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ITSM
Page 2

ITSM Software with Real-Time Analytics (2026) - Page 2

Last updated: April 2026

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Inventory Management(30)

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Deskpro

4.6

(38)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer service software you can depend on

ITSM software you can depend on, with ticketing for email, live chat and voice. Available on cloud and on-premise.

Read more about Deskpro

Users also considered

ServoDesk

4.9

(18)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Help Desk, ITSM, Service and Support management for SMBs

Simplisys ServoDesk is an IT service and support management platform for SMB's. Features include facilities management, an agile service desk, IT service management, employee relations, and an enterprise service desk for managing inter-departmental relationships and service requests.

Read more about ServoDesk

Users also considered

XEOX

4.5

(27)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Remote Monitoring and Management of IT Infrastructures

XEOX software is a cloud-based remote monitoring and management system for MS Windows IT infrastructures. It allows admins to centralize monitoring and management of company-wide inventory and software. Key features include CMDB, network management, software delivery, task automation, and reporting.

Read more about XEOX

Users also considered

ChangeGear

4.0

(51)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Comprehensive change and service management.

ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing

Read more about ChangeGear

Users also considered

i-Vertix

4.9

(15)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

IT infrastructure management software

i-Vertix is a cloud-based IT infrastructure management software that helps business with their day to day IT responsibilities.

Read more about i-Vertix

Users also considered

ProProfs Help Desk

4.9

(14)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Help desk and ticketing solution for customer service

ProProfs Help Desk is an all-in-one help desk solution that streamlines the entire customer support process. Businesses can manage all customer-facing inboxes on one platform, track tickets from start to finish, collaborate with agents on tickets, and resolve complaints and issues.

Read more about ProProfs Help Desk

Users also considered

Infraon IMS

4.2

(25)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Unified infrastructure monitoring software

Infraon IMS boosts IT performance with real-time monitoring, analytics, automation, and compliance for seamless, efficient operations.
Opting for Infraon IMS/ITIM means simplifying, modernizing, and automating IT infrastructure management, enhancing user experiences, and ensuring compliance.

Read more about Infraon IMS

Users also considered

Forethought

4.5

(11)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Empower your support team with AI.

Forethought is an advanced generative AI agent for customer support, uniquely trained on your data.

Read more about Forethought

Users also considered

Siit

5.0

(6)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

The employee help desk for people-centric companies

Siit empowers HR and IT teams to establish meaningful and enduring connections with their employees. With its dedicated internal help desk, it is now possible to provide exceptional employee service experiences.

Read more about Siit

Users also considered

Electric AI

3.7

(23)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

IT management software for managed software providers (MSP)

Electric is an IT management software designed to help businesses monitor network security and manage applications, operating systems, databases, and more. It allows IT teams to automate provisioning and de-provisioning of devices, monitor network inventories, launch upgrades, and review policies.

Read more about Electric AI

Users also considered

Bonder

5.0

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Instant Support

Bonder is a web-based after-sales/customer support solution that helps your customers, partners and employees where it matters most: at the product.

Read more about Bonder

Users also considered

ServiceTonic

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ServiceTonic targets small and medium size enterprises

ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

Read more about ServiceTonic

Users also considered

TACO

(0)

Auditing Policy Monitoring Tool

TACO can apply auditing policies to your organisation’s overall infrastructure environment. TACO covers compliance frameworks like CIS, POPI and GDPR, to name a few.

Read more about TACO

Users also considered

etrack1

(0)

For customer centres with passionate customer service manage

etrack1 owns the entire value chain from technology to implementation, hosting and support.

This means that our customers have one point of contact. If something doesn't work or if there’s a need for support or consultancy, there will always only be one sole responsible for everything.

Read more about etrack1

Users also considered

Managed Service Providers (MSPs)

(0)

MSP solution for enhanced service delivery

Sunrises's MSP solution enables Managed Service Providers (MSPs) to streamline their operations, optimize resources, and deliver top-notch service. Featuring an intuitive HTML5 interface and advanced functionalities like dynamic searching, complex SLA management, and a customizable self-service portal, this software helps MSPs enhance their operational efficiency and drive business growth.

Read more about Managed Service Providers (MSPs)

Users also considered

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