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LiveOps Pricing, Features, Reviews and Alternatives
LiveOps FAQs
LiveOps product overview
What is LiveOps?
LiveOps gives you cloud flexibility, intelligent multichannel routing, real-time reporting and interaction recording across every channel – voice, email, web chat, social (including Twitter and Facebook) and SMS – along with a customer interaction database that gives you a 360-degree view of the customer front and center. And all of it delivered to the highest cloud security standards.
Key benefits of using LiveOps
Dedicated resources experienced in a variety of disciplines, ready to work closely with your team to deliver outstanding business results – on time and on budget. While LiveOps offers optional full service support, our preferred methodology involves fully training your team on our self-service tools to minimize your operational costs and maximize your operational agility.
LiveOps Customer Support
Enterprise-class support that ensures superior business results on an uninterrupted basis, even enabling you to manage customer tickets directly and obtain platform status information on demand.
LiveOps Talent: Agent Services
A complete contact center outsourcing solution that lets you tap into the best at-homeagents in your industry through cloud technology, resulting in higher customer satisfaction and improved sales results -- all at a pay-per-use model so you can scale as needed.
Typical customers
Platforms supported
Support options
Training options
Not sure about LiveOps? Compare it with a popular alternative
LiveOps
Starting from
95
Starting from
49
/user
Per month
LiveOps pricing information
LiveOps features
Functionality
2.7
/5
3
Total features
15
6 categories
Most valued features by users
Functionality contenders
LiveOps users reviews
Overall Rating
3.0
/5
3
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.5/10
1
0
1
0
1
Overall rating contenders
kimberly a.
Fund-Raising, 51-200 employees
Used daily for 2+ years
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Great software for calls centers to get mass amounts of inbound calls on a daily basis.
It keeps the flow of calls everyone is getting in a smooth b2b order
I really don't have any complaints. sometimes the calls drop but I think that is actually the customers cell phones not the software.
Paolo P.
Machinery, 501-1,000 employees
Used daily for 2+ years
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Di base non vi sono funzionalità specifiche che mi abbiano entusiasmato particolarmente
Premesso che non ho fatto parte del team che ha scelto ed implementato il prodotto in azienda, l'ho utilizzato quotidianamente e realizzato personalmente un IVR. Mi è parso piuttosto macchinoso nella creazione di un IVR e poco pratico/flessibile per le esigenze specifiche della nostra azienda. Lo vedo molto indicato per veri e propri call centre dislocati in varie aree del mondo più che per aziende costruttrici di media grandezza. Non mi è parso molto personalizzabile.
Showing original review in Italian. See translation
Steve K.
Financial Services, 201-500 employees
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LiveOps was one of the worst platforms for sales teams. It may be that it is designed more for customer support or if you're selling a commodity like newspaper subscriptions. There are definitely better solutions.
not much
limited capabilities and sub-par integration with salesforce
Common LiveOps comparisons
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