App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Haptik
5
20
4
19
3
2
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based conversational AI platform for enterprises
Table of Contents
Haptik - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
Haptik overview
What is Haptik?
Haptik is an enterprise-grade, cloud-based conversational AI platform for building, deploying, and managing AI agents across customer support, sales, and operations workflows. Designed for mid-to-large enterprises across industries including retail, financial services, telecom, and healthcare, Haptik supports deployment across web, mobile, and messaging channels such as WhatsApp, Instagram, and Google Business Messages. Core capabilities include a no-code bot builder, multilingual natural language understanding, live agent handoff, and analytics dashboards that surface conversation-level and aggregate performance data.
Haptik extends its core functionality through integrations with CRM platforms, helpdesk tools, and e-commerce systems, allowing AI agents to access and act on business data in real time. The platform supports intent detection, entity extraction, and contextual dialogue management to handle complex, multi-turn conversations. Agent co-pilot features assist human support staff with suggested responses and knowledge retrieval during live interactions. Haptik also provides campaign management tools for proactive outreach via WhatsApp and other channels, supporting both transactional and promotional messaging at scale.
Haptik’s user interface
Haptik reviews
Overall rating
4.4
/5
41
Positive reviews
85
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.85/10
5
4
3
2
1
20
19
2
0
0
Satish P.
Chatbot Developer
Satish P.
Chatbot Developer
Aditya P.
Systems Engineer
Who uses Haptik?
Based on 41 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Haptik's key features
Most critical features, based on insights from Haptik users:
All Haptik features
Features rating:
Haptik alternatives
Haptik
Starting from
5000
Per year
Genesys Cloud CX
Starting from
75
/user
Per month
Comm100
Starting from
31
/user
Per month
Kapture CX
Starting from
39
/user
Per month
Haptik pricing
Value for money rating:
Starting from
5000
Per year
User opinions about Haptik price and value
Value for money rating:
To see what individual users think of Haptik's price and value, check out the review snippets below.
Satish P.
Chatbot Developer
Satish P.
Chatbot Developer
Haptik integrations (2)
Integrations rated by users
We looked at 41 user reviews to identify which products are mentioned as Haptik integrations and how users feel about them.
Integration rating: 5.0 (3)
Integration rating: 4.5 (2)
“to update and sync stock”
Sagar K.
CEO
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
“Order status updates and branded shipment tracking”
Nick S.
CX Manager
Other top integrations
Haptik support options
Typical customers
Platforms supported
Support options
Training options