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Mongoose
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Every conversation matters.
Table of Contents
Mongoose - 2026 Pricing, Features, Reviews & Alternatives
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Mongoose overview
What is Mongoose?
Mongoose is the leading Conversation Intelligence Platform designed exclusively for higher education. Trusted by over 1,000 institutions, Mongoose helps colleges and universities engage students, alumni, and staff through AI-powered text, chat, and WhatsApp.
By integrating automation, behavioral insights, and multi-channel communication, Mongoose enables institutions to scale engagement and drive measurable outcomes across admissions, student success, and alumni relations.
With Mongoose’s shared inbox, multiple team members can collaborate in real time to respond to student inquiries, automate reminders for deadlines, and facilitate alumni engagement—all from a centralized platform.
Our AI-driven chatbot enhances student support by answering FAQs, reducing administrative workload, and improving response times.
Key Features:
AI-Powered Messaging – Automate student and alumni outreach with personalized, real-time responses through text, WhatsApp, and chat.
Behavioral Insights & Analytics – Gain actionable insights from student and alumni conversations, helping teams improve messaging strategies.
Scalable Engagement – Institutions can send targeted campaigns for admissions deadlines, retention interventions, and fundraising drives.
Seamless CRM & SIS Integration – Mongoose integrates with Salesforce, Ellucian, Slate, Workday, and more to sync engagement data effortlessly.
Compliance & Security – SOC 2 certified and GDPR/FERPA compliant, ensuring secure, institution-wide communication.
Mongoose allows higher ed institutions to move beyond transactional messaging by providing tools that foster trust, strengthen relationships, and optimize student and alumni engagement strategies.
Key benefits of using Mongoose
AI-Driven Insights & Behavioral Analytics: Analyze key topics, emotions, and engagement trends to refine communication strategies and improve student and alumni interactions.
Automated Workflows for Efficiency: Save staff time by automating student reminders, alumni outreach, and FAQs with AI-powered chatbots and automated response sequences.
Seamless CRM & SIS Integration: Sync communication data effortlessly with Salesforce, Ellucian, Slate, Workday, and other student information systems for a holistic engagement strategy.
Secure & Compliant: Ensure institutional security with SOC 2 certification and GDPR/FERPA compliance, giving teams the confidence to communicate at scale.
Starting price
per year
Alternatives
with better value for money
Mongoose’s user interface
Mongoose pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.7
Ease of use
4.8
Customer support
4.9
Reviews sentiment
What do users say about Mongoose?
Users say Mongoose is easy to set up and user-friendly, with intuitive tutorials and a smooth implementation process. They find the interface convenient and appreciate that it works well for users of all ages, though some mention minor glitches and that new users may feel overwhelmed by the many options. They report that message sending is efficient, with features like smart messaging, scheduling, and shared inboxes making communication streamlined and reliable. They note some limitations, such as character count restrictions and the inability to send video messages, but value the helpful campaign tracking and templates.
Reviewers indicate customer support is exceptional, with responsive and knowledgeable representatives who assist with setup and ongoing questions. They feel the support team is proactive, friendly, and committed to client success, making the overall experience positive.
Select to learn more
Who uses Mongoose?
Based on 64 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
Mongoose's key features
Most critical features, based on insights from Mongoose users:
All Mongoose features
Features rating:
Mongoose alternatives
Mongoose
Starting from
2500
/user
Per year
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Starting from
8000
Per year
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No pricing info
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Starting from
1200
Per month
Mongoose pricing
Value for money rating:
Starting from
2500
/user
Per year
User opinions about Mongoose price and value
Value for money rating:
To see what individual users think of Mongoose's price and value, check out the review snippets below.
Michael F.
Recruiting Direcor
Nicole R.
Admissions Representative
Mongoose integrations (6)
Top integrations
Mongoose support options
Typical customers
Platforms supported
Support options
Training options
Mongoose FAQs
Mongoose has the following pricing plans:
Starting from: $2500.00/year
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Mongoose?
Mongoose has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Mongoose support?
Mongoose supports the following languages:
English
Q. Does Mongoose support mobile devices?
Mongoose supports the following devices:
Android, iPad, iPhone
Q. Does Mongoose offer an API?
Yes, Mongoose has an API available for use.
Q. What other apps does Mongoose integrate with?
Mongoose integrates with the following applications:
Ellucian, CRM Analytics, Blackbaud CRM, Workday HCM, Radius, Salesforce Platform
Q. What level of support does Mongoose offer?
Mongoose offers the following support options:
Knowledge Base, Email/Help Desk, Phone Support, 24/7 (Live rep), Chat