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ITSM
Page 3

ITSM Software with Email Templates (2026) - Page 3

Last updated: April 2026

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All apps

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Features

Email Templates

Inventory Management(44)

CRM(22)

Remote Access/Control(34)

Self Service Portal(63)

Integrated with

Microsoft 365(20)

Microsoft Teams(24)

Salesforce Sales Cloud(10)

Google Workspace(9)

Slack(26)

Pricing model

Free(17)

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Free Trial(56)

One Time License(4)

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Devices supported

Mac(41)

iPad(42)

Android(43)

Linux(42)

Web-based(64)

iPhone(43)

Windows(51)

Organization types

Small Business(61)

Non Profit(44)

Large Enterprises(61)

Public Administrations(43)

Freelancers(25)

Mid Size Business(60)

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64 software options

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Bonder

5.0

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Instant Support

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Bonder is a web-based after-sales/customer support solution that helps your customers, partners and employees where it matters most: at the product.

Alemba Service Manager

3.7

(6)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ASM automates your ITSM with a no code workflow engine

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Alemba Service Manager's ITSM platform automates and streamlines IT service delivery, offering incident management, a service catalog, and analytics to enhance efficiency, user satisfaction, and align IT operations with business objectives.

Tikit

5.0

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-based service desk solution

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Tikit is our next-generation AI-powered Microsoft Service Desk, purpose-built for the evolving needs of our cloud-focused customers. Designed from the ground up for the Microsoft ecosystem, Tikit delivers a modern, seamless support experience aligned with the future of IT service management.

Consol CM/Helpdesk

5.0

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Software for managing IT helpdesk and support operations

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Consol CM/Helpdesk is a cloud-based solution designed to help businesses of all sizes manage IT helpdesk and support operations via a unified portal. The platform enables organizations to resolve inquiries and issues, track changes, map processes and establish custom workflows.

DiliGenie

5.0

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Power Your IT Projects with DiliGenie’s Smart Tools!

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DiliGenie’s IT Service Management (ITSM) platform streamlines IT operations with a centralized service desk and automated workflows. It improves incident, change, and problem management, enhances service delivery, and offers real-time insights to optimize IT services efficiently.

Request Tracker

4.3

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

The system you need to track the tasks you can't forget.

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Request Tracker is an open-source, web-based ticketing system used for issue tracking, helpdesk support, and project management. RT offers managed hosting plans and product support for on-premise deployments.

ServiceTonic

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ServiceTonic targets small and medium size enterprises

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ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

Wavity

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Frictionless business on a budget

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Wavity enables organizations to build easy-to-use digital workflows quickly and cost effectively.

We offer solutions to support many digital workflows - IT, Sales and Marketing, HR, Work and Project Management and other workflows that are unique to your organization and your teams.

VIZOR IT Asset Management

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ITIL Certified IT Service and Asset Management Solution

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VIZOR is an ITIL Certified IT Service and Asset Management Solution. Features include automatic ticket assignment, license management, knowledgebase, email integration, SLA support, self-service portal, network discovery, integrations with SCCM and LANSweeper. On-premise or Cloud. Try for Free.

Read more about VIZOR IT Asset Management

Users also considered

HelpMaster

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Helpdesk, service desk and customer support software

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HelpMaster is used for helpdesk, service desk, IT service management and ITIL-based tech-shops. CRM, ticketing, web self-service, email to ticket conversion, asset management and workflow to help you streamline your customer support operations.

Infraon Infinity

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Infraon Infinity

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Infraon Infinity is an integrated platform that helps small to large enterprises and telcos with information technology service management (ITSM), complete observability, and AIOps capabilities.

HEINZELMANN

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Issue tracking software for the IT sector

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HEINZELMANN is an issue tracking software designed to help businesses track computer hardware and software inventories, licenses, and orders. Administrators can capture, maintain, and administer critical information about assets such as health status in real-time.

TIKTING

(0)

TIKTING® Help Desk & Change Management System

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SaaS or On-Premises Deployment
Auto Ticket Creation & Assignment
Categories, Sub-Cat, Levels & Tags
Priority, Levels and SLA
Advanced Search Filters
Fully Customizable
Predefined Search filters
Email Templates
Automate scenarios

TACO

(0)

Auditing Policy Monitoring Tool

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TACO can apply auditing policies to your organisation’s overall infrastructure environment. TACO covers compliance frameworks like CIS, POPI and GDPR, to name a few.