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Q. Who are the typical users of Vivocha?
Q. What languages does Vivocha support?
Vivocha supports the following languages:
French, Thai, Irish, English, Turkish, Korean, Ukrainian, Swedish, Spanish, Hungarian, Hebrew, Danish, Dutch, Czech, German, Finnish, Italian, Arabic, Russian, Chinese (Simplified), Norwegian (Bokmal), Polish, Chinese (Traditional), Indonesian, Japanese, Portuguese
Q. What other apps does Vivocha integrate with?
Vivocha is an emerging provider of Next Generation Customer Engagement solutions. Its award-winning platform enables businesses to seamlessly communicate with prospects and customers right on the website Mobile or messaging app, using any combination of Video, Voice, Chat, and collaboration tools like assisted browsing, form & document sharing. A sophisticated proactive engine optimizes contacts to reduce service cost and avoid redundant calls to the contact center.
Typical customers
Platforms supported
Support options
Training options
Starting from
No pricing info
Starting from
49
/user
Per month
Overall Rating
4.5
/5
2
Positive reviews
100
%
1
1
0
0
0
Stephanie Watson
Review source
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Whether you provide a product, or a service, Vivocha can improve your customer service exponentially. As a freelance writer, I can use it and be available when visitors come to my website and be right there to answer questions. I could also hire sales/support staff to be there and use the product to push sales or offer an help desk service.
You can connect to many clients through one platform
You will need a live chat operator on duty
Verified reviewer
Internet, 51-200 employees
Used monthly for 2+ years
Review source
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Usually on chat interactions, in case of problems, it might take a while to understand what does the customer need, with all the feedback we get from the dashboard we are saving time in dealing with clients requests via chat
We have been using the chat and call back features of Vivocha for some years now and the whole team finds it very useful. For agents it is very easy to use and the dashboard offer us a good amount of information regarding the interaction of the customers on the page that help us understand what is the problem or what do the customer wants without making too many questions. It is very efficient so we receive all this information on real time. The integrations of Vivocha with Megento and Zendesk work very well.
It has its cost so I would recommend it not for small brands/companies, but to business in which it is very important to have a high level of customer experience, otherwise most of the features that worth it might remain unused