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LiveOps Logo

On-Demand Customer Service and Support Solutions

(1)

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LiveOps Pricing, Features, Reviews and Alternatives

LiveOps FAQs

Q. What type of pricing plans does LiveOps offer?

LiveOps has the following pricing plans:
Starting from: $95.00

These products have better value for money


Q. Who are the typical users of LiveOps?

LiveOps has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations


Q. What languages does LiveOps support?

LiveOps supports the following languages:
English


Q. Does LiveOps offer an API?

Yes, LiveOps has an API available for use.


Q. What other apps does LiveOps integrate with?

LiveOps integrates with the following applications:
Zoho CRM, Salesforce Sales Cloud, SugarCRM, Zendesk Suite


Q. What level of support does LiveOps offer?

LiveOps offers the following support options:
Knowledge Base, Email/Help Desk, Phone Support

LiveOps product overview

Price starts from

95

What is LiveOps?

LiveOps gives you cloud flexibility, intelligent multichannel routing, real-time reporting and interaction recording across every channel – voice, email, web chat, social (including Twitter and Facebook) and SMS – along with a customer interaction database that gives you a 360-degree view of the customer front and center. And all of it delivered to the highest cloud security standards.

Key benefits of using LiveOps

LiveOps Professional Services

Dedicated resources experienced in a variety of disciplines, ready to work closely with your team to deliver outstanding business results – on time and on budget. While LiveOps offers optional full service support, our preferred methodology involves fully training your team on our self-service tools to minimize your operational costs and maximize your operational agility.

LiveOps Customer Support

Enterprise-class support that ensures superior business results on an uninterrupted basis, even enabling you to manage customer tickets directly and obtain platform status information on demand.

LiveOps Talent: Agent Services

A complete contact center outsourcing solution that lets you tap into the best at-homeagents in your industry through cloud technology, resulting in higher customer satisfaction and improved sales results -- all at a pay-per-use model so you can scale as needed.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Phone Support

Training options

Videos

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Why am I seeing this?

LiveOps pricing information

Value for money

3.0

/5

4

Starting from

95

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

LiveOps features

Functionality

3.3

/5

4

Total features

15

6 categories

Most valued features by users

API
Chat/Messaging
Automatic Call Distribution
Call Center Management
Call Logging
Call Recording
Call Routing
Call Scripting

Functionality contenders

LiveOps users reviews

Overall Rating

3.5

/5

4

Positive reviews

50

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.33/10
Rating distribution

5

4

3

2

1

2

0

1

0

1

Overall rating contenders

ka
AvatarImg

kimberly a.

Fund-Raising, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great software

Reviewed 3 years ago

Great software for calls centers to get mass amounts of inbound calls on a daily basis.

Pros

It keeps the flow of calls everyone is getting in a smooth b2b order

Cons

I really don't have any complaints. sometimes the calls drop but I think that is actually the customers cell phones not the software.

PL
AvatarImg

Perez L.

Automotive, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LiveOps Is a Great LiveChat Solution

Reviewed a month ago
Pros

The capabilities of this livechat tool are brilliant. LiveOps has been so powerful and incredible to use.

Cons

LiveOps has effcetive features. No flaws when using LiveOps.

SK
AvatarImg

Steve K.

Financial Services, 201-500 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

One of the worst platforms for sales prospecting

Reviewed 8 years ago

LiveOps was one of the worst platforms for sales teams. It may be that it is designed more for customer support or if you're selling a commodity like newspaper subscriptions. There are definitely better solutions.

Pros

not much

Cons

limited capabilities and sub-par integration with salesforce

PP
AvatarImg

Paolo P.

Machinery, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Staff cordiale e disponibile ma sistema poco intuitivo

Reviewed 3 years ago
Pros

Di base non vi sono funzionalità specifiche che mi abbiano entusiasmato particolarmente

Cons

Premesso che non ho fatto parte del team che ha scelto ed implementato il prodotto in azienda, l'ho utilizzato quotidianamente e realizzato personalmente un IVR. Mi è parso piuttosto macchinoso nella creazione di un IVR e poco pratico/flessibile per le esigenze specifiche della nostra azienda. Lo vedo molto indicato per veri e propri call centre dislocati in varie aree del mondo più che per aziende costruttrici di media grandezza. Non mi è parso molto personalizzabile.

Showing original review in Italian. See translation

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