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Vivocha is an emerging provider of Next Generation Customer Engagement solutions. Its award-winning platform enables businesses to seamlessly communicate with prospects and customers right on the website Mobile or messaging app, using any combination of Video, Voice, Chat, and collaboration tools like assisted browsing, form & document sharing. A sophisticated proactive engine optimizes contacts to reduce service cost and avoid redundant calls to the contact center.
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Whether you provide a product, or a service, Vivocha can improve your customer service exponentially. As a freelance writer, I can use it and be available when visitors come to my website and be right there to answer questions. I could also hire sales/support staff to be there and use the product to push sales or offer an help desk service.
You can connect to many clients through one platform
You will need a live chat operator on duty
Internet, 51-200 employees
Used monthly for 2+ years
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Usually on chat interactions, in case of problems, it might take a while to understand what does the customer need, with all the feedback we get from the dashboard we are saving time in dealing with clients requests via chat
We have been using the chat and call back features of Vivocha for some years now and the whole team finds it very useful. For agents it is very easy to use and the dashboard offer us a good amount of information regarding the interaction of the customers on the page that help us understand what is the problem or what do the customer wants without making too many questions. It is very efficient so we receive all this information on real time. The integrations of Vivocha with Megento and Zendesk work very well.
It has its cost so I would recommend it not for small brands/companies, but to business in which it is very important to have a high level of customer experience, otherwise most of the features that worth it might remain unused
Q. What type of pricing plans does Vivocha offer?
Vivocha has the following pricing plans:
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of Vivocha?
Vivocha has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business
Q. What languages does Vivocha support?
Vivocha supports the following languages:
Swedish, Spanish, Hungarian, Hebrew, French, Thai, Irish, English, Turkish, Korean, Ukrainian, Danish, Dutch, Czech, German, Finnish, Italian, Arabic, Russian, Chinese (Simplified), Norwegian (Bokmal), Polish, Chinese (Traditional), Indonesian, Japanese, Portuguese
Q. Does Vivocha offer an API?
Yes, Vivocha has an API available for use.
Q. What other apps does Vivocha integrate with?
Vivocha integrates with the following applications:
Drupal, Magento Commerce, Google Analytics, GoToAssist, PrestaShop, Google Drive, Wordpress, Salesforce Sales Cloud, Joomla, Docebo, Webtrends, Shopify, Zendesk
Q. What level of support does Vivocha offer?
Vivocha offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat