Intradiem Pricing, Features, Reviews & Alternatives

Intradiem

Workforce automation solution for optimizing operations

4.38/5 (16 reviews)

Intradiem overview

What is Intradiem?

Intradiem is a cloud-based workforce automation solution designed to help businesses streamline operations related to agent engagement and customer service experience. The platform comes with an automated training module, which lets organizations create real-time training plans and allows employees to manage schedules via a mobile application.

Intradiem includes a time handling module, which assists managers with improving productivity and call handling time across customer interactions, call holds, and post-call feedback. The solution offers a host of features such as targeted training, real-time reminders, contact centre management, performance-based training, achievement recognition, one-on-one coaching, and more. The built-in queue monitoring system allows administrators to assign executives and resources according to call volume and monitor agent performance.

Intradiem assists enterprises with gaining insight into processes, average call handling time, adherence, compliance, and agent performance via analytics, graphs, and charts. Plus, it supports integration with various third-party systems such as automatic call distributors (ACD), workforce management (WFM), customer relationship management (CRM), and more.
www.intradiem.com

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Intradiem screenshot: Intradiem agent promptIntradiem Agent ExperienceIntradiem screenshot: Intradiem analyticsIntradiem screenshot: Intradiem time-off requestIntradiem screenshot: Intradiem notificationsIntradiem screenshot: Intradiem calendar schedule
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Intradiem user reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.0
  4.2
  4.4
MAIRA M.

Great Workforce Management Software

Used monthly for 6-12 months
Reviewed 2021-04-27
Review Source: Capterra

A highly recommended tool for employee and knowledge management.

Pros
It has proved to be very helpful for identifying and time scheduling for associate development and sharing useful data and information. The rule engine plays a vital role to help create intricate way to deliver training. The favorite feature gives you the ability for the team to focus on the items with high priority.

Cons
From the engineering and management point of view, I do not find any negative aspect of this management tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Powerful workforce management tool

Used daily for 2+ years
Reviewed 2019-04-04
Review Source: Capterra

Pros
Intradiem's use of "If/Then" methodology paired with a multitude of integrations from which to pull data makes it a flexible platform. Further, aside from standard statement creation, they went further to add "Advanced Conditions" where you can further customize and tailor your rules to meet a variety of business needs. The Agent interface is simple to use, and the Manager Console is robust and contains a wealth of information for real-time management and historical trending. Also, there is a very helpful "WebHelp" learning section that outlines specific details about much of the interface.

Cons
The occasional need to re-package and re-deploy is a pain-point in larger environments where users leverage a variety of machine configurations and login platforms. Fortunately, Intradiem is making strides in moving further away from this necessity and most upgrades/enhancements are already occurring without this requirement. There are also opportunities in the rules engine design to add more flexibility to triggers, conditions, and actions to reduce the number of rules and filters needed for certain use-cases.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Intradiem Product Evaluation

Used daily for 2+ years
Reviewed 2019-08-22
Review Source: Capterra

Pros
Product is very effective in the delivery of training and surveys. We've been able to continue to have a positive ROI for several years. The ability to deliver training an optimal times has allowed our company to to more effectively manage our intra-day trends

Cons
New product functionality does not seem to always function as designed. Great ideas with awesome potential to product additional savings, but it seems the functionality is put to marker without proper quality control or effective user testing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Gene C.

Positive ROI, low TCO and short payback!

Used daily for 2+ years
Reviewed 2019-08-28
Review Source: Capterra

We implanted the very first cloud to cloud integration between Intradiem and NICE WFM and the collaboration between the two companies and my team was nothing less than great! My account exec, [SENSITIVE CONTENT HIDDEN] was always right there any time I had a question or concern.

Pros
The ability to turn agent idle time into productive off-phone activities such as training or coaching. The reduction in labor hours of the WFM team in scheduling off-phone activities. Productivity metrics went through the roof once we turned the application on in the contact centers.

Cons
There’s nothing to not like and from an engineering, s/w development and architecture perspective there is nothing in the con list that I have to add.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Doug K.

Powerfully customizable training delivery tool

Used daily for 2+ years
Reviewed 2019-08-07
Review Source: Capterra

As a 24/7/365 Call Center, we needed to provide training to 2000+ employees while not creating high wait times for members calling us for their needs. This tool is able to find the slack time that develops everyday and allows it to be utilized for real purposes.

Pros
The rules engine that is a part of Intradiem allows you to create some of the most intricate way to deliver training or other tasks to your staff. This tool does exactly what they say it does.

Cons
For new users might take a little bit of time to dial in your rules for the perfect and seamless operation it can provide. Requires Administrators that understand not only the Intradiem system but how your business works.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Intradiem pricing

Pricing options
Subscription
View Pricing Plans

Contact Intradiem for pricing details.

Intradiem features

Real Time Data
Reporting & Statistics
Reporting/Analytics

AI/Machine Learning (50 other apps)
API (110 other apps)
Activity Dashboard (72 other apps)
Collaboration Tools (55 other apps)
Data Capture and Transfer (54 other apps)
Data Extraction (51 other apps)
Data Import/Export (71 other apps)
Data Visualization (46 other apps)
Drag & Drop (56 other apps)
Monitoring (45 other apps)
Multi-Language (75 other apps)
Natural Language Processing (58 other apps)
Predictive Analytics (46 other apps)
Search/Filter (63 other apps)
Sentiment Analysis (42 other apps)
Third Party Integrations (91 other apps)
Workflow Management (46 other apps)

Videos and tutorials

Additional information for Intradiem

Key features of Intradiem

  • Attended Automation
  • Business Process Automation
  • Integration into Third Party Applications
  • Unattended Automation
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