Vivocha Pricing, Features, Reviews & Comparison of Alternatives

Vivocha

Next Generation Customer Interaction Platform

4.5/5 (2 reviews)

Vivocha overview

What is Vivocha?

Vivocha is an emerging provider of Next Generation Customer Engagement solutions. Its award-winning platform enables businesses to seamlessly communicate with prospects and customers right on the website Mobile or messaging app, using any combination of Video, Voice, Chat, and collaboration tools like assisted browsing, form & document sharing. A sophisticated proactive engine optimizes contacts to reduce service cost and avoid redundant calls to the contact center.
More than 200 companies around the world, including ING, Crédit Agricole, L’Occitane, AXA, Genertel, Allianz, TUI, National Bank of Kuwait, E.ON, Accenture, NewLook, BMW, trust Vivocha technology to improve their Online customer care processes.
As a stand-alone platform, or fully integrated with pre-existing contact center technologies, Vivocha dramatically reduces deployment time and integration cost, resulting in fast ROI.
www.vivocha.com

Pricing

Starting from
$52/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 7 other markets, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 22 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
Vivocha screenshotVivocha - Meet Your Customers OnlineVivocha Overview - Video chat

Vivocha reviews

Excellent
1

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  0.0
  4.0
  3.0
  4.0
Stephanie Watson

Convert Online Visitors Faster

Reviewed 2013-04-25
Review Source: GetApp

Whether you provide a product, or a service, Vivocha can improve your customer service exponentially. As a freelance writer, I can use it and be available when visitors come to my website and be right there to answer questions. I could also hire sales/support staff to be there and use the product to push sales or offer an help desk service.

Pros
You can connect to many clients through one platform

Cons
You will need a live chat operator on duty

Rating breakdown

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Anonymous

The right platform for top customer experience

Used monthly for 2+ years
Reviewed 2019-01-11
Review Source: Capterra

Usually on chat interactions, in case of problems, it might take a while to understand what does the customer need, with all the feedback we get from the dashboard we are saving time in dealing with clients requests via chat

Pros
We have been using the chat and call back features of Vivocha for some years now and the whole team finds it very useful. For agents it is very easy to use and the dashboard offer us a good amount of information regarding the interaction of the customers on the page that help us understand what is the problem or what do the customer wants without making too many questions. It is very efficient so we receive all this information on real time. The integrations of Vivocha with Megento and Zendesk work very well.

Cons
It has its cost so I would recommend it not for small brands/companies, but to business in which it is very important to have a high level of customer experience, otherwise most of the features that worth it might remain unused

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Vivocha pricing

Starting from
$52/month
Pricing options
Subscription
View Pricing Plans

Vivocha licence fees are charged on a per-user, per-month basis to give you step-by-step scalability in your adoption of the services.

Vivocha features

API
Activity Tracking

Activity Dashboard (252 other apps)
Automatic Notifications (220 other apps)
CRM Integration (144 other apps)
Calendar Management (194 other apps)
Custom Fields (157 other apps)
Customer Database (174 other apps)
Customizable Branding (226 other apps)
Customizable Reporting (178 other apps)
Customizable Templates (194 other apps)
Data Import/Export (200 other apps)
Electronic Payments (152 other apps)
Email Integration (208 other apps)
Real Time Data (145 other apps)
Reminders (198 other apps)
Reporting & Statistics (272 other apps)
Social Media Integration (188 other apps)
Surveys & Feedback (164 other apps)
Third Party Integration (247 other apps)

Videos and tutorials

Additional information for Vivocha

Key features of Vivocha

  • Multichannel Platforrm
  • Co-Browsing
  • Form Sharing
  • Proactive Engagement Rules
  • Macros & Canned Response
  • Open API
  • SSL Support
  • Page Pushing
  • Complete Customization of Services
  • Agents & Routing Management
  • Google Analytics Integrations
  • Ecommerce Integrations
  • Transcript Analysis & Data Export
  • Visitors Tracking History
  • Voice Call: Click to Call, Call Back Now & Later
  • Video Chat & Call
View All Features

Benefits

Boosts online sales thanks to a significant increase in the conversion rate. Decreases the abandonment rate and increases the average sale price thanks to prompt support over multiple channels. Identifies hot leads and offers the best web experience on the market!