Ivy Pricing, Features, Reviews & Comparison of Alternatives

Ivy

Guest management software for hotels, casinos, and resorts

4.0/5 (1 review)

Ivy overview

What is Ivy?

Ivy is a guest management software designed to help hotels, resorts, and casinos streamline guest communications using an automated concierge system and handle restaurant reservations, spa appointments, promotions, and more. The platform works as a digital assistant that automatically handles customer queries and service requests regarding issues such as late check-outs, wifi access, in-room dining, and on-site amenities.

Ivy enables businesses to manage pre-arrival requests, send room status notifications, assess customer sentiments in real-time, and check-out guests virtually. The solution offers a host of features such as artificial intelligence (AI) enabled conversations, desktop alerts, guest experience management, request routing, and more. It also includes web chat functionality, which allows organizations to communicate with guests and provide assistance during the booking process.

Ivy lets managers gain insight into the guest experience and operations via analytics and manage guest requests from a centralized dashboard. It also supports integration with Amazon Alexa, Google Assistant, and various third-party property management systems (PMS) including Maestro, Opera, HotSOS, and more.
www.gomoment.com

Pricing

Pricing options
Free trial
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Ivy screenshot: Ivy analyticsIVY Powered by Go MomentIvy screenshot: Ivy managing guest check-insIvy screenshot: Ivy editing visitsIvy screenshot: Ivy message settings
Ivy screenshot: Ivy user lists

Ivy reviews

Excellent
0
Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.0
  4.0
  4.0
  4.0
PETER KARTANOS

GO IVY..GOMOMENT!

Used daily for less than 6 months
Reviewed 2020-06-23
Review Source: Capterra

EXTREMELY PLEASED AND WILL RECOMMEND TO OTHER HOTELIERS.

Pros
UNDER THE CURRENT LANDSCAPE, IVY AND TOUCHLESS GUEST INTERACTIONS HAVE BECOME AND ESSENTIAL OPERATIONAL PIECE TO THE HOSPITALITY INDUSTRY.

Cons
NOTHING, GREAT! USING IVY TO INTERACT WITH HOTEL GUESTS IS ESSENTIAL.

Response from Go Moment


Thank you, Peter, for your recommendation. We are honored to have our contactless guest engagement platform serve you and your guests in your brand new beautiful Hotel Indigo.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ivy pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact Go Moment for pricing details.

Ivy features

API
Activity Dashboard
Analytics
Sentiment Analysis
Third Party Integration

Collaboration Tools (20 other apps)
Data Capture and Transfer (34 other apps)
Data Extraction (30 other apps)
Data Filtering (22 other apps)
Data Import (19 other apps)
Data Import/Export (29 other apps)
Data Visualization (21 other apps)
Drag & Drop Interface (25 other apps)
Monitoring (23 other apps)
Multi-Language (38 other apps)
Predictive Analytics (18 other apps)
Real Time Data (20 other apps)
Search Functionality (18 other apps)
Secure Data Storage (20 other apps)
Workflow Management (23 other apps)

Videos and tutorials

Additional information for Ivy

Key features of Ivy

  • 2-Way Messaging
  • Automated Responses
  • Conversation Analytics
  • Front Desk Management
  • Guest Experience Management
  • Intent Recognition
  • Machine Learning
  • Mass Texting
  • Message Personalization
  • Mobile Keywords
  • Multi-Property
  • On-Screen Chats
  • Pre-configured Bot
  • Reporting/Analytics
  • Reviews Management
  • Scheduled Messaging
  • Single Property
  • Spa/Activity Management
  • Usage Tracking/Analytics
View All Features