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LiveOps

On-Demand Customer Service and Support Solutions

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LiveOps Pricing, Features, Reviews and Alternatives

LiveOps product overview

Price starts from

$

95

What is LiveOps?

LiveOps gives you cloud flexibility, intelligent multichannel routing, real-time reporting and interaction recording across every channel – voice, email, web chat, social (including Twitter and Facebook) and SMS – along with a customer interaction database that gives you a 360-degree view of the customer front and center. And all of it delivered to the highest cloud security standards.

Key benefits of using LiveOps

LiveOps Professional Services

Dedicated resources experienced in a variety of disciplines, ready to work closely with your team to deliver outstanding business results – on time and on budget. While LiveOps offers optional full service support, our preferred methodology involves fully training your team on our self-service tools to minimize your operational costs and maximize your operational agility.

LiveOps Customer Support

Enterprise-class support that ensures superior business results on an uninterrupted basis, even enabling you to manage customer tickets directly and obtain platform status information on demand.

LiveOps Talent™: Agent Services

A complete contact center outsourcing solution that lets you tap into the best at-homeagents in your industry through cloud technology, resulting in higher customer satisfaction and improved sales results -- all at a pay-per-use model so you can scale as needed.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Phone Support

Training options

Videos

LiveOps pricing information

Value for money

1.0

/5

2

Price starts from

$

95

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

LiveOps features

Functionality

3.0

/5

2
Total Features16 6 categories

Most valued features by users

API
Chat/Messaging
Real-Time Chat
Call Center Management
Automatic Call Distribution
Call Logging
Predictive Dialer
Call Scripting

Functionality contenders

LiveOps users reviews

Overall rating

3.0

/5

2

Positive reviews

50%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10
Rating distribution

5

4

3

2

1

1

0

0

0

1

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great software

Reviewed 2 months ago

Great software for calls centers to get mass amounts of inbound calls on a daily basis.

Pros

It keeps the flow of calls everyone is getting in a smooth b2b order

Cons

I really don't have any complaints. sometimes the calls drop but I think that is actually the customers cell phones not the software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

One of the worst platforms for sales prospecting

Reviewed 5 years ago

LiveOps was one of the worst platforms for sales teams. It may be that it is designed more for customer support or if you're selling a commodity like newspaper subscriptions. There are definitely better solutions.

Pros

not much

Cons

limited capabilities and sub-par integration with salesforce

LiveOps FAQs and common questions

LiveOps has the following pricing plans:
Starting from: $95.00


LiveOps has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations


LiveOps supports the following languages:
English


Yes, LiveOps has an API available for use.


LiveOps integrates with the following applications:
Zoho CRM, Salesforce Sales Cloud, SugarCRM, Zendesk


LiveOps offers the following support options:
Knowledge Base, Email/Help Desk, Phone Support

Most popular LiveOps comparisons

LiveOpsvsNICE CXone
LiveOpsvsFive9
LiveOpsvsTalkdesk

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