DiscoverLink Pricing, Features, Reviews & Comparison of Alternatives

DiscoverLink

Library and learning management solutions for restaurants

4.64/5 (33 reviews)

DiscoverLink overview

What is DiscoverLink?

DiscoverLink is a learning management system designed for hotels and restaurants that helps by supporting employee development programs based on hourly workforces. The solution encompasses functions such as performance management, LMS, and talent quality metrics on an integrated unified mobile-friendly platform.

DiscoverLink features 90 course libraries, personalized systems, and customized courses optimized for the hospitality sector. The solution measures the success of programs through talent-based metrics and methodologies. While DiscoverLink’s interactive and visual dashboard enables managers to assign tasks by managing time, blended learning provides workbooks and checklists to track offline training and assess performance.

DiscoverLink helps businesses through employee engagement with a recognition and reward system, automated grading, detailed location-based reports by employee, skill position, or learning program, auto-assignments, conditional programs and flexible support and billing options.

Some potential metrics that DiscoverLink tracks and measures include cost of training, testing costs, turnover, sales, competency levels, profitability, and time to competency. Additional services are extended in the implementation stage including communication plans, client training, content loading, project plans, HRIS introduction, and job role alignment.
discoverlink.com

Pricing

Starting from
$15/year
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
DiscoverLink screenshot: Integrated trophy case for behavioral achievements and training to keep learners motivatedDiscoverLink TalentDiscoverLink screenshot: Multilayered checklist to track progress of e-learning activities and long-term training programsDiscoverLink screenshot: LMS dashboard for managers to assign updated learning programs and track training status of learners

DiscoverLink reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.3
  4.7
  5.0
Jessicah Pounds

User Friendly, Adaptable, Support out of this world, Everything a restaurant brand needs

Used daily for 2+ years
Reviewed 2018-01-09
Review Source: Capterra

Pros
What I like most is the simplicity for the end users. From the management team having to assign a new profile, assign content, review history or make a transfer to our hourly employees logging in and completing the content, the process is simple to understand and to teach. Next would be the content library. It is not always possible to bring in an instructional designer to build content from scratch or budget to have content built from a third party and with this software, there is no immediate need. You can dive right in and provide your teams, all levels, learning and development content immediately. This takes out the "O.K. I have purchased the software, now let's start building content to get the buy in from our operators and/or Franchisees". Next would be the functionality to make things your own for your Brand. From how you design checklists, quizzes, tests to how you assign permissions within levels of hierarchy to give the management teams and owners the accountability over their restaurants dashboard and assignments. There is so much more I want to brag about with Discover Link but they only give me so many words within this review and I have to be sure to let you know about the support team. It is like no other I have dealt with in my 25+ years in restaurants. They are caring, helpful, bring suggestions and ideas to the table as well as make you feel like a part of the family vs. being a client. I am so appreciative of each and everyone on the team!

Cons
I have no least favorite thing about this software because of the hard work and dedication of their team listening to the all their client family. We requested to have them build an app and our wish has come true. in 2018, we will be able to have an app available for the system. For us, this will open doors, windows and magic portals because we will be able to fulfill the "offline" resource content our Franchisees have requested, build a library with "Search" functionality so our operators can find things quickly and easily as things arise and so much more that just makes me smile inside and out. I know it is hard to believe that this software could be so great, but I encourage you to give it a chance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Angi Lamkins

Best Customer and Technical Support EVER Bar!

Used daily for 1-2 years
Reviewed 2019-10-28
Review Source: Capterra

Everyone, and I do mean EVERYONE, at Discover Link has given us the platinum package for customer and technical support. I can't say the same for other LMS's, including the BIG name ones, where you get the runaround when trying to get an issue fixed. The Discover Link folks call, email, even text, back within 24-hours. They are fantastic with communication and following-up. Yes, there are flashier (and dare I say sexier) LMS's out there that push "social learning" and promises of "mobile learning", but honestly... the competition isn't worth the headache, esp. if your organization doesn't use "social learning" or have users take courses on their cell phone (which are a pain to design effective courses for such small screens). Word of advise... Don't get caught up with the "shiny object" LMS's out there. Go for the LMS with will provide the BEST support, because THAT is what is going to matter if you have any issues and/or need Admin support. THAT is what we have with Discover Link!

Pros
The fairly new "cross-hairs" feature when looking at users within their campus is FANTASTIC! I like how you can preview content without actually needing to assign it and then take the course. Resources has a nice search option. All in all, it is fairly easy to use as an Admin and good for what our users need.

Cons
Not the most intuitive UI (especially when trying to set-up external permissions) and a bit tedious with having to collapse sections all the time. I wish the content had a "search" feature, esp. since we can't get the "filter" feature to work. The UI needs a facelift to look more "clean" and modern.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Molly McCartney

Product is okay

Used daily for 2+ years
Reviewed 2017-08-30
Review Source: Capterra

Pros
Our customer support is amazing. The support staff is the best asset you have to support questions and help trouble shoot issues. We have appreciated his contribution to our efforts.

Cons
Reporting is lacking and Discoverlink is behind the industry based on our research and networking with others in the industry

Response from DiscoverLink


Hi Molly, thank you for taking the time to complete this review and for providing feedback on reporting. I wanted to let you know that we will begin rolling out a new user interface this quarter which includes some nice reporting enhancements, including graphical charts. In addition, we can create custom reports and add dashboard statistics to meet specific requirements. If you'd like to explore either of those options, please contact your Account Manager. We'd love to hear your ideas on other features you'd like to see us add to our development roadmap as well. Feel free to send me any comments and I'll be happy to forward them on to our development team as enhancement requests for future consideration. Thanks again!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Braxton Luzier

If it was not for this product our company would be less efficient! Used Daily!

Used daily for 2+ years
Reviewed 2018-01-08
Review Source: Capterra

From an organization standpoint- Employee engagement, Employee retention, increased value of Sales. Number, increased amount of knowledge learned. Tracking results through this software is also a huge benefit as it is very easy to do!

Pros
This software is user-friendly and easily accessible. It is not complicated like some other LMS out there. The options for different modules or LPs are very beneficial for a multi-unit organization. By far though would be the customer service. If you do not know something or have a question you do not have to call a 1-800 number. Your client services rep is only an email and phone call away with immediate response! WE LOVE THIS PRODUCT

Cons
It is not really what I like or least about this software it is more of improvements to be made. This company is on top of their game by listening to their customers and making changes to the software to benefit the customers. Occasionally we will run into technology issues within our organization with WIFI connectivity problems which hinders the ability to use discoverlink so that can be a downfall at times. Wishing this software could be used on a offline network would be extremely beneficial.

Response from DiscoverLink


Hi Braxton, thank you for this review and your feedback on offline use to help with connectivity issues.I wanted to let you know that the ability to take courses offline and synchronize once a connection is made is on our roadmap for this year. We will keep you posted when we get close to releasing that!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jason Lechner

Great technology; easy to use and manage campus; customer service team is AMAZING at problem-solving

Used daily for 2+ years
Reviewed 2017-08-29
Review Source: Capterra

Training consistency. Quick updates to items that are time-sensitive to the field. Tracking of completion for compliance purposes and testing. Snapshot reporting (vs. "need to be in the location to see completion")

Pros
The to-do list ease of understanding and following. The Dashboard functions for the different hierarchy levels of employees. It is so much easier to add/change/remove assignments. The reporting functions have been a blessing for us to be able to understand and even predict business outcomes.

Cons
Having to be connected to internet to complete and get credit for content. I wish there was a way to complete it offline, and then when you connect it updates accordingly. Maybe it's available, or it's a pipe dream. But either way it would be awesome.

Response from DiscoverLink


Hi Jason, thank you for taking the time to complete this review and for your feedback on offline use to help with connectivity issues. I wanted to let you know that the ability to take courses offline and synchronize once a connection is made is on our roadmap for this year. We will keep you posted when we get close to releasing that!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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DiscoverLink pricing

Starting from
$15/year
Pricing options
Subscription
Free trial
View Pricing Plans

Contact DiscoverLink for pricing details.

DiscoverLink features

Activity Dashboard
Learning Management
Progress Tracking

API (147 other apps)
Assessment Management (154 other apps)
Attendance Management (104 other apps)
Attendance Tracking (100 other apps)
Automatic Notifications (112 other apps)
Calendar Management (95 other apps)
Class Scheduling (90 other apps)
Communication Management (118 other apps)
Content Management (101 other apps)
Course Authoring (117 other apps)
Customizable Branding (110 other apps)
Data Import/Export (101 other apps)
Progress Reports (109 other apps)
Registration Management (94 other apps)
Reporting & Statistics (167 other apps)
Self Service Portal (92 other apps)
Third Party Integration (106 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for DiscoverLink

Key features of DiscoverLink

  • Blended Learning
  • Built-in LMS
  • Certification Tracking
  • Compliance Tracking
  • Corporate/Business
  • Course Management
  • Course Tracking
  • Gradebook
  • ILT Administration
  • Learner Portal
  • Learning Paths/Tracks
  • Mobile Learning
  • Performance Management
  • Reporting/Analytics
  • Simulation
  • Talent Management Integration
  • Tests/Assessments
View All Features

Benefits

• DiscoverLink’s blended learning provides workbooks and checklists to evaluate learner performance, track training activities, and check task progress.

• Track and upload diverse content formats provided by DiscoverLink such as videos, audio files, weblinks, images, e-learning courses, and documents.

• DiscoverLink lets managers handle performance reviews by developing talent pools and setting quarterly, biannual, or annual frequency for self-review or probationary review.

• Rewards and recognitions by DiscoverLink can either be awarded by managers as recognition patches or earned automatically upon course completion as training ribbons.

• DiscoverLink’s interactive dashboard enables learners to access to-do lists, complete assigned tasks, or start an assignment.