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Intradiem

4.4
(16)

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Workforce automation solution for optimizing operations

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Intradiem Pricing, Features, Reviews and Alternatives

Intradiem FAQs

Q. What type of pricing plans does Intradiem offer?

Intradiem has the following pricing plans:
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of Intradiem?

Intradiem has the following typical customers:
Large Enterprises

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Q. What languages does Intradiem support?

Intradiem supports the following languages:
English

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Q. Does Intradiem offer an API?

No, Intradiem does not have an API available.

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Q. What other apps does Intradiem integrate with?

Intradiem integrates with the following applications:
Avaya UCaaS, Verint Workforce Management

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Q. What level of support does Intradiem offer?

Intradiem offers the following support options:
Email/Help Desk, Knowledge Base, FAQs/Forum, Phone Support, 24/7 (Live rep)

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Intradiem product overview

What is Intradiem?

Intradiem is a cloud-based workforce automation solution designed to help businesses streamline operations related to agent engagement and customer service experience. The platform comes with an automated training module, which lets organizations create real-time training plans and allows employees to manage schedules via a mobile application.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Knowledge Base
FAQs/Forum
Phone Support
24/7 (Live rep)

Training options

Live Online
Webinars
In Person
Documentation
Videos

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Intradiem pricing information

Value for money

4.3

/5

16

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Subscription
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Intradiem features

Functionality

4.0

/5

16

Total features

76

7 categories

Most valued features by users

Third Party Integrations
Reporting/Analytics
Activity Dashboard
Data Import/Export
Reporting & Statistics
Real Time Data
Real Time Analytics
Monitoring

Functionality contenders

Intradiem users reviews

Overall Rating

4.4

/5

16

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.69/10
Rating distribution

5

4

3

2

1

9

4

3

0

0

Pros
Anthem has a great relationship with our success manager. He is knows our business and is always available to help us ensure we're seeing success with the tool.
We've been able to continue to have a positive ROI for several years. The ability to deliver training an optimal times has allowed our company to to more effectively manage our intra-day trends.
The product is easy to learn and easy to use for our company. I love that this tool is able to keep our agents on task and to allow them to stay in compliance.
Cons
Can be difficult to maintain with large and complex organization structures.
No way to monitor which agent it offers depending on the rule configured. Reports are not real time - you can only see yesterdays reports.
No mobile learning capability. In this day and age, this should be standard for an LMS.

Overall rating contenders

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MAIRA M.

Automotive, 201-500 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Workforce Management Software

Reviewed 2 years ago

A highly recommended tool for employee and knowledge management.

Pros

It has proved to be very helpful for identifying and time scheduling for associate development and sharing useful data and information. The rule engine plays a vital role to help create intricate way to deliver training. The favorite feature gives you the ability for the team to focus on the items with high priority.

Cons

From the engineering and management point of view, I do not find any negative aspect of this management tool.

AR
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Verified reviewer

Banking, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Powerful workforce management tool

Reviewed 4 years ago
Pros

Intradiem's use of "If/Then" methodology paired with a multitude of integrations from which to pull data makes it a flexible platform. Further, aside from standard statement creation, they went further to add "Advanced Conditions" where you can further customize and tailor your rules to meet a variety of business needs. The Agent interface is simple to use, and the Manager Console is robust and contains a wealth of information for real-time management and historical trending. Also, there is a very helpful "WebHelp" learning section that outlines specific details about much of the interface.

Cons

The occasional need to re-package and re-deploy is a pain-point in larger environments where users leverage a variety of machine configurations and login platforms. Fortunately, Intradiem is making strides in moving further away from this necessity and most upgrades/enhancements are already occurring without this requirement. There are also opportunities in the rules engine design to add more flexibility to triggers, conditions, and actions to reduce the number of rules and filters needed for certain use-cases.

AR
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Verified reviewer

Financial Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Intradiem Product Evaluation

Reviewed 3 years ago
Pros

Product is very effective in the delivery of training and surveys. We've been able to continue to have a positive ROI for several years. The ability to deliver training an optimal times has allowed our company to to more effectively manage our intra-day trends

Cons

New product functionality does not seem to always function as designed. Great ideas with awesome potential to product additional savings, but it seems the functionality is put to marker without proper quality control or effective user testing

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Gene C.

Insurance, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Positive ROI, low TCO and short payback!

Reviewed 3 years ago

We implanted the very first cloud to cloud integration between Intradiem and NICE WFM and the collaboration between the two companies and my team was nothing less than great! My account exec, [SENSITIVE CONTENT HIDDEN] was always right there any time I had a question or concern.

Pros

The ability to turn agent idle time into productive off-phone activities such as training or coaching. The reduction in labor hours of the WFM team in scheduling off-phone activities. Productivity metrics went through the roof once we turned the application on in the contact centers.

Cons

There’s nothing to not like and from an engineering, s/w development and architecture perspective there is nothing in the con list that I have to add.

DK
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Doug K.

Hospital & Health Care, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Powerfully customizable training delivery tool

Reviewed 4 years ago

As a 24/7/365 Call Center, we needed to provide training to 2000+ employees while not creating high wait times for members calling us for their needs. This tool is able to find the slack time that develops everyday and allows it to be utilized for real purposes.

Pros

The rules engine that is a part of Intradiem allows you to create some of the most intricate way to deliver training or other tasks to your staff. This tool does exactly what they say it does.

Cons

For new users might take a little bit of time to dial in your rules for the perfect and seamless operation it can provide. Requires Administrators that understand not only the Intradiem system but how your business works.

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