Haptik Pricing, Features, Reviews & Comparison of Alternatives

Haptik

Conversational AI tool with natural language processing

4.41/5 (22 reviews)

Haptik overview

What is Haptik?

Haptik is a conversational AI software that helps businesses in retail, finance, travel, hospitality, and telecommunication streamline operations related to contactless shopping, FAQ automation, request routing, and more on a centralized platform. The dialog builder offers predefined templates that allow administrators to build intelligent virtual assistants (IVAs) based on specific business requirements and use cases.

Haptik's natural language understanding (NLU) engine enables organizations to automatically detect languages, handle sales and customer queries, and adapt tones based on interaction context. The lead generation module lets users generate prospects, provide data-driven recommendations, and send custom forms to capture lead details. The platform aims to enhance customer engagement by automating processes, such as activation and deactivation of services, bill payments, travel reservations, booking cancellations, order tracking, and registration queries. It also allows supervisors to automatically route complex queries to customer care agents based on relevant skills and monitor agent productivity and efficiency.

Haptik offers an API, which enables businesses to integrate the system with several third-party solutions. The analytics dashboard lets managers select specific date ranges to gain insights into conversation funnels, conversion rate, drop-offs, and customer issue trends. Administrators can set up access controls, conduct penetration tests, and handle data encryption, whilst maintaining compliance with GDPR guidelines.
haptik.ai

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Haptik screenshot: Haptik eCommerceConversational Commerce: Sales Assistant for Websites, Apps and Messaging ChannelsHaptik screenshot: Haptik customer careHaptik screenshot: Haptik analytics dashboardHaptik screenshot: Haptik dialogue builder

Haptik reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.0
  4.3
  4.5
Anonymous

Excellent customer service

Used weekly for 6-12 months
Reviewed 2020-07-30
Review Source: Capterra

Excellent. Brilliant execution.

Pros
We had set out to make a chat bot and soon realized it was an uphill task. The Haptik team entered the scene and took the onus. Within the first few meetings we realized our work is in good hands. Team had everything in control, from costing options to product development. From legal conversations to general task management, the team did it all. Happy to partner with Haptik.

Cons
Would appreciate if the reporting interface is more robust.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Narayan Prusty

Awesome Conversational AI bot, SME in Telecom

Used daily for 6-12 months
Reviewed 2020-07-30
Review Source: Capterra

Customer service chatbot and call center stack - agent view interface for query solving. Business benefits: Optimising call center resources performance, customer experience solution, query solving bot and new tech features. ROI is superb if organization have a long term strategy of digital transformation

Pros
Disambiguation, Spell check correction and Agent view interface along with lot of other key features like userflow are my favourites. I highly recommend this bot for any Telecom company. They have funded by JIO and the new voice bot feature will change the entire industry in new tech features

Cons
Product Training and used case definition by team. Lot of good consultant required by the haptik team, They need to focus more towards consultative approach instead of typical agile trends

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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venugopal reddy budamgunta

Review on the Associate level

Used occasionally for less than 6 months
Reviewed 2020-07-31
Review Source: Capterra

It was pretty decent for a person who is not so familiar with coding

Pros
I Liked the fact that the interface was pretty much straight forward and avoided in any confusions

Cons
I wish there where options to change chatflow background, and a toolbox interface having options like cut, copy, paste, etc

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jeet Padhya

A good product for all your AI needs

Used daily for 6-12 months
Reviewed 2020-07-30
Review Source: Capterra

Pros
The sofware is quite easy to use. The UI is very intuitive. Makes it easy for me to design my bot. The software comes with a really good analytics dashboard that we can use to streamline my AI and make it more usable for everyone. Moreover, the team is great! We had support at every turn on the implementation journey.

Cons
While the product is great, there is always scope for improvements. Integrating Analytics with my own BI tool such as Tableau, Power BI, etc is an area to improve on.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Sachin Kumar T.S.

Bot Implementation just got a whole lot easier!

Used daily for 6-12 months
Reviewed 2020-07-30
Review Source: Capterra

My Team and I worked towards creating a Learning Assistant which would cater to all employees learning needs and questions regarding their learning and development. We had used the help of Haptik & Machine Learning to intuitively suggest Learners with Learning Content based on their interests. The Learning Assistant was a huge hit as we reached 1,00,000+ users organically without the need of any marketing efforts.

Pros
The node UI helps the functional team create malleable workflows that can be changed/adapted based on business requirements or feedback of end-users. We have onboard multiple businesses of Reliance onto our platform in which the Bot behaves differently with every business. Haptik seems to accommodate the changing requirements with ease. Additionally, training and pushing critical changes can be performed onan immediate basis and the Haptik Team has always been vested in all our endeavours.

Cons
One Major Con would be the training situations where you have similar intents but with different purposes (Eg. "Viewing Not Started Courses" & "Viewing Not Started Mandatory Courses". Haptik behaves erractically in those conditions when the "Mandatory" key word is shifted in different positions of the sentence.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Haptik pricing

Pricing options
Subscription
View Pricing Plans

Please contact Haptik directly for pricing details.

Haptik features

API
Activity Dashboard
Analytics
Monitoring
Multi-Language
Real Time Data
Real Time Monitoring
Reporting & Statistics
Sentiment Analysis
Third Party Integration

Collaboration Tools (23 other apps)
Data Capture and Transfer (37 other apps)
Data Extraction (33 other apps)
Data Filtering (25 other apps)
Data Import (23 other apps)
Data Import/Export (33 other apps)
Data Visualization (27 other apps)
Drag & Drop Interface (29 other apps)
Predictive Analytics (22 other apps)
Workflow Management (27 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Haptik

Key features of Haptik

  • Canned Responses
  • Contextual Guidance
  • Conversation Analytics
  • File Sharing
  • Geo Targeting
  • Intent Recognition
  • Machine Learning
  • Natural Language Processing
  • Omni-Channel
  • On-Screen Chats
  • Pre-configured Bot
  • Proactive Chat
  • Real-time Consumer-facing Chat
  • Reporting/Analytics
  • Reusable Components
  • Speech Recognition
  • Speech Synthesis
  • Transcripts/Chat History
  • Transfers/Routing
  • Usage Tracking/Analytics
  • Virtual Assistant
  • Website Visitor Tracking
View All Features