If your company is heavily invested in Salesforce and it's your go-to system record and you aren't using Wave - you need to seriously consider it. It has a learning curve, but not unlike any other BI tool. It has dashboards that come out of the box that can be useful for some but otherwise is extremely customizable. They are continually investing on the platform and providing improvements, still some to be made.
If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first (ie: building lenses - or datasets) and it may take some time to grasp. It can also be expensive, but in our case it has more than provided value for our team to help improve decision making abilities. My one biggest fault with SFDC is that any kind of real time support service is an add-on, so you'll need to be patient if you require help.
Likelihood to recommend: 9/10
Amazing visual experience for your data. Users find it so much easier to use and view data as well, which allow them to drive their performance in the right directions. The visualization of data not just from salesforce but also from outside systems is a huge plus as well, as now we can see all of our data in one place.
It is a heavy lift to implement and at first it can take a little bit of time to understand what you are looking at. But once it clicks it is off to the races.
Likelihood to recommend: 9/10
It has lots of customization functions which are great but time consuming. Reporting functions are nice but you need to dedicate the time to get it right.
Our services were on one of their servers that went down. This crippled operations and sales for a full day. Although we appreciated the constant updates about their fix, there should have been safe guards or back ups that would help them avoid these situations. The droid phone ap is extremely difficult to use.
Likelihood to recommend: 4/10
I have recently worked with this product, Dashboards are very interactive, mobile friendly and easy to share your data with your colleagues. You can filter your data with your dynamic time query. Response is also very quick and fast in terms of performance.
We have started recently and in learning phase, So can't provide much information for least like, but graphics are above than my expectation. i personally appreciate it.
Likelihood to recommend: 8/10
we use wave analytics to product sales and service dashboards
Produces great-looking dashboards that work within salesforce enviroment
difficult to create dashboard with out a good understanding of sql and sqal
Likelihood to recommend: 6/10
START: A Wave platform license is required to get started. Platform features include:
High-speed search based query index
Massively parallel processing
Cloud scale and trust
Builder User Licenses
$250 /user/month (billed annually)
Explorer User Licenses
A mobile-first, cloud-based business intelligence platform, Wave: Salesforce Analytics Cloud provides key insights into your data. It offers answers to questions about your data, and helps you correlate customer purchase history with satisfaction, better understand your customer base, pinpoint the best performing sales and marketing channels, forecast possible business scenarios, and detect new expansion opportunities, among many others.
Critical business data from various channels, such as your company’s CRM tool, ERP, and other data sources are managed, viewed, and shared with your team from a single, centralized application that you can access anywhere, anytime, and on any device. Wave: Salesforce Analytics Cloud supports self-service access that instantly provides users with answers to their queries, eliminating the need to log a ticket with the IT department and wait days, weeks, or even months for their issues to be addressed.
Because data is gathered from a variety of sources and consolidated in a single view, with just a few clicks, you see the big picture through engaging and easy-to-digest reports. Filters allow for systematic drill downs into the information you need, and Wave: Salesforce Analytics Cloud’s intuitive interface keeps your data intact and updated in real time, even as you switch from pie to bar chart, from line graph to donut chart.
Built on the Salesforce 1 platform, Wave: Salesforce Cloud Analytics is cloud-scale and instantly mobile. It integrates with a variety of Salesforce applications and works with a number of third-party apps in the AppExchange to extend its capabilities. It’s search-based and allows for immediate access to data that you can measure, filter, categorize, view, and share from your laptop, phone, or tablet.
Wave: Salesforce Analytics Cloud dashboards can be accessed on any device, and its mobile web app can be downloaded on iPhones and iPads. This allows users to view, filter, group, measure, and share datasets from their mobile devices. Data can instantly be connected, customized, and deployed from anywhere, anytime.
Questions around datasets are addressed in no time, and findings can be shared with other users via your smartphone – a feature especially useful for field professionals such as customer service representatives or marketing teams who are always on the go.
Designed for data builders and business users, Salesforce Analytics Cloud has a rapid visualization engine that shows in real time how one chart affects another. Through quick searches and interactive, beautifully-presented visuals that can be structured via tools such as groupings and filters, users gain critical business knowledge that helps them make better-informed decisions.
Wave’s visuals aren’t just about charts and color-coded lines. The app also allows users to make the experience as interesting as possible through quirky, fun stickers.
Wave: Salesforce Analytics Cloud provides a way for users, regardless of their data analytics background and experience (or lack thereof), to find answers to their queries without sending ticket requests to the IT department and waiting days, weeks, or months for solutions. Aside from process delays, long waiting periods can result in the data being irrelevant or obsolete when finally received.
Wave allows you to ask ad hoc questions as you explore and gain insights into your data. Updates are visible in real time, and filters and grouping strategies can be used to further slice and dice and, therefore, understand the data at your fingertips.
Depending on the type of business you do, your data sources can be diverse and numerous. Wave: Salesforce Analytics Cloud embraces all data forms, structured or unstructured, from tools such as ERP, CRM, website, RFID sensors, social media, among others.
Multiple (up to unlimited) dashboards can be created for various datasets to address your different data needs, e.g. the success of your marketing campaigns and customer service initiatives, insights into the age, gender, and location of your most valuable customers, the average time visitors spend on your websites, your most successful lead sources, and so on. Dashboards consolidate various data visualizations into a single view.
Because Wave: Salesforce Analytics Cloud is built on the Salesforce 1 platform, all data resides in Salesforce, hence, no synchronization issues with other of these applications, and uses the same sharing and security rules. Your data can be automated and customized using existing tools, such as workflow rules, custom data fields, and so on.
Updates and upgrades are easier to roll out, and data is stored within Salesforce servers, as opposed to external or third-party servers, until they’re exported.
Wave: Salesforce Analytics Cloud has native integrations with other Salesforce applications and easily connects with apps listed in the Salesforce AppExchange.
To start using the Salesforce Analytics Cloud, a Wave platform license is needed. Builder user licenses, which enable users to create and manage data connections and data sets, are billed annually at $250 per user per month.
Explorer user licenses, which allow users to view, personalize, and share dashboards and data insights, are likewise billed annually at $125 per user per month.