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ITSM Software with Drag & Drop (2026) - Page 4

Last updated: April 2026

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93 software options

SimplyDesk logo

Simple, Complete & Reliable

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Streamline IT services with multichannel ticketing, SLAs, service catalog, knowledge base, and asset integration. SimplyDesk helps you manage incidents and requests efficiently. Scalable, user-friendly, and available in SaaS or on-premise.

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Fielder Agent logo

Cloud-based software for managing agents in the field.

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Fielder Agent is an application for the management and control of field agent assignments. The software operates based on the planning of optimal routes and the use of resources. It also facilitates the traceability of activities in real-time. It includes a web portal and mobile apps.

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Alemba Service Manager logo

ASM automates your ITSM with a no code workflow engine

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Alemba Service Manager's ITSM platform automates and streamlines IT service delivery, offering incident management, a service catalog, and analytics to enhance efficiency, user satisfaction, and align IT operations with business objectives.

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Request Tracker logo

The system you need to track the tasks you can't forget.

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Request Tracker is an open-source, web-based ticketing system used for issue tracking, helpdesk support, and project management. RT offers managed hosting plans and product support for on-premise deployments.

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Wavity logo

Frictionless business on a budget

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Wavity enables organizations to build easy-to-use digital workflows quickly and cost effectively.

We offer solutions to support many digital workflows - IT, Sales and Marketing, HR, Work and Project Management and other workflows that are unique to your organization and your teams.

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AISERA logo

AI service management

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AI Service Desk by Aisera uses artificial intelligence (AI) to automate repetitive workflows and inquiries while continuously learning from each interaction. AI Service Desk includes Conversational AI, Conversational RPA, and TicketIQ.

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ServiceTonic logo

ServiceTonic targets small and medium size enterprises

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ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

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Infraon Infinity logo

Infraon Infinity

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Infraon Infinity is an integrated platform that helps small to large enterprises and telcos with information technology service management (ITSM), complete observability, and AIOps capabilities.

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CommandLink ITSM logo

IT service management tool

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CommandLink ITSM is an all-in-one IT service management tool for SD-WAN, UCaaS, CCaaS, firewalls, and more. It enables customizable workflows, event-driven actions, analytics, ISP services, project management, and dashboards. The platform also provides integrated support, voice and phone system controls, invoice automation, secure SD-WAN, user roles, and SASE configurations, ensuring efficient global network performance management.

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Atomicwork logo

Cloud-based agentic service management platform

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Atomicwork is an agentic service management platform helping IT teams automate workflows for better digital workplace experiences.

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HEINZELMANN logo

Issue tracking software for the IT sector

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HEINZELMANN is an issue tracking software designed to help businesses track computer hardware and software inventories, licenses, and orders. Administrators can capture, maintain, and administer critical information about assets such as health status in real-time.

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Serviceware Processes logo
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ITSM Software, Helpdesk & Service Desk for IT Organizations

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Serviceware offers intelligent solutions for digitizing and automating service processes and enabling companies to optimize their service costs. Key features include a service-catalogue, self-service portal, configuration and knowledge base management and process control.

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etrack1 logo
(0)

For customer centres with passionate customer service manage

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etrack1 owns the entire value chain from technology to implementation, hosting and support.

This means that our customers have one point of contact. If something doesn't work or if there’s a need for support or consultancy, there will always only be one sole responsible for everything.

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KIX logo
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Cloud-based ITSM software

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KIX is a service management software solution for IT service management (ITSM) and technical customer service. It offers features tailored for organizations of all sizes, from SMEs to large enterprises in the public and private sectors.

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Navvia logo
(0)

Business process management solution

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Navvia Process Modeling Software provides process modeling and documentation tools to assess, design, and govern IT and business processes. Navvia supports quick and cost-effective design of workflows, user stories, and requirements to drive automation and digital transformation. The software includes process repository features for securely organizing and sharing processes across an organization.

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Serviceware Processes logo
(0)

ITSM Software, Helpdesk & Service Desk for IT Organizations

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Serviceware offers intelligent solutions for digitizing and automating service processes and enabling companies to optimize their service costs. Key features include a service-catalogue, self-service portal, configuration and knowledge base management and process control.

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KLX ESM logo
(0)

Enterprise service management and automation platform

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KLX ESM is an enterprise service management platform that centralizes IT and HR service management for small and medium businesses. The solution features a self-service portal, incident management compliant with ITIL practices, and automated workflows for both IT and HR processes. KLX ESM integrates with common business tools like Active Directory and Microsoft Teams while providing customizable dashboards for data-driven decision making.

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Helpion logo
(0)

Cloud-based software designed to optimize IT operations

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Helpion is a service management software designed to optimize IT operations through workflow automation and resource management. It features four integrated modules: Ticket Management for issue tracking, Asset Management for inventory, Change Management for IT modifications, and Knowledge Base for information sharing. Helpion integrates with existing tools and offers customizable workflows to meet specific organizational needs.

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