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Vivocha

Next Generation Customer Interaction Platform

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Vivocha Pricing, Features, Reviews and Alternatives

Vivocha product overview

Price starts from

No info

What is Vivocha?

Vivocha is an emerging provider of Next Generation Customer Engagement solutions. Its award-winning platform enables businesses to seamlessly communicate with prospects and customers right on the website Mobile or messaging app, using any combination of Video, Voice, Chat, and collaboration tools like assisted browsing, form & document sharing. A sophisticated proactive engine optimizes contacts to reduce service cost and avoid redundant calls to the contact center.

Key benefits of using Vivocha

Boosts online sales thanks to a significant increase in the conversion rate. Decreases the abandonment rate and increases the average sale price thanks to prompt support over multiple channels. Identifies hot leads and offers the best web experience on the market!

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support
Knowledge Base
Chat

Training options

In Person
Documentation
Live Online
Webinars

Vivocha pricing information

Value for money

No reviews

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Vivocha features

Functionality

4.0

/5

2
Total Features28 7 categories

Most valued features by users

Reporting/Analytics
API
Mobile Access
Social Media Integration
Surveys & Feedback
Alerts / Escalation
Knowledge Base Management
Automatic Call Distribution

Functionality contenders

Vivocha users reviews

Overall rating

4.5

/5

2

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10
Rating distribution

5

4

3

2

1

1

1

0

0

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Convert Online Visitors Faster

Reviewed 8 years ago

Whether you provide a product, or a service, Vivocha can improve your customer service exponentially. As a freelance writer, I can use it and be available when visitors come to my website and be right there to answer questions. I could also hire sales/support staff to be there and use the product to push sales or offer an help desk service.

Pros

You can connect to many clients through one platform

Cons

You will need a live chat operator on duty

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

The right platform for top customer experience

Reviewed 3 years ago

Usually on chat interactions, in case of problems, it might take a while to understand what does the customer need, with all the feedback we get from the dashboard we are saving time in dealing with clients requests via chat

Pros

We have been using the chat and call back features of Vivocha for some years now and the whole team finds it very useful. For agents it is very easy to use and the dashboard offer us a good amount of information regarding the interaction of the customers on the page that help us understand what is the problem or what do the customer wants without making too many questions. It is very efficient so we receive all this information on real time. The integrations of Vivocha with Megento and Zendesk work very well.

Cons

It has its cost so I would recommend it not for small brands/companies, but to business in which it is very important to have a high level of customer experience, otherwise most of the features that worth it might remain unused

Vivocha FAQs and common questions

Vivocha has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


Vivocha has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Vivocha supports the following languages:
Swedish, Spanish, Hungarian, Hebrew, French, Thai, Irish, English, Turkish, Korean, Ukrainian, Danish, Dutch, Czech, German, Finnish, Italian, Arabic, Russian, Chinese (Simplified), Norwegian (Bokmal), Polish, Chinese (Traditional), Indonesian, Japanese, Portuguese


Yes, Vivocha has an API available for use.


Vivocha integrates with the following applications:
Drupal, Magento Commerce, Google Analytics, GoToAssist, PrestaShop, Google Drive, Wordpress, Salesforce Sales Cloud, Joomla, Docebo, Webtrends, Shopify, Zendesk


Vivocha offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

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