ToucanTech Pricing, Features, Reviews & Comparison of Alternatives

Pros
The platform is extremely easy to use and navigate. If you are stuck, then the service team are always willing to help, either over the phone, a webinar or travel up in person. Truly outstanding service.

Rating breakdown

Likelihood to recommend: 10/10

Pros
One software for alumni relations, communications, donations records, moves management and online community feature Ease of use Excellent support and training Attractive user interface Continual expansion and development of the product following feedback from users Ease of migration from previous provider to Toucan Tech Commitment and knowledge of the product from all the staff from top to bottom An understanding of Development Office work and what customers want

Cons
No major complaints - any queries have been dealt with quickly and efficiently

Rating breakdown

Likelihood to recommend: 10/10

Pros
I have no experience administering a website so was a little daunted at first. However, the training we received was effective and practical. After being shown the features of the site I found it was set up in a logical way that was easy to understand and use. Adding content and news items is very simple and they look great when published. I also like the flexibility of the design hub which gives me the ability to change the design to suit our corporate branding. The integration of our database was managed by the Toucan Tech support team and our IT department and and was fairly seamless and easy. After the data transfer we were able to send mass email communications to our alumni very easily. The design of the emails is customizable and they look very professional. I also like that we can share our stories straight from the site to our socials.

Cons
Some of the advanced filters are difficult to master. However, the support site is very helpful and has lots of resources available to use when we are stuck, or we email the support team for advice.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Customer service, issue resolution, responsiveness, new product releases, ease of use, competitive pricing, willingness to find custom solutions, training, and lots of resources, a community of users.

Cons
Can have slow load speeds at times and other bugs (but those are quickly fixed with support)

Rating breakdown

Likelihood to recommend: 9/10

Pros
The set up process was pain free, and from this support has been readily available with hints and tips being shared regularly. Overall, the ToucanTech software is easy to navigate and offers a lot of features. We have mostly been using this to maintain our alumni database and to promote and manage our events and news, however there are plans to build up our mentor network, open an online shop and to eventually begin fundraising - the fact that we have a piece of software that can do it all is fantastic.

Cons
I don't have any particular negatives about ToucanTech. The staff there have been completely supportive from the initial contact to today (4 years later!). The software can take a bit of time to discover and there are some steps that you need to remember, but that is no different to any other platform.

Rating breakdown

Likelihood to recommend: 10/10