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ToucanTech

4.9
(104)

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Smart software to power community engagement

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(6)

ToucanTech Pricing, Features, Reviews and Alternatives

ToucanTech FAQs

Q. What type of pricing plans does ToucanTech offer?

ToucanTech has the following pricing plans:
Pricing model: Subscription

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Q. Who are the typical users of ToucanTech?

ToucanTech has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does ToucanTech support?

ToucanTech supports the following languages:
English

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Q. Does ToucanTech support mobile devices?

ToucanTech supports the following devices:
Android, iPad, iPhone

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Q. Does ToucanTech offer an API?

No, ToucanTech does not have an API available.

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Q. What other apps does ToucanTech integrate with?

ToucanTech integrates with the following applications:
PayPal, Twitter, Stripe, GoCardless, Freshchat, LinkedIn for Business, Google Cloud, Meta for Business, Instagram

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Q. What level of support does ToucanTech offer?

ToucanTech offers the following support options:
Email/Help Desk, Chat, Phone Support, 24/7 (Live rep), FAQs/Forum, Knowledge Base

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ToucanTech product overview

What is ToucanTech?

Who Uses ToucanTech?

Key benefits of using ToucanTech

  • Benefit from an all-in-one alumni management platform which allows both staff and alumni to connect with one another, organize events, store data, and build relationships.

  • Create a custom community website using the admin portal and personalize the design of the page with branding, images, text, and more.

  • Rest assured that all data stored with the ToucanTech system is secure with built-in measures for self-cleaning the database, anti-spam, de-duplication of data, and highly secure servers.

  • Use the in-built CRM to manage relationships between staff and alumni, and use real-time data to log activity, track levels of engagement, and run custom reports.

  • Organize events such as dinners, reunions, and charity events, set up clubs within the portal for specific subjects, manage fundraising and charity work with tools for donation collection, and more.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Phone Support
    24/7 (Live rep)
    FAQs/Forum
    Knowledge Base

    Training options

    Webinars
    Videos
    In Person
    Documentation
    Live Online

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    ToucanTech pricing information

    Value for money

    4.8

    /5

    104

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    Free plan
    Subscription
    Free trial
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    ToucanTech features

    Functionality

    4.7

    /5

    104

    Total features

    131

    8 categories

    Most valued features by users

    Activity Dashboard
    Reporting & Statistics
    Reporting/Analytics
    Assessment Management
    Alerts/Notifications
    Third Party Integrations
    API
    Customizable Branding

    Functionality contenders

    ToucanTech users reviews

    Overall Rating

    4.9

    /5

    104

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.57/10
    Rating distribution

    5

    4

    3

    2

    1

    93

    9

    2

    0

    0

    Pros
    Fantastic, thorough, lighteningly fast repsonse rates and a good understaning of what our business needs are in this educational environment.
    The benefits have been great, we invested at the same time as launching our bursary fund, so it's great to be working with super professional comms for this important group.
    It is reliable and its myriad functions - which you need to find out about and leverage - are useful and helpful.
    Cons
    I use it very seldom, but find it frustrating to obtain the results I require.
    Needs fulltime use, otherwise very frustrating to use occasionally.
    Tendency to slow down from time to time making searches and adding images or news difficult. Tendency for blue "shading" to appear over every word and element of a search.

    Overall rating contenders

    LK
    AvatarImg

    Laura K.

    Higher Education, 201-500 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Good software

    Reviewed 2 years ago
    Pros

    Easy to use and personalise, great customer support.

    Cons

    Currently only accepts small image size uploads, but feedback has been noted by Support Team.

    LB
    AvatarImg

    Louise B.

    Education Management, 51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Review of Toucan Tech

    Reviewed 2 years ago

    I like the collaborative nature and forward thinking approach. Toucan are excellent people to work with.

    Pros

    I like the ongoing updates to the software and fresh ideas

    Cons

    You need to constantly use it to understand its full functionality. Training is always a must.

    CG
    AvatarImg

    Catherine G.

    Education Management, 201-500 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Great customer service, a good tool but with some limitations.

    Reviewed a year ago

    ToucanTech is a good product with lots of potential. The customer and product development teams are really good, they are responsive and will tell us what is possible or not. At least no false expectations! They really will help to make sure we are using the platform to its best. We realised with using Toucan Tech that the challenges we are sometimes facing are not linked to the platform but the way we interact with our own stakeholder/audience. For example, competing with social media platforms to get them to connect. Overall, we believe that Toucan Tech is a good product and would invite anyone to look at it, but ask questions, check the demo to make sure it will answer your needs.

    Pros

    Fairly easy to use, reporting features, directory features

    Cons

    Form functionality limited, limited design option especially for the newsletter, not enough CRM features

    RP
    AvatarImg

    Roger P.

    Nonprofit Organization Management, 1-10 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Bells and whistles aren't everything, but you get a lot of them and much, much more from ToucanTech

    Reviewed 2 years ago

    There is a well known saying, "are you a person who knows the price of everything but the value of nothing?" If you are that sort of person then you will not see just how good value and comprehensive the product and service you get from ToucanTech. I am NOT that person.

    Pros

    The number one stand out feature is customer support. Having made contact with at least three other companies offering similar services, ToucanTech's "pro-activeness" was immediately apparent from the very first phone call I had with them. They had a "can-do" attitude. ToucanTech were patient as we groped towards deciding which software company to go with. I'm sure it must have been frustrating for...

    Cons

    When making our initial assessment of what systems are available across the market, ToucanTech looked expensive. But that is not the case. (There are no hidden extras. Most of what you want is included in the price quoted and which is prominently displayed on their website. There are add ons at extra cost, but again these are easy to find and quantify.)

    FB
    AvatarImg

    Felicity B.

    Marketing and Advertising, 51-200 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Impressed and pleased with Toucan Tech for our school alumni online portal and database

    Reviewed 2 years ago

    Really fantastic - great database, online portal and brilliant customer service.

    Pros

    I have used a number of member databases with online portals in my time in alumni relations and by a long stretch, Toucan Tech is the most intuitive and easy to use. It looks lovely with all the different colours and is clear and not overly complicated. If you can't figure something out initially , there is a brilliant list of resources on their support website. When we have had the odd further...

    Cons

    There honestly isn't much to criticise! Small gripes are currently the list of member records does not come up with the most recenty viewed first, which I have found a useful feature in previous systems for instance if you working through a load of data entry. When you are embedding a video in a news article, you have to have a static image at the top of the page (and the video link beneath) whereas due to social media and Youtube users now expect to be able to click on the image and go straight into a video playing. That's about it!

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