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Live Chat Software with Automatic Call Distribution (2026) - Page 2

Last updated: April 2026

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Reporting/Analytics(39)

Mobile Access(32)

Real-Time Notifications(27)

Chat/Messaging(38)

Alerts/Notifications(27)

Automatic Call Distribution

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Stripe(4)

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41 software options

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Callbox

4.9

(7)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

UCaaS, Cloud PBX, Contact Center, Omnichannel

Callbox is a cloud PBX for collaboration and contact center integrated with MS Teams and Google Workspace, CRMs, and ERPs.

Read more about Callbox

Users also considered

Kiamo

4.2

(11)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Centralized & Aumented Customer Relationship

Kiamo is a Cloud omnichannel solution for Contact centers

Read more about Kiamo

Users also considered

Thrio

5.0

(5)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Contact center technology. Done right.

Thrio's CCaaS platform features inbound/outbound voice, full omnichannel, robotic process automation, and built-in AI tools.

Read more about Thrio

Users also considered

Ruby Receptionists

4.2

(10)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Human-powered virtual receptionist for small businesses

Ruby’s live chat service helps small businesses engage website visitors in real time with professional, U.S.-based agents. From answering questions to capturing leads, Ruby turns conversations into conversions—boosting responsiveness, trust, and customer satisfaction.

Read more about Ruby Receptionists

Users also considered

USAN Contact Suite for Amazon Connect

5.0

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Extending the power and breadth of Amazon Connect

Contact Suite is a critical component of any Amazon Connect implementation. It consists of natively built solutions that extend the power and
functionality of Amazon Connect. These solutions require no integration effort and work in tandem with Amazon Connect. Agent Desktop, Dialer, Chat, Email

Read more about USAN Contact Suite for Amazon Connect

Users also considered

NFON Contact Center

4.3

(4)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-enabled solution for omnichannel customer support.

Elevate support with NFON Contact Center Hub Live Chat, unifying channels for faster, seamless customer experiences.

Read more about NFON Contact Center

Users also considered

LiveOps

3.7

(6)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

On-Demand Customer Service and Support Solutions

A web-based platform that enables communication via Voice, email, chat, SMS, Facebook and Twitter with the help of an integrated customer interaction database. It has features such as scalable contact center solution using a pay-as-you-go model customize reports, design IVRs and more.

Read more about LiveOps

Users also considered

Omnicus

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Make The Contact Center Your Competitive Advantage

Omnicus is a cloud-based help desk platform, which helps small to large businesses streamline contact center operations via omnichannel communication, artificial intelligence (AI), performance insights, interactive voice response (IVR), and more. The solution offers various features such as live chat, messaging, routing, key performance indicators (KPI), reporting, and API connection.

Read more about Omnicus

Users also considered

ServiceTonic

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ServiceTonic targets small and medium size enterprises

ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

Read more about ServiceTonic

Users also considered

Vivocha

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Next Generation Customer Interaction Platform

Chat allows your customer to start a chat with you in a single click. It is a simple solution for engaging with your website visitors, creating strong relations

Read more about Vivocha

Users also considered

insmartbot

3.0

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Serve your customers on all channels with AI.

Apply cognitive technology to customer service processes. Provide decisive communication channels simultaneously and independently 24/7 at each point of contact, wherever your customers are.

Read more about insmartbot

Users also considered

Onlim

(0)

Conversational AI and live chat platform

Onlim is a conversational AI and live chat tool that helps businesses streamline processes related to intent management, automatic reasoning, knowledge generation, and more. It comes with predefined conversational templates for specific sectors such as tourism, energy suppliers, retailers, and more.

Read more about Onlim

Users also considered

HGS Agent X

(0)

Contact Center AI

HGS Contact Center AI offers cloud-based contact center tools that help streamline processes, improve agent performance, and optimize the hiring & onboarding framework. With HGS Contact Center AI, you pay for only the features your business needs. Schedule a free demo to learn more.

Read more about HGS Agent X

Users also considered

VoiceOwl

(0)

Voiceowl is a Gen-AI Voice Virtual Assistant for Enterprises

Voiceowl is a purpose-built Gen-AI Voice Virtual Assistant for B2B enterprises across industries, delivering smart conversations for the entire customer journey (from prospecting to customer support).

Read more about VoiceOwl

Users also considered

CINNOX

(0)

Humanising connections for better business

CINNOX is a total experience platform to elevate customer and staff experiences with innovative omnichannel engagement and actionable insights.

Read more about CINNOX

Users also considered

Akio.CX

(0)

Multi-channel customer relations management platform

Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams.

Read more about Akio.CX

Users also considered

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