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ITSM
Page 5

ITSM Software with Support Ticket Tracking (2026) - Page 5

Last updated: April 2026

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Support Ticket Tracking

Inventory Management(85)

CRM(32)

Remote Access/Control(50)

Self Service Portal(104)

Integrated with

Microsoft 365(24)

Microsoft Teams(33)

Salesforce Sales Cloud(11)

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113 software options

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Atomicwork

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based agentic service management platform

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Atomicwork is an agentic service management platform helping IT teams automate workflows for better digital workplace experiences.

HEINZELMANN

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Issue tracking software for the IT sector

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HEINZELMANN is an issue tracking software designed to help businesses track computer hardware and software inventories, licenses, and orders. Administrators can capture, maintain, and administer critical information about assets such as health status in real-time.

Nilex Service Platform

1.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ITSM platform with ticketing and social media monitoring

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Better service to your customers and users begins with a solution that collects all kind of cases collected from different channels, in one place.

Serviceware Processes

(0)

ITSM Software, Helpdesk & Service Desk for IT Organizations

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Serviceware offers intelligent solutions for digitizing and automating service processes and enabling companies to optimize their service costs. Key features include a service-catalogue, self-service portal, configuration and knowledge base management and process control.

ServiceTeam ITSM

(0)

Microsoft-centric ITSM software

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Infused with the same technology as the Microsoft ecosystem you depend on, ServiceTeam ITSM is native to the Microsoft Power Platform and Dynamics 365.

TIKTING

(0)

TIKTING® Help Desk & Change Management System

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SaaS or On-Premises Deployment
Auto Ticket Creation & Assignment
Categories, Sub-Cat, Levels & Tags
Priority, Levels and SLA
Advanced Search Filters
Fully Customizable
Predefined Search filters
Email Templates
Automate scenarios

KIX

(0)

Cloud-based ITSM software

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KIX is a service management software solution for IT service management (ITSM) and technical customer service. It offers features tailored for organizations of all sizes, from SMEs to large enterprises in the public and private sectors.

sDesk

(0)

Cloud-based IT Service Platform

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sDesk is an IT service management software that includes features like managing incidents, requests, changes, problems and major incidents through its cloud platform. The software also has a security operations centre that ensures cybersecurity threats are not overlooked by providing threat bulletins from sources like the National Cyber Security Centre.

TACO

(0)

Auditing Policy Monitoring Tool

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TACO can apply auditing policies to your organisation’s overall infrastructure environment. TACO covers compliance frameworks like CIS, POPI and GDPR, to name a few.

tbITSM

(0)

Cloud-based IT service management and helpdesk tool

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tbITSM is a cloud-based IT service management (ITSM) software that helps businesses in IT, travel and leisure, finance, retail, manufacturing, and other industries streamline help desk operations and optimize IT services. It lets staff members utilize the information technology infrastructure library (ITIL) framework to review, define, and manage the overall ITSM processes.

Helpion

(0)

Cloud-based software designed to optimize IT operations

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Helpion is a service management software designed to optimize IT operations through workflow automation and resource management. It features four integrated modules: Ticket Management for issue tracking, Asset Management for inventory, Change Management for IT modifications, and Knowledge Base for information sharing. Helpion integrates with existing tools and offers customizable workflows to meet specific organizational needs.

BYKT

(0)

AI-powered IT service management platform

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BYKT is an AI-powered IT Service Management solution that combines Bayesian inference for diagnosing issues with Kepner-Tregoe methodology for structured investigations. The system features a Cognitive UX interface that understands natural language, eliminating the need for complex menus while providing intelligent classification and a visual workflow builder for creating diagnostic templates.

KLX ESM

(0)

Enterprise service management and automation platform

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KLX ESM is an enterprise service management platform that centralizes IT and HR service management for small and medium businesses. The solution features a self-service portal, incident management compliant with ITIL practices, and automated workflows for both IT and HR processes. KLX ESM integrates with common business tools like Active Directory and Microsoft Teams while providing customizable dashboards for data-driven decision making.