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Top Rated Live Chat Software with CRM

Last updated: April 2026

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218 software options

Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

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Zendesk offers industry leading live chat software that’s quick to implement and easy to use. It lets you deliver real time, conversational support on web, mobile, and social media like Facebook/WhatsApp. Response times can be as fast as 30 seconds and agent performance can improve by 25%.

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Freshdesk logo

Freshdesk

Online helpdesk system and customer service software

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Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

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Text logo

Text

AI-powered support that turns every chat into revenue.

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Text is customer service software that goes beyond resolving conversations — it turns them into revenue. AI agents work alongside human agents in one inbox, handling support, qualifying leads, and driving sales. Trained on your knowledge base. Ready to go in minutes.

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Social Intents logo

Social Intents

Live chat software for Microsoft Teams, Slack, and ChatGPT.

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Talking to your website visitors should be easy. Chat with them right from the tools you already use: Microsoft Teams, Slack, Google Chat, Zoom, and ChatGPT.

Enable an AI chatbot trained on your own content with 1 click. Escalate AI chats to humans as needed to reduce support cost.

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Botmaker logo

A chatbot platform that automates customer service

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Botmaker is an intelligent chatbot platform focused on automating sales processes, through which companies can manage the use of bots, make them experts on specific topics and service flows, and respond to thousands of customer messages simultaneously.

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Twixor logo

Customer communications management software

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Twixor EnCaps is a low-code customer engagement platform that helps businesses deliver personalized interactions. The software utilizes generative AI and natural language processing functionalities on messaging platforms to create customer journeys. The CX platform combines digital assistant and intelligent process automation to deliver personalized interactions.

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Click2Magic logo

Click2Magic is a Customer Live chat support Application

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Get in touch with your website visitors instantly. Let the Click2Magic live bots or human agents check into what your visitors are looking for from your website and accordingly engage them with the answers. Click2Magic has a different range of features to understand the customer's behavior.

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eGain Superchat logo

Why chat when you can super chat?

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eGain Chat is a comprehensive live chat software that includes text chat, audio chat, video chat, and proactive chat capabilities, as well as chat via messaging channels like Apple Business Chat, Facebook Messenger, Google’s Business Messages, SMS, WhatsApp, in-app messaging, and others.

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Talkative logo

Live chat solution for businesses of all sizes

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Talkative is a live chat solution that enables businesses of all sizes to communicate with customers via chats, audio/video calls, and cobrowsing. It lets users embed voice calls into business websites, track calls using Google analytics, and view customer information in real-time.

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elastic logo

Chatbot solution to manage customer engagement

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elastic provides an automated chatbot solution for businesses to improve customer service and boost productivity. It offers features like natural language processing and automated responses across several social channels including WhatsApp, Facebook, Instagram, and more to engage customers.

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Chatiico logo

Enterprise Messaging Platform

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Chatiico is a web-based enterprise messaging application that allows companies to scale their customer conversations.

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Dialogo logo

Cloud-based live chat and conversational AI platform

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Dialogo is a cloud-based conversational AI platform that helps businesses respond to various requests from different channels, recognize the nationality of the calling customers, and more on a unified platform.

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LiveHelp logo

Live chat platform for customer care & customer engagement

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LiveHelp is a live chat solution that enables organizations to provide real-time online customer care on products or services within a variety of industries

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Botgate logo

Conversational AI platform for sales and marketing

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Botgate AI is a conversational marketing platform designed specifically for sales and customer success teams. Our hybrid model combines an intelligent bot with human touch points to shorten your sales cycle, qualify leads faster and improve your conversion rate.

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USAN Contact Suite for Amazon Connect logo

Extending the power and breadth of Amazon Connect

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Contact Suite is a critical component of any Amazon Connect implementation. It consists of natively built solutions that extend the power and
functionality of Amazon Connect. These solutions require no integration effort and work in tandem with Amazon Connect. Agent Desktop, Dialer, Chat, Email

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ActivEngage logo

Communication solution for automotive businesses

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ActiveEngage is a web-based live chat and communication solution designed to help businesses in the automotive industry optimize the customer buying journey. Features include lead generation and routing, real-time escalations, activity tracking, reporting, and analytics.

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LEX Reception logo

Cloud-based live chat software

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LEX Reception is a cloud-based software that helps users with dedicated legal receptionist support 24/7. The receptionists handle legal intake and client retention to build strong relationships. It helps team members grow, nurture potential clients, and work with CRM so teams can focus on casework.

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Hoory logo

Cloud-based conversational AI platform

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Hoory is a conversational AI Platform designed to automate customer support processes and streamline communication. As an AI assistant, Hoory understands user intent and provides sharp, context-savvy responses to efficiently handle high-volume queries. The platform offers a robust set of features to elevate the customer support experience.

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Subiz logo

Website-integrated Live Chat Software

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Support customer when they need, make them happy, and boost your sale

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Cleed.ai logo

All-in-one AI Assistant to boost sales and customer care

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Cleed.ai is an AI-powered conversational assistant designed for e-commerce & corporate sites, acting as a digital salesperson that increases conversion and reduces customer service costs, providing a cutting edge & high-end customer experience.

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optimise-it logo

Enhancing customer service via live chat

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X-Livechat is a solution from Value Added Services within the Ströer X Group. With our chat software we improve your customer experience!

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VeriShow logo

Video Chat, Cobrowsing, Screen sharing, Certified signature

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Free textual chat

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Thrio logo

Contact center technology. Done right.

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Thrio's CCaaS platform features inbound/outbound voice, full omnichannel, robotic process automation, and built-in AI tools.

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NestDesk logo

Customer engagement and service management solution

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NestDesk is the affordable customer service solution for Shopify stores of all sizes to close sales from every conversation. NestDesk works as both a support tool and a sales engine, bringing all customer data and order actions together in one place for quick and personalized assistance.

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ViaSay logo

Platform that makes customer interactions simple & efficient

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ViaSay is a leading Conversational AI and Customer Experience Automation platform.

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