IT, Sales and Marketing, HR, Work and Project Management and other workflows that are unique to your organization and your teams.

SAP Service Cloud

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-enabled customer service platform for remote support

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SAP Service Cloud is a customer support software that helps businesses leverage artificial intelligence (AI) to resolve clients’ queries on a centralized platform. Managers can examine incoming service tickets, sort them into relevant categories, and assign tasks to available agents.

ServiceTonic

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ServiceTonic targets small and medium size enterprises

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ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

HelpMaster

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Helpdesk, service desk and customer support software

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HelpMaster is used for helpdesk, service desk, IT service management and ITIL-based tech-shops. CRM, ticketing, web self-service, email to ticket conversion, asset management and workflow to help you streamline your customer support operations.

OASYS^

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Embrace Your Business Transformation & Automation

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OASYS^ is a cloud-based service management platform that unifies business operations by integrating multiple departments. It helps log, track, and resolve issues, automate workflows, manage SLAs, and provide real-time insights for better productivity and service delivery.

Gfacility

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based workspace management software

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Gfacility provides a facility management system for companies of all sizes. The software enables organizations to manage workspaces, services, and buildings. Key features include room scheduling, visitor management, maintenance tracking, and integration with Google Workspace or Office 365.

DevRev

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

DevRev OneCRM, purpose-built for technology companies

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DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. It helps individuals bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most and creating a company-wide culture of product and customer-centricity.

House-on-the-Hill

3.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

The Service Desk Solution on-premise or in the Cloud!

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SupportDesk is an ITIL Support Management and Help Desk App.
Incident, Problem, Change Management, Asset Management, Knowledgebase.
SupportDesk is available both in the Cloud and On-Premises.

Akio.CX

(0)

Multi-channel customer relations management platform

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Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams.

CloudOffix

(0)

Cloud-based Customer Based Business Management Platform

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CloudOffix is an all-in-one CRM platform with a 360-degree view of the customer while offering easy customization features, having access to all the natively integrated apps through one screen.

Jack Project

(0)

Project management solution

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Jack Project is a software solution for task management, communication, collaboration, knowledge management, and document management. It provides features for managing tasks, projects, documents, and knowledge in one application across departments and company boundaries.