What is Ivy?Ivy is a guest management software designed to help hotels, resorts, and casinos streamline guest communications using an automated concierge system and handle restaurant reservations, spa appointments, promotions, and more. The platform works as a digital assistant that automatically handles customer queries and service requests regarding issues such as late check-outs, wifi access, in-room dining, and on-site amenities.
Ivy enables businesses to manage pre-arrival requests, send room status notifications, assess customer sentiments in real-time, and check-out guests virtually. The solution offers a host of features such as artificial intelligence (AI) enabled conversations, desktop alerts, guest experience management, request routing, and more. It also includes web chat functionality, which allows organizations to communicate with guests and provide assistance during the booking process.
Ivy lets managers gain insight into the guest experience and operations via analytics and manage guest requests from a centralized dashboard. It also supports integration with Amazon Alexa, Google Assistant, and various third-party property management systems (PMS) including Maestro, Opera, HotSOS, and more.
Software by Go Momentwww.gomoment.com