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Rilla
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based speech analytics software
Table of Contents
Rilla - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
Rilla overview
What is Rilla?
Rilla is a speech analytics tool offering key features such as audio capture, reporting and statistics, automatic transcription, and speech-to-text analysis, among others.
Key benefits of using Rilla
• Increase your close rates.
• Save time and be more effective.
• Increase your average ticket.
Who uses Rilla?
By industry, Rilla reviewers are most commonly professionals in construction (58%). The most frequent use case for Rilla cited by reviewers is speech analytics (84% of reviewers).
Starting price
Pros & Cons
Accessibility
Optimization
Assistance
Reliability
Identification
Precision
Rilla pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.7
Ease of use
4.8
Customer support
4.9
Reviews sentiment
What do users say about Rilla?
Users report Rilla is easy to use and helps them review calls, analyze sales interactions, and track improvements. They find its AI-driven feedback and instant analytics valuable for refining sales strategies, improving customer interactions, and supporting ongoing training. They appreciate being able to replay conversations, compare performance, and receive coaching remotely. Some say it streamlines team management and saves time.
They indicate that recording issues, battery drain, and occasional inaccuracies in conversation capture can be frustrating. Some feel initial implementation and team adoption are challenging, and a few mention privacy concerns. They appreciate responsive customer support and frequent updates.
Select to learn more
Who uses Rilla?
Based on 334 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Rilla's key features
GetApp's analysis of 91 verified user reviews collected between January 2024 and January 2025 identifies Rilla's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Rilla's audio capture capabilities for their clarity and ability to pick up conversations even from a distance. They report that it helps in understanding tone and pace, which is important for consultations. Users indicate that it captures almost every word, although some mention issues with background noise and occasional inaccuracies. They find it valuable for coaching, training, and ensuring accountability. However, some reviewers note that phone placement can affect the capture quality. Of the 36 Rilla users who gave detailed accounts of their use of Audio Capture, 100% rated this feature as important or highly important.
Jaclyn C.
Sales representative
Ariel I.
COO
Users report that Rilla's reporting and statistics capabilities help them stay accountable and track their goals. They appreciate the ability to review detailed reports and pinpoint areas for improvement. Reviewers indicate that it provides a quick snapshot of appointments and helps in identifying coaching needs. They find it efficient for getting feedback and tracking progress, although some mention that the reporting could be more critical and customizable. Of the 15 Rilla users who gave detailed accounts of their use of Reporting & Statistics, 100% rated this feature as important or highly important.
See related user reviews
Carmen C.
Sales and Design Consultant
Fiona C.
Rilla Content Specialist
Reviewers highlight Rilla's automatic transcription capabilities for providing a quick and accurate overview of conversations. They find it helpful for reviewing consultations and identifying key phrases or topics. Users appreciate the time saved by reading transcripts instead of listening to entire recordings. However, they note occasional inaccuracies, especially when the phone is not ideally placed. They value the ability to read and listen simultaneously, which aids in understanding and coaching. Of the 38 Rilla users who gave detailed accounts of their use of Automatic Transcription, 97% rated this feature as important or highly important.
See related user reviews
Mario Z.
Plumbing Field Supervisor
Chayden J.
Vice President of Sales
Users find Rilla's speech-to-text analysis valuable for quickly analyzing conversations. They report that it helps in training and coaching by providing accurate transcriptions and feedback. Reviewers appreciate the ability to read along with audio, although some mention issues with distinguishing speakers and occasional inaccuracies. They indicate that it saves time and helps in understanding and improving conversations, despite some minor spelling and context errors. Of the 24 Rilla users who gave detailed accounts of their use of Speech-to-Text Analysis, 83% rated this feature as important or highly important.
See related user reviews
Logan L.
Sales Manager
Zac C.
Sales Manager
All Rilla features
Features rating:
Rilla alternatives
Rilla integrations (2)
Integrations rated by users
We looked at 334 user reviews to identify which products are mentioned as Rilla integrations and how users feel about them.
Integration rating: 4.6 (15)
“It automatically synced the appointment, carrying over names of clients (ect.) which saves a lot of time not having to rename everything myself ”
“I use Service Titan for every aspect of my business, so having the data there matters.”
Dillon J.
Chimney technician
Integration rating: 5.0 (1)
Rilla customer support
What do users say about Rilla customer support?
Customer support rating:
We analyzed 20 verified user reviews to identify positive and negative aspects of Rilla customer support.
Widespread user sentiment highlights Rilla's support team as highly responsive, knowledgeable, and always available when needed.
A significant portion of users found the team eager to help, making onboarding and troubleshooting smooth and stress-free.
Support options
Training options
To see what individual users say about Rilla's customer support, check out the review snippets below.
“It was overwhelming at first, it was my first time ever using AI in this capacity, but the team at Rilla were always there to guide us through.”
Fiona C.
Rilla Content Specialist
“All of their team has been very responsive and quick to assist on the multiple occasions I needed guidance.”
Marcus H.
Sales Manager
“The Rilla team is available when you need something, very responsive.”
Robyn E.
Inside Sales Rep Business Development
Rilla FAQs
Rilla has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What is Rilla used for?
Rillavoice is a cloud-based speech analytics software for the home improvement industry. It uses AI to automatically transcribe, analyze, and give users feedback to improve their close rates and help their sales managers save dozens of hours every month. The AI provides insights to help reps talk better, follow the sales processes to increase the close rate, and provide tangible content on how top sellers at the company are overcoming obstacles.
Q. What languages does Rilla support?
Rilla supports the following languages:
English
Q. Does Rilla support mobile devices?
Rilla supports the following devices:
Android, iPad, iPhone
Q. Does Rilla offer an API?
No, Rilla does not have an API available.
Q. What other apps does Rilla integrate with?
Rilla integrates with the following applications:
ServiceTitan
Q. What level of support does Rilla offer?
Rilla offers the following support options:
Email/Help Desk, Knowledge Base, Chat, FAQs/Forum














