Vivocha Pricing, Features, Reviews & Comparison of Alternatives


Next Generation Customer Interaction Platform

4.5/5 (2 reviews)

Vivocha overview

What is Vivocha?

Vivocha is an emerging provider of Next Generation Customer Engagement solutions. Its award-winning platform enables businesses to seamlessly communicate with prospects and customers right on the website Mobile or messaging app, using any combination of Video, Voice, Chat, and collaboration tools like assisted browsing, form & document sharing. A sophisticated proactive engine optimizes contacts to reduce service cost and avoid redundant calls to the contact center.
More than 200 companies around the world, including ING, Crédit Agricole, L’Occitane, AXA, Genertel, Allianz, TUI, National Bank of Kuwait, E.ON, Accenture, NewLook, BMW, trust Vivocha technology to improve their Online customer care processes.
As a stand-alone platform, or fully integrated with pre-existing contact center technologies, Vivocha dramatically reduces deployment time and integration cost, resulting in fast ROI.


Starting from
Pricing options
Value for money
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Business size



United States, Canada, United Kingdom, Australia, China and 3 other markets, India, Japan, Germany

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 22 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Taiwanese, Thai
Vivocha screenshotVivocha - Meet Your Customers OnlineVivocha Overview - Video chat

Vivocha reviews


Very good

Value for money
Ease of use
Customer support
Stephanie Watson

Convert Online Visitors Faster

Reviewed 2013-04-25
Review Source: GetApp

Whether you provide a product, or a service, Vivocha can improve your customer service exponentially. As a freelance writer, I can use it and be available when visitors come to my website and be right there to answer questions. I could also hire sales/support staff to be there and use the product to push sales or offer an help desk service.

You can connect to many clients through one platform

You will need a live chat operator on duty

Rating breakdown

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The right platform for top customer experience

Used monthly for 2+ years
Reviewed 2019-01-11
Review Source: Capterra

Usually on chat interactions, in case of problems, it might take a while to understand what does the customer need, with all the feedback we get from the dashboard we are saving time in dealing with clients requests via chat

We have been using the chat and call back features of Vivocha for some years now and the whole team finds it very useful. For agents it is very easy to use and the dashboard offer us a good amount of information regarding the interaction of the customers on the page that help us understand what is the problem or what do the customer wants without making too many questions. It is very efficient so we receive all this information on real time. The integrations of Vivocha with Megento and Zendesk work very well.

It has its cost so I would recommend it not for small brands/companies, but to business in which it is very important to have a high level of customer experience, otherwise most of the features that worth it might remain unused

Rating breakdown

Ease of use
Customer support

Likelihood to recommend: 8/10

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Vivocha pricing

Starting from
Pricing options
View Pricing Plans

Vivocha licence fees are charged on a per-user, per-month basis to give you step-by-step scalability in your adoption of the services.

Vivocha features

Activity Tracking

Activity Dashboard (262 other apps)
Automatic Notifications (223 other apps)
Calendar Management (196 other apps)
Contact Database (146 other apps)
Contact Management (149 other apps)
Custom Fields (161 other apps)
Customer Database (185 other apps)
Customizable Branding (236 other apps)
Customizable Reporting (182 other apps)
Customizable Templates (198 other apps)
Data Import/Export (209 other apps)
Electronic Payments (159 other apps)
Email Integration (214 other apps)
Reminders (199 other apps)
Reporting & Statistics (287 other apps)
Social Media Integration (193 other apps)
Surveys & Feedback (167 other apps)
Third Party Integration (259 other apps)

Videos and tutorials

Additional information for Vivocha

Key features of Vivocha

  • Multichannel Platforrm
  • Co-Browsing
  • Form Sharing
  • Proactive Engagement Rules
  • Macros & Canned Response
  • Open API
  • SSL Support
  • Page Pushing
  • Complete Customization of Services
  • Agents & Routing Management
  • Google Analytics Integrations
  • Ecommerce Integrations
  • Transcript Analysis & Data Export
  • Visitors Tracking History
  • Voice Call: Click to Call, Call Back Now & Later
  • Video Chat & Call
View All Features


Boosts online sales thanks to a significant increase in the conversion rate. Decreases the abandonment rate and increases the average sale price thanks to prompt support over multiple channels. Identifies hot leads and offers the best web experience on the market!