LiveOps Pricing, Features, Reviews & Alternatives


On-Demand Customer Service and Support Solutions

1.0/5 (1 review)

LiveOps overview

What is LiveOps?

LiveOps gives you cloud flexibility, intelligent multichannel routing, real-time reporting and interaction recording across every channel – voice, email, web chat, social (including Twitter and Facebook) and SMS – along with a customer interaction database that gives you a 360-degree view of the customer front and center. And all of it delivered to the highest cloud security standards.

Built on this platform and integrated in the same easy-to-use multichannel agent desktop is a comprehensive suite of LiveOps Applications™ developed to optimize your contact center performance and enhance your customer experience.


Starting from
Value for money


Business size



United States, Australia

Supported languages

LiveOps screenshotReward and Delight Customers with LiveOpsLiveOps screenshot

LiveOps user reviews

Very good

Value for money
Ease of use
Customer support
Steve K.

One of the worst platforms for sales prospecting

Reviewed 2016-11-03
Review Source: Capterra

LiveOps was one of the worst platforms for sales teams. It may be that it is designed more for customer support or if you're selling a commodity like newspaper subscriptions. There are definitely better solutions.

not much

limited capabilities and sub-par integration with salesforce

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 0/10

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LiveOps pricing

Starting from

LiveOps features

Call Center Management
Queue Management
Real-Time Chat

Activity Dashboard (151 other apps)
Alerts / Escalation (195 other apps)
Alerts/Notifications (153 other apps)
Customizable Branding (204 other apps)
Email Management (149 other apps)
Knowledge Base Management (175 other apps)
Live Chat (184 other apps)
Mobile Access (134 other apps)
Multi-Channel Communication (185 other apps)
Reporting & Statistics (171 other apps)
Reporting/Analytics (257 other apps)
Self Service Portal (153 other apps)
Support Ticket Management (138 other apps)
Surveys & Feedback (154 other apps)
Third Party Integrations (206 other apps)

Videos and tutorials

Additional information for LiveOps

Key features of LiveOps

  • Intelligent multichannel routing
  • Security and Reliability
  • Channel pivot
  • Pay-per-use
  • Simplicity and rapid deployment
  • On-demand scalability
  • Powerful integration
  • Multichannel support
  • Continuous innovation
  • Customized contact center design
  • LiveOps integrated agent desktop
  • Enterprise-class Customer Supprot
  • LiveOps Voice™
  • LiveOps Talent™ Agent Services
  • LiveOps Chat™
  • Solutions for all industries
  • LiveOps Social™
  • No scheduled downtime
  • LiveOps Email™
View All Features


LiveOps Professional Services

Dedicated resources experienced in a variety of disciplines, ready to work closely with your team to deliver outstanding business results – on time and on budget. While LiveOps offers optional full service support, our preferred methodology involves fully training your team on our self-service tools to minimize your operational costs and maximize your operational agility.

LiveOps Customer Support

Enterprise-class support that ensures superior business results on an uninterrupted basis, even enabling you to manage customer tickets directly and obtain platform status information on demand.

LiveOps Talent™: Agent Services

A complete contact center outsourcing solution that lets you tap into the best at-homeagents in your industry through cloud technology, resulting in higher customer satisfaction and improved sales results -- all at a pay-per-use model so you can scale as needed.