CourseStorm Reviews

* Ease of initial setup when I first found this software. * Classes are set up for registration in minutes. * Classes are duplicated for even quicker reposting. * Cost is well worth the product value; fees withheld without an invoice. * Fast and friendly responses whenever I reach out to customer support. * Customer Reps stay in touch to ask if I am satisfied. * Customized mass emails to all class registrants. * Payment process allows for reversals, if necessary, up until class date; this avoids deposit and refund. * Custom Payment Plans permitted for each class individually.

* No name badge template. Possibility of using Excel roster to create. * Classes default listing is Alphabetical vs. Chronological. * Probably other concerns but no time to find them while the product is working so well.

Thank you for the review! Our customer support reps appreciate the compliment, and we plan to keep up that level of support as long as you're with us. I also appreciate the feedback you provided for us, and if there is anything else that you feel could benefit from improvement, let us know!

I like how user friendly it is for the customer. Also, I am very please with the customer service and their willingness to work directly with us to help make it even better.

There are some short comings on the back end of the software but CourseStorm is working directly with us to make it even more user friendly. We have a complex registration process and they are doing everything they can to make to program even better.

Thank you for this feedback, Kim! We greatly appreciate your program's collaborative approach in providing us with thorough and helpful feedback throughout your onboarding, launch, and beyond. We're excited about the upcoming improvements to our financial system to further streamline the administrative side of things for you and all of our customers!

One of its strengths is its user-friendly interface and ease of use for creating and managing online courses. The platform offers a comprehensive set of tools and resources that allow educators to streamline course creation, manage registrations and payments, and track student progress. Additionally, CourseStorm offers customization options, which allows educators to tailor the platform to their specific needs. Overall, CourseStorm seems like a powerful and effective solution for educators looking to bring their courses online.

It's possible that some users may find the platform's pricing to be on the higher end, particularly for smaller businesses or individual educators. Additionally, while the platform is designed to be user-friendly, some users may find the learning curve to be steep if they're not accustomed to using technology for course creation and management. However, CourseStorm's customer support and resources can help alleviate these concerns for those who need extra assistance.

Ease of use for customer.

Items listed on my form in the first page of survey...

Hi Devon, since our customers are the most important thing to us, we are delighted to see your five stars in that area! We hope you're still feeling that even after a couple of years with us! We're also happy that you and your customers have found CourseStorm so easy to use. You've provided a great list of possible features - we add every feature suggestion to our Ballot Box and will let you know when the development team gets to your requests. As a side note, I'm pleased to say that since your review, we've features to offer more control over payouts, class specific promo codes, and automatic registration closing. I'll have the Support Team reach out to you soon with more details. Whenever you have another suggestion, please let our support team know!

-Intuitive and easy to learn -Payments are simple and quick -Customizable registration forms for specific classes

-The way reports download. I would love if this was a bit simpler.

Hi Stefanie, thank you so much for the kind words! Making your day-to-day work life more comfortable is of the utmost importance to us. We are thrilled that we could assist in transitioning you out of the "pen and paper" registration style, into digital registrations! I also appreciate your feedback on the reporting process. Although we value simplicity, sometimes, it is safer to preserve detail over simplicity.

Online sign upDigital collection of payments and information

The overall cost of this was much more expensive than the software we ended up switching to. Especially if you start having to do refunds!There is absolutely no ability to control your brand, aside from having your logo on the page.You could do what the software does with a Google form and a Venmo link, and save yourself the 7% plus credit card fees plus whatever usage cost they have. In fact, if I had a Google form, I would have had significantly more control over the info I was getting and how it was being categorized. It would have been so much easier to have just done it in house.

1. First and foremost I have to compliment CourseStorm on your customer service. The customer service I have received from you and CourseStorm staff is amazing. I feel very attended to - that our success using this system is a priority for your company which I greatly appreciate. You all have been so very responsive to all of our inquiries. You all have been very attentive to our needs! 2. ...

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This is not applicable. We have not encountered anything that we don't like about this system.

We are so happy to hear that CourseStorm has improved your day-to-day! We think of our customers not as customers, but as partners. For that reason, your success is of the utmost importance to us. At CourseStorm, we want you to work smarter, not harder, so feedback like this is much appreciated!

I love that it’s easy to use and the service and communication has been wonderful.

For me personally I feel that my classes run for only 4-6 week sessions, and I’m being billed fees more regularly from returning students who register for the same classes over and over again. I’m not sure there’s a way to reduce/limit those fees as I prefer not to register students for an extended period so they have the option to continue (or not continue). I also understand the need for a cancellation fee, which has only happened once when a student registered for the wrong class and asked for a refund and to switch to another class. The change fee seemed high.

Thank you for this lovely review, Sarah -- we're so excited to hear that CourseStorm is a part of helping your business grow! That is our entire mission. Thank you also for the feedback regarding your fees. If you would like to have a consultation call regarding the fee structure and ideas for setting up your classes to align with your scheduling preferences, as well as options for transferring between classes when needed, please don't hesitate to reach out. You can email support@coursestorm.com and let our agents know you'd like to schedule a call to talk through these questions, and we'll be happy to brainstorm with you!

We love everything about it! Meeting with [SENSITIVE CONTENT] at the onboarding stages and throughout was so helpful. She was incredible, very professional and always available to provide support when needed. She was so easy to work with and new her product so well.

Nothing, they have everything covered and streamlined for an awesome user experience.

Thank you for these kind words, Maria! We're thrilled to hear that you've had such a great onboarding and launch experience. The Customer Success Team strives to empower each of our customers to achieve their goals by providing an informative onboarding curriculum and exceptional customer support after launch. If you need us, please don't hesitate to reach out. We're here to help!

The CourseStorm site was very easy to set up and any questions I had were immediately helped by the support team. They were even able to help me with some situations unique to our purposes. We had 100s of students use the site with no issue.

Currently, you have to write a cost for a course on the course description, but you can write FREE. People are also able to sign up other people and this feature can't be turned off.

Integration was easy. Importing class information for a new catalog is easy. Registration (done by a staff over the phone) is easy. Very rarely are their any technical issues that impact our daily usage.

Modify the process of adding a student during registration, several people struggle with this & will send a brand new registration instead. Make customizing a form easier.

Thank you for sharing your thoughts with us, Denise! We're happy to hear that your admin users are having a great experience using our software to set up classes and process registrations. We also appreciate the feedback about the process of adding students during registration, and the options for customizing forms -- all suggestions that come in through any mechanism are recorded and routed to our...

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The pros...easy to use, pretty intuitive. ...and GETS THE JOB DONE. For those who have yet to implement an online registration platform for your education programs...it is a MUST. We implemented Coursestorm a few months ago to try and increase enrollment in our Enrichment Program....and we have succeeded in doing so EXPONENTIALLY. This was accomplished via strategic marketing tactics, advertising,...

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As has been mentioned in other reviews...it lacks some features that I would like to see implemented. Bit I've sent some suggestions and have confidence the support team will implement. With that said...there's a delicate balance between ease of use and feature-rich. The more features you add to a product...the more confusing it can be to set up and use. As long as they keep the product intuitive...I onle see it getting better and better.

Thank you so much for your review. We love that you've found the platform so easy to use and it has made such an impact in your registration volume so quickly! I'm glad you were able to stick with it to get the administration to approve it. And you're right, the more advanced the features, the more we risk things becoming less intuitive. Therefore we take Ballot Box suggestions very seriously and take time to design solutions that work best for as many of our customers as possible, all while keeping the features and platform easy to use.

CourseStorm has an easy to use front end for the customers. Total time to complete a registration is kept to a minimum and check out is usually very straight forward. Starting up and copying new sessions is very easy. Taking payments works really well as long as it isn't complicated by use of different cards or a combination of cards and checks. Emailing out to groups works really well. The look of the online catalog is very positive.

There are still some features that are either in need of implementation or need a more intuitive implementation. Each season that passes, some of those have been addressed, but others remain. Registrations from year to year (we do youth camps) are hard to update things like t-shirt size or current grade. Not easy for either the parent or us admins. And rebates or mixed payments can be very difficult...

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Thank you for your review! We aim to provide as much functionality while still keeping things simple! Our goal is to make registering for classes as easy as possible. I'm making note of your feature requests and I'm happy to say that one we were able to solve just recently. We do send out missed payment notifications for those on payment plans. In the past, if someone had paid outside of the system the alert would stay on the account forever. Now we provide a report that allows you to clear that alert as you see fit. We're also launching an integration with MailChimp that gives you more control over your email lists. I think this will work for the need to email your staff. We'll be in touch to talk about that!

We love the photos and unlimited descriptions for our classes. We love ability to edit everything, so there is no fear of making and error. We love having customer service at our fingertips and they answer almost immediately. Having a Help tab that explains everything is also very useful.

Reporting Revenue for me and our particular ways is hard. I have to separate my reported items by codes (I have 11 codes) and also by CASH, CHECK or CREDIT CARD. It takes a lot of time to separate out the excel spreadsheet and make it what I need. At least if there was an option for choosing CASH, CHECK, CREDIT on the Export Registrations tab saying Included only registrations CHECKS for date to...

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Thank you for taking the time to leave a review for us! I'm happy to hear you have no fear when using the system. We know that things change quickly and it's important for administrators to be able to update course information as needed and when needed and not wait for someone to do it for them. We're putting a lot of effort to growing our Help Site as well. If you find it helpful now, just...

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I have trained several coworkers on using Courestorm and always emphasize that as long as you follow the prompts you will get where you need to go in this program. It's incredibly user-friendly and logically designed. We've also appreciated the consistent, high quality and speedy response from Courestorm when troubleshooting any issues we've had, which are few and far between. Ease of use, friendly customer support and lack of design clutter are my three favorite things about using this program.

When Courestorm transitioned away from email logins as the way to verify a student/their account, I have been running into more duplicate student accounts. I am grateful for how easy it is to merge accounts, but considering the breadth of duplicates am a little worried about these growing tumbleweeds in our student database. I am advocating for this software to be used in the larger library, which...

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Thank you for your praises and feedback. We have logged your suggestions in our Ballot Box for future system development. We're also reviewing how images are uploaded to the system and will have new documentation on our help site soon based on feedback we've been hearing from customers.

Ease of use, simple interface for both administrator and registrants, no monthly fee but instead there is a percentage taken from total registration payment, and the registration process is relatively straight forward. I appreciate the option for somebody to register another person, as that has come in useful several times over the past several months. Refunds are also very simple to issue.

The site looks a bit outdated and not as professional as I'd like. My biggest issue has been the lack of ability to post unscheduled, future training topics to get the word out about future training before they're scheduled, or to register people for online/ongoing training. There simply isn't an option for this, as you must put a date or date range. My online training is through Thinkific, but I'd like to be able to list all my training (in-person and online) options in one location. A few month after offering my first course, I conducted an ROI analysis, and the projected annual cost ended up being about the same as other similar services that had monthly fees. If I offered my more expensive training more often, CourseStorm might be more expensive for me than other services.

Thank you for your thoughts about CourseStorm, I'm happy to hear you find it so easy to use! I also have some good news; we have some tools available that let you integrate CourseStorm into your own website so you can control the overall look of the site when students are registering! The main tool is our CourseStorm WordPress Plugin. We also have an option to list dateless and priceless classes so you can use them as "informational" posts vs. registrations; though admittedly the set up is not all that intuitive. In light of this, we'll be adding a how-to document for this to our help site soon!

We love the CourseStorm staff. They are not only helpful, but friendly and always get back to us so quickly! Even when we have suggestions for features or software updates, they take them seriously and let us know when they have been implemented!

There are some features we would still love to have, like a shopping cart, but it just doesn't stack up against the wonderful things we love about it!

Thank you, Morgan! We've been so happy working with Salina Public Library. Thank you for all you've done to help us make CourseStorm so useful for programs like yours.

The software is great, but it's the top-notch, can-do attitude of the staff that makes the software great. When I need to solve a registration problem that I can't figure out, I email or call CourseStorm with the problem. CourseStorm does one of four things: 1) walk me through how to do it; or 2) they can quickly do on the back end what I do not have access to do as an end-user 3) tell me it can't be done, but then they problem solve with me to try to get me closer to a solution; or 4) they just go build a new feature. They are prompt in responding and they are just nice people to deal with.

There are some limitations to the software, but all software has limitations. I haven't found any cons about this software that I think are worth complaining about. Part of this is also due to the fact that the CourseStorm team sets very clear expectations with their clients. What they deliver is great, and they don't promise what they can't deliver.

Thank you, Petra! We appreciate your kind words (and review!) It's definitely people like you who inspire us to keep making CourseStorm better and better! We feel fortunate to have been chosen by Clover Park Technical College!

Easy to upload catalog and edit classes. Report feature works well.

Customers can't register for multiple classes.

Hi Brenda, Thanks for the review! Since your review of CourseStorm, we've added a shopping cart so your students can register for multiple classes and check out all in one go! We've also added ways for your program to send automatic reminders to anyone who has forgotten to check out. I'm sorry to hear that you ran into issues with missing notifications for registrations. Typically when we've seen this in the past it's been around those notifications appearing in spam folders. I'm not sure if that was the case here or not, but regardless, I'll make sure to share your feedback with the Support team -- we're always looking for ways to improve! :)

The privately listed class feature is a great asset to our arsenal of tools to keep our programs active and growing. I just listed my first private class. Now we'll see how the registrants feel about the process!

So far there is nothing to complain about!

Thank you, Anne! We've been proud to work with Adult Education programs like yours, and we're glad that you like the unlisted classes feature. (And please, let us know what your registrants think of it!)

Ease in member registration and accessing reports

Minor glitches that are usually resolved with an email.

Thank you for sharing your thoughts with us, Lucy! We're happy to hear that you're finding CourseStorm simple to use, and that the Admin options are helping your program manage registrations efficiently. We're also glad to hear you've had a good experience with our Support Team! We strive for exceptional, personalized service and we greatly appreciate every opportunity to engage with our customers to help them meet their goals. If you need us, we're here to help!

CourseStorm is easy to use and provides a comprehensive registration program for our campers. Customer service is excellent and functionality has been improving. We will continue to use CourseStorm for our Summer Camp registrations!

There is some functionality that would be very nice to have. In discussions with their developers my concerns have been acknowledged and most of my concerns are being addressed.

Virginia- Thanks for reviewing CourseStorm. We love the folks at Maine Robotics and we are glad the feeling is mutual! Our product team is always working hard to enhance the product and add new features for our customers, so thanks for your feedback and support!

Being able to add all our data by uploading from a Google Sheet and also the ability to view all registrations by exporting to a sheet.

We loved everything. Just wished that system could produce student schedules.

Thank you for your review! We're so happy to hear you're making use of the Class Importer; it saves so much time! I hear what you're saying about a scheduler. I'm adding that to the Ballot Box for sure!

I've tried a lot of registration software and was looking for something to save time on the management side of my business. Coursestorm does that. My teachers are able to input their own class information and track their own students which is very helpful. It is also very simple and straight forward.

The cost is higher than of systems.

Thank you for your review. One of our missions at CourseStorm is to save programs time on the administrative side of course registration so they can focus on building the overall program. We're so happy to hear CourseStorrm is doing just that for you!

The customer service was wonderful! The creation of the webpage was simple. I think we pushed it a little with its capability.

1. Students not being able to print receipts for registration & class schedule 2. Need more flexibility on the admin side for scheduling - limiting problems such as double booking, double registrations, and overall general confusion.

Hi Christine - we're delighted to hear that your customer service experience felt good to you! That's always our goal. I'm sorry to hear that you had some issues around scheduling on the admin side and I'd love to help you get it straightened out (especially if you had any issue with duplicate registrations -- that should definitely not happen!). Please shoot an email to support@coursestorm.com and our team will be happy to look into this.