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LiveOps gives you cloud flexibility, intelligent multichannel routing, real-time reporting and interaction recording across every channel – voice, email, web chat, social (including Twitter and Facebook) and SMS – along with a customer interaction database that gives you a 360-degree view of the customer front and center. And all of it delivered to the highest cloud security standards.
Fund-Raising, 51-200 employees
Used daily for 2+ years
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Great software for calls centers to get mass amounts of inbound calls on a daily basis.
It keeps the flow of calls everyone is getting in a smooth b2b order
I really don't have any complaints. sometimes the calls drop but I think that is actually the customers cell phones not the software.
Financial Services, 201-500 employees
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LiveOps was one of the worst platforms for sales teams. It may be that it is designed more for customer support or if you're selling a commodity like newspaper subscriptions. There are definitely better solutions.
limited capabilities and sub-par integration with salesforce
Q. What type of pricing plans does LiveOps offer?
LiveOps has the following pricing plans:
Starting from: $95.00
Q. Who are the typical users of LiveOps?
LiveOps has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations
Q. What languages does LiveOps support?
LiveOps supports the following languages:
Q. Does LiveOps offer an API?
Yes, LiveOps has an API available for use.
Q. What other apps does LiveOps integrate with?
LiveOps integrates with the following applications:
Zoho CRM, Salesforce Sales Cloud, SugarCRM, Zendesk
Q. What level of support does LiveOps offer?
LiveOps offers the following support options:
Knowledge Base, Email/Help Desk, Phone Support