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UserZoom
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
User experience (UX) insights for product development
Table of Contents
UserZoom - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: August 2025
UserZoom overview
What is UserZoom?
UserZoom is a cloud-based user experience (UX) solution that provides product developers with actionable UX insights for digital experiences. The platform facilitates the collection of user feedback and insights via testing, surveys, audio feedback, video feedback, and more. As well as usability testing, UserZoom also offers tools for participant sourcing, usability benchmarking, informative architecture research, dashboard creation, and more.
The UserZoom platform helps businesses to source users for testing using the automated sourcing engine, which has access to over 120 million users. Businesses can also source their own participants through channels such as social media, email mailing lists, and more. The data gathering functionality within UserZoom allows businesses to capture qualitative UX insights via usability testing including remote moderated and unmoderated testing, benchmark studies, screen recording, custom surveys, intent testing, and more.
Businesses can drill down on captured insights within UserZoom using tools such as dashboards, reports, and analytics. Businesses can analyze metrics such as success rates, time on page, page views, clicks, and more, and reports such as heatmaps, clickstreams, and dendrograms can be generated. UserZoom integrates with a range of third party prototyping tools, analytics platforms, market research solutions, A/B testing tools, and tag management platforms including Google Analytics, Figma, Adobe Target, Google Tag Manager, and more.
Starting price
Alternatives
with better value for money
UserZoom’s user interface
UserZoom reviews
Overall rating
4.4
/5
10
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.5/10
5
4
3
2
1
4
6
0
0
0
Alex J.
Head of UX Research
Verified reviewer
Anonymity request
Verified reviewer
Anonymity request
Mark K.
Project Manager
Verified reviewer
Anonymity request
Beatriz R.
UX Researcher
Who uses UserZoom?
Based on 10 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
UserZoom's key features
Most critical features, based on insights from UserZoom users:
All UserZoom features
Features rating:
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UserZoom integrations (12)
UserZoom support options
Typical customers
Platforms supported
Support options
Training options
UserZoom FAQs
UserZoom has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business
These products have better value for money
Q. What languages does UserZoom support?
UserZoom supports the following languages:
English, German, Spanish
Q. Does UserZoom offer an API?
Yes, UserZoom has an API available for use.
Q. What level of support does UserZoom offer?
UserZoom offers the following support options:
Phone Support, Email/Help Desk, Chat
