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Help Desk
Page 9

Help Desk Software with Service Level Agreement (SLA) Management (2026) - Page 9

Last updated: April 2026

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Features

Support Ticket Management(167)

Reporting/Analytics(200)

Real-Time Notifications(142)

Email Management(155)

Alerts/Escalation(201)

Service Level Agreement (SLA) Management

Integrated with

Microsoft Teams(43)

Microsoft 365(35)

Google Workspace(13)

Microsoft Outlook(37)

3CX(8)

Pricing model

Free(66)

Open Source(12)

Free Trial(181)

One Time License(8)

Subscription(196)

Devices supported

Mac(115)

iPad(113)

Android(125)

Linux(112)

Web-based(218)

iPhone(124)

Windows(158)

Organization types

Small Business(211)

Non Profit(137)

Large Enterprises(203)

Public Administrations(110)

Freelancers(97)

Mid Size Business(204)

User rating

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219 software options

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CDESK

(0)

Helpdesk and service desk software

CDESK is a helpdesk and service desk software that designed for the digitalization and standardization of a company's business processes. CDESK provides tools for, e.g. improving communication with customers, processing requests, registering employees work time and keeping the SLA and SLO deadlines.

Read more about CDESK

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Serviceware Processes

(0)

ITSM Software, Helpdesk & Service Desk for IT Organizations

Serviceware offers intelligent solutions for digitizing and automating service processes and enabling companies to optimize their service costs. Key features include a service-catalogue, self-service portal, configuration and knowledge base management and process control.

Read more about Serviceware Processes

Users also considered

Resolve

(0)

Never Touch Another Ticket

Resolve’s Agentic Resolution Fabric is an AI-powered automation platform that unifies knowledge, automation, orchestration, and intelligent assistance to deliver autonomous IT operations.

Read more about Resolve

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Ariglad

(0)

Ariglad auto creates & updates your knowledge base

Ariglad elevates support efficiency by auto-updating your knowledge bases through support ticket analysis, integrating seamlessly with platforms like Zendesk, Salesforce, and more.

Read more about Ariglad

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Ellevo Next

(0)

Your next B2B customer service software

Ellevo Next is a dynamic and fast growing SaaS for backoffices, shared services centers and service desks that is engineered for B2B companies.

Read more about Ellevo Next

Users also considered

CloudOffix

(0)

Cloud-based Customer Based Business Management Platform

CloudOffix is an all-in-one CRM platform with a 360-degree view of the customer while offering easy customization features, having access to all the natively integrated apps through one screen.

Read more about CloudOffix

Users also considered

tbITSM

(0)

Cloud-based IT service management and helpdesk tool

tbITSM is a cloud-based IT service management (ITSM) software that helps businesses in IT, travel and leisure, finance, retail, manufacturing, and other industries streamline help desk operations and optimize IT services. It lets staff members utilize the information technology infrastructure library (ITIL) framework to review, define, and manage the overall ITSM processes.

Read more about tbITSM

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ClearFeed

(0)

Conversational Support Platform for Slack-first Teams.

ClearFeed is a platform purpose-built for Slack-based support that helps users convert conversations from multiple Slack channels into a single shared requests queue using which customer-facing teams can assign issues to each other, respond within SLAs, and dive into service level metrics.

Read more about ClearFeed

Users also considered

Infraon Helpdesk

(0)

Cloud-based helpdesk and customer success software

Infraon Helpdesk integrates ticketing, knowledge base, and self-service portal functionalities into a unified platform. The tool helps users to streamline support processes across various channels. Managers can integrate the system with collaboration tools to facilitate two-way communication with clients.

Read more about Infraon Helpdesk

Users also considered

Issuebear

(0)

Cloud-based help desk software for businesses

Issuebear is a cloud-based help desk solution for B2B support. Key features include shared inbox, ticket management, client management, knowledge base, automation, reporting and more.

Read more about Issuebear

Users also considered

Giant Rocketship

(0)

Automating helpdesk management for MSP growth

Giant Rocketship turbocharges MSP growth by automating helpdesk management in Autotask. It seamlessly integrates intelligent assignment, optimized scheduling, on-demand escalations, and SLA-driven work queuing and predictions into the Autotask ticket lifecycle. The platform modernizes helpdesk operations with features like skill-based dispatch, tiered escalations, preventing SLA violations, optimizing workloads, and more.

Read more about Giant Rocketship

Users also considered

Jack Project

(0)

Project management solution

Jack Project is a software solution for task management, communication, collaboration, knowledge management, and document management. It provides features for managing tasks, projects, documents, and knowledge in one application across departments and company boundaries.

Read more about Jack Project

Users also considered

KIX

(0)

Cloud-based ITSM software

KIX is a service management software solution for IT service management (ITSM) and technical customer service. It offers features tailored for organizations of all sizes, from SMEs to large enterprises in the public and private sectors.

Read more about KIX

Users also considered

eFACiLiTY Helpdesk and Knowledgebase

(0)

Centralized helpdesk ticketing software

Streamline service request management, reduce response times, and enhance support efficiency with eFACiLiTY® Helpdesk & Knowledgebase solution.

Read more about eFACiLiTY Helpdesk and Knowledgebase

Users also considered

HelpLane

(0)

AI powered unified customer support platform

HelpLane is an AI-powered customer support platform that centralizes communication across multiple channels including email, WhatsApp, SMS, Facebook Messenger, and web chat into a unified inbox. The software features workflow automation capabilities that allow teams to create rules for conversation assignment and follow-ups without coding, while its AI assistant generates context-aware reply suggestions to handle routine customer queries.

Read more about HelpLane

Users also considered

EasyDesk

(0)

Cloud-based customer support software

EasyDesk is a customer support software that centralizes emails, tickets, and chat communications into one unified help desk platform.

Read more about EasyDesk

Users also considered

Customer Operations Platform

(0)

After-sales software for OEMs and industrial supplier

Makula Customer Operations Platform integrates asset management, field service, and customer portal capabilities for industrial equipment manufacturers and distributors. The platform centralizes installed base management with features like AI-powered help desk, 3D visualization tools, and preventive maintenance scheduling. It enables businesses to digitize after-sales operations while preserving machinery knowledge through comprehensive documentation systems.

Read more about Customer Operations Platform

Users also considered

Infizo Desk

(0)

Cloud-based ticketing and incident management software

Infizo Desk is a cloud-based ticketing and incident management software that helps businesses streamline help desk operations, manage resolution speed, and more.

Read more about Infizo Desk

Users also considered

TIKTING

(0)

TIKTING® Help Desk & Change Management System

SaaS or On-Premises Deployment
Auto Ticket Creation & Assignment
Categories, Sub-Cat, Levels & Tags
Priority, Levels and SLA
Advanced Search Filters
Fully Customizable
Predefined Search filters
Email Templates
Automate scenarios

Read more about TIKTING

Users also considered

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