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ITSM
Page 2

ITSM Software with Email Alerts (2026) - Page 2

Last updated: April 2026

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Features

Inventory Management(32)

CRM(14)

Remote Access/Control(23)

Self Service Portal(35)

Client Portal(23)

Integrated with

Microsoft 365(12)

Microsoft Teams(18)

Salesforce Sales Cloud(8)

Google Workspace(5)

Slack(23)

Pricing model

Free(10)

Open Source(1)

Free Trial(33)

One Time License(2)

Subscription(30)

Devices supported

Mac(25)

iPad(25)

Android(27)

Linux(26)

Web-based(40)

iPhone(28)

Windows(33)

Organization types

Small Business(39)

Non Profit(29)

Large Enterprises(39)

Public Administrations(28)

Freelancers(14)

Mid Size Business(39)

User rating

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Sponsored

OnPage Incident Management System

4.6

(40)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Never miss a critical alert.

With its distinctive alert-until-read technology, OnPage is the top Secure Incident Management System on the market.

Read more about OnPage Incident Management System

Users also considered

EcholoN

4.7

(35)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Helpdesk software for managing customer service processes

EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT issues, inventory, communications, help desk, assets, projects, and more on a centralized platform.

Read more about EcholoN

Users also considered

Deskpro

4.6

(38)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer service software you can depend on

ITSM software you can depend on, with ticketing for email, live chat and voice. Available on cloud and on-premise.

Read more about Deskpro

Users also considered

ALVAO Service Desk

4.6

(29)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-powered ITSM solution designed for Microsoft 365

ALVAO Service Desk is a Microsoft-native ITSM solution that centralizes service delivery across IT, HR, and Facilities through seamless Outlook and Teams integration. With AI assistance, Copilot support, and a 24/7 virtual agent, it streamlines requests, reduces workload, and accelerates resolution.

Read more about ALVAO Service Desk

Users also considered

Mint Service Desk

4.8

(22)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

IT service desk and asset management solution

Mint Service Desk is a an IT service desk and asset management solution which aids small to large enterprises in monitoring, tracking and exchanging information about resources within the organization as well as with vendors.

Read more about Mint Service Desk

Users also considered

XEOX

4.5

(27)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Remote Monitoring and Management of IT Infrastructures

XEOX software is a cloud-based remote monitoring and management system for MS Windows IT infrastructures. It allows admins to centralize monitoring and management of company-wide inventory and software. Key features include CMDB, network management, software delivery, task automation, and reporting.

Read more about XEOX

Users also considered

AlertOps

4.7

(21)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Incident & response management tool for IT & DevOps teams

AlertOps is an incident & response management solution which helps NOC, ITOps, & DevOps teams manage & collaborate on critical issues. With real-time alerts, multi-tiered escalation & routing methods, AlertOps enables teams to highlight unique actions & address them immediately.

Read more about AlertOps

Users also considered

24Cevent

4.7

(18)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

On-call incident response when alerts are not enough

24Cevent complements ITSM processes by focusing on rapid on-call response when incidents require immediate action. While ITSM tools manage tickets, 24Cevent ensures alerts are acknowledged and escalated during incidents that cannot wait.

Read more about 24Cevent

Users also considered

i-Vertix

4.9

(15)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

IT infrastructure management software

i-Vertix is a cloud-based IT infrastructure management software that helps business with their day to day IT responsibilities.

Read more about i-Vertix

Users also considered

Infraon IMS

4.2

(25)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Unified infrastructure monitoring software

Infraon IMS boosts IT performance with real-time monitoring, analytics, automation, and compliance for seamless, efficient operations.
Opting for Infraon IMS/ITIM means simplifying, modernizing, and automating IT infrastructure management, enhancing user experiences, and ensuring compliance.

Read more about Infraon IMS

Users also considered

C2

4.3

(14)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

The ultimate ITSM platform

C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing.

Read more about C2

Users also considered

iTOP

4.1

(12)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud based visitor management solution

iTOP is a cloud-based configuration management database (CMDB) platform that helps manage IT assets and incidents, handle downtime, and optimize the efficiency of the support team. It also helps manage multi-client environments and streamline collaboration across departments.

Read more about iTOP

Users also considered

Tesseron

4.3

(8)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

work with the flow

Tesseron ist die Service-Management-Plattform für den Mittelstand – transparent. automatisiert. integriert und made in Germany

Read more about Tesseron

Users also considered

DiliGenie

5.0

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Power Your IT Projects with DiliGenie’s Smart Tools!

DiliGenie’s IT Service Management (ITSM) platform streamlines IT operations with a centralized service desk and automated workflows. It improves incident, change, and problem management, enhances service delivery, and offers real-time insights to optimize IT services efficiently.

Read more about DiliGenie

Users also considered

Ceeview

4.3

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud management and monitoring platform

Ceeview is an all-in-one monitoring tool that gives you a complete overview of your IT Service availability, Application performance, Infrastructure dependencies, Service Level Agreements (SLAs) and cloud spending. With Ceeview, you can avoid or resolve issues before they cause major problems.

Read more about Ceeview

Users also considered

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