LiveOps Pricing, Features, Reviews & Comparison of Alternatives

LiveOps

Cloud Contact Center | On-Demand Customer Service and Support Solutions

1.0/5 (1 review)

LiveOps overview

LiveOps gives you cloud flexibility, intelligent multichannel routing, real-time reporting and interaction recording across every channel – voice, email, web chat, social (including Twitter and Facebook) and SMS – along with a customer interaction database that gives you a 360-degree view of the customer front and center. And all of it delivered to the highest cloud security standards.

Built on this platform and integrated in the same easy-to-use multichannel agent desktop is a comprehensive suite of LiveOps Applications™ developed to optimize your contact center performance and enhance your customer experience.
www.liveops.com

Pricing

Pricing options
Value for money

Devices

Business size

S
M
L

Markets

United States, Australia, Europe

Supported languages

English
LiveOps screenshotReward and Delight Customers with LiveOpsLiveOps screenshot

LiveOps reviews

Excellent
0
Very good
0
Average
0
Poor
0
Terrible
1

Value for money
Features
Ease of use
Customer support
  1.0
  1.0
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  1.0
Steve Kim

One of the worst platforms for sales prospecting

Reviewed 2016-11-03
Review Source: Capterra

LiveOps was one of the worst platforms for sales teams. It may be that it is designed more for customer support or if you're selling a commodity like newspaper subscriptions. There are definitely better solutions.not much

Read the full review

LiveOps features

API
Chat

Activity Dashboard (76 other apps)
Automatic Notifications (76 other apps)
CRM Integration (68 other apps)
Contact History (67 other apps)
Customizable Branding (67 other apps)
Email Integration (69 other apps)
Instant Messaging (82 other apps)
Knowledge Base (95 other apps)
Monitoring (77 other apps)
Multi-Channel Communication (67 other apps)
Prioritizing (60 other apps)
Real Time Monitoring (55 other apps)
Reporting & Statistics (87 other apps)
Social Media Integration (70 other apps)
Surveys & Feedback (67 other apps)
Third Party Integration (93 other apps)
Ticket Management (60 other apps)
Workflow Management (63 other apps)

Additional information for LiveOps

Key features of LiveOps

  • Intelligent multichannel routing
  • Security and Reliability
  • Channel pivot
  • Pay-per-use
  • Simplicity and rapid deployment
  • On-demand scalability
  • Powerful integration
  • Multichannel support
  • Continuous innovation
  • Customized contact center design
  • LiveOps integrated agent desktop
  • Enterprise-class Customer Supprot
  • LiveOps Voice™
  • LiveOps Talent™ Agent Services
  • LiveOps Chat™
  • Solutions for all industries
  • LiveOps Social™
  • No scheduled downtime
  • LiveOps Email™
View All Features

Benefits

LiveOps Professional Services

Dedicated resources experienced in a variety of disciplines, ready to work closely with your team to deliver outstanding business results – on time and on budget. While LiveOps offers optional full service support, our preferred methodology involves fully training your team on our self-service tools to minimize your operational costs and maximize your operational agility.

LiveOps Customer Support

Enterprise-class support that ensures superior business results on an uninterrupted basis, even enabling you to manage customer tickets directly and obtain platform status information on demand.

LiveOps Talent™: Agent Services

A complete contact center outsourcing solution that lets you tap into the best at-homeagents in your industry through cloud technology, resulting in higher customer satisfaction and improved sales results -- all at a pay-per-use model so you can scale as needed.