App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
Learn why GetApp is free
Vivocha Pricing, Features, Reviews and Alternatives
Vivocha FAQs
Q. Who are the typical users of Vivocha?
Q. What languages does Vivocha support?
Vivocha supports the following languages:
French, Thai, Irish, English, Turkish, Korean, Ukrainian, Swedish, Spanish, Hungarian, Hebrew, Danish, Dutch, Czech, German, Finnish, Italian, Arabic, Russian, Chinese (Simplified), Norwegian (Bokmal), Polish, Chinese (Traditional), Indonesian, Japanese, Portuguese
Q. What other apps does Vivocha integrate with?
Vivocha product overview
What is Vivocha?
Vivocha is an emerging provider of Next Generation Customer Engagement solutions. Its award-winning platform enables businesses to seamlessly communicate with prospects and customers right on the website Mobile or messaging app, using any combination of Video, Voice, Chat, and collaboration tools like assisted browsing, form & document sharing. A sophisticated proactive engine optimizes contacts to reduce service cost and avoid redundant calls to the contact center.
Key benefits of using Vivocha
Typical customers
Platforms supported
Support options
Training options
Not sure about Vivocha? Compare it with a popular alternative
Vivocha
Starting from
No pricing info
Starting from
49
/user
Per month
Vivocha pricing information
Vivocha features
Vivocha users reviews
Overall Rating
4.5
/5
2
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8/10
1
1
0
0
0
Stephanie Watson
Review source
Share this review:
Whether you provide a product, or a service, Vivocha can improve your customer service exponentially. As a freelance writer, I can use it and be available when visitors come to my website and be right there to answer questions. I could also hire sales/support staff to be there and use the product to push sales or offer an help desk service.
You can connect to many clients through one platform
You will need a live chat operator on duty
Verified reviewer
Internet, 51-200 employees
Used monthly for 2+ years
Review source
Share this review:
Usually on chat interactions, in case of problems, it might take a while to understand what does the customer need, with all the feedback we get from the dashboard we are saving time in dealing with clients requests via chat
We have been using the chat and call back features of Vivocha for some years now and the whole team finds it very useful. For agents it is very easy to use and the dashboard offer us a good amount of information regarding the interaction of the customers on the page that help us understand what is the problem or what do the customer wants without making too many questions. It is very efficient so we receive all this information on real time. The integrations of Vivocha with Megento and Zendesk work very well.
It has its cost so I would recommend it not for small brands/companies, but to business in which it is very important to have a high level of customer experience, otherwise most of the features that worth it might remain unused
© 2010-2023 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.