LiveOps Pricing, Features, Reviews & Comparison of Alternatives

LiveOps

Cloud Contact Center | On-Demand Customer Service and Support Solutions

1.0/5 (1 review)

LiveOps overview

What is LiveOps?

LiveOps gives you cloud flexibility, intelligent multichannel routing, real-time reporting and interaction recording across every channel – voice, email, web chat, social (including Twitter and Facebook) and SMS – along with a customer interaction database that gives you a 360-degree view of the customer front and center. And all of it delivered to the highest cloud security standards.

Built on this platform and integrated in the same easy-to-use multichannel agent desktop is a comprehensive suite of LiveOps Applications™ developed to optimize your contact center performance and enhance your customer experience.

Pricing

Pricing options
Free trial
Value for money

Devices

Business size

S
M
L

Markets

United States, Australia

Supported languages

English
LiveOps screenshotReward and Delight Customers with LiveOpsLiveOps screenshot

LiveOps reviews

Excellent
0
Very good
0
Average
0
Poor
0
Terrible
1

Value for money
Features
Ease of use
Customer support
  1.0
  1.0
  2.0
  1.0
Steve Kim

One of the worst platforms for sales prospecting

Reviewed 2016-11-03
Review Source: Capterra

LiveOps was one of the worst platforms for sales teams. It may be that it is designed more for customer support or if you're selling a commodity like newspaper subscriptions. There are definitely better solutions.

Pros
not much

Cons
limited capabilities and sub-par integration with salesforce

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

Minimize review

LiveOps features

API
Chat

Activity Dashboard (119 other apps)
Alerts / Escalation (76 other apps)
Automatic Notifications (105 other apps)
CRM Integration (91 other apps)
Customizable Branding (124 other apps)
Email Integration (103 other apps)
Instant Messaging (102 other apps)
Knowledge Base Management (105 other apps)
Monitoring (111 other apps)
Multi-Channel Communication (110 other apps)
Multi-Language (75 other apps)
Real Time Monitoring (77 other apps)
Reporting & Statistics (131 other apps)
Social Media Integration (88 other apps)
Support Ticket Management (80 other apps)
Surveys & Feedback (90 other apps)
Third Party Integration (150 other apps)
Workflow Management (83 other apps)

Videos and tutorials

Additional information for LiveOps

Key features of LiveOps

  • Intelligent multichannel routing
  • Security and Reliability
  • Channel pivot
  • Pay-per-use
  • Simplicity and rapid deployment
  • On-demand scalability
  • Powerful integration
  • Multichannel support
  • Continuous innovation
  • Customized contact center design
  • LiveOps integrated agent desktop
  • Enterprise-class Customer Supprot
  • LiveOps Voice™
  • LiveOps Talent™ Agent Services
  • LiveOps Chat™
  • Solutions for all industries
  • LiveOps Social™
  • No scheduled downtime
  • LiveOps Email™
View All Features

Benefits

LiveOps Professional Services

Dedicated resources experienced in a variety of disciplines, ready to work closely with your team to deliver outstanding business results – on time and on budget. While LiveOps offers optional full service support, our preferred methodology involves fully training your team on our self-service tools to minimize your operational costs and maximize your operational agility.

LiveOps Customer Support

Enterprise-class support that ensures superior business results on an uninterrupted basis, even enabling you to manage customer tickets directly and obtain platform status information on demand.

LiveOps Talent™: Agent Services

A complete contact center outsourcing solution that lets you tap into the best at-homeagents in your industry through cloud technology, resulting in higher customer satisfaction and improved sales results -- all at a pay-per-use model so you can scale as needed.