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Rilla Logo

Cloud-based speech analytics software

Table of Contents

Rilla - 2026 Pricing, Features, Reviews & Alternatives

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Rilla overview

What is Rilla?

Rilla is a speech analytics tool offering key features such as audio capture, reporting and statistics, automatic transcription, and speech-to-text analysis, among others.

Key benefits of using Rilla

• Increase your close rates. 
• Save time and be more effective.
• Increase your average ticket.

Who uses Rilla?

By industry, Rilla reviewers are most commonly professionals in construction (58%). The most frequent use case for Rilla cited by reviewers is speech analytics (84% of reviewers).

Starting price


Pros & Cons

Accessibility

Optimization

Assistance

Reliability

Identification

Precision

Rilla pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(1)
3-4(50)
5(283)

What do users say about Rilla?

Users report Rilla is easy to use and helps them review calls, analyze sales interactions, and track improvements. They find its AI-driven feedback and instant analytics valuable for refining sales strategies, improving customer interactions, and supporting ongoing training. They appreciate being able to replay conversations, compare performance, and receive coaching remotely. Some say it streamlines team management and saves time.

They indicate that recording issues, battery drain, and occasional inaccuracies in conversation capture can be frustrating. Some feel initial implementation and team adoption are challenging, and a few mention privacy concerns. They appreciate responsive customer support and frequent updates.

Select to learn more


Who uses Rilla?

Based on 334 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Construction
Consumer Services
Utilities
Building Materials
Others

Use cases

Speech Analytics
Service Dispatch

Rilla's key features

GetApp's analysis of 91 verified user reviews collected between January 2024 and January 2025 identifies Rilla's most critical features and summarizes user sentiment about those features.

Audio capture

Reviewers appreciate Rilla's audio capture capabilities for their clarity and ability to pick up conversations even from a distance. They report that it helps in understanding tone and pace, which is important for consultations. Users indicate that it captures almost every word, although some mention issues with background noise and occasional inaccuracies. They find it valuable for coaching, training, and ensuring accountability. However, some reviewers note that phone placement can affect the capture quality. Of the 36 Rilla users who gave detailed accounts of their use of Audio Capture, 100% rated this feature as important or highly important.

See related user reviews

“Rilla has show to capture audio in many situations while my phone is in the table me to me or in my pocket. The software heats the entire conversation. ”
JC

Jaclyn C.

Sales representative

“Great audio quality. Helps us to better serve our clients and coach and train our consultants.”
AI

Ariel I.

COO


Reporting & statistics

Users report that Rilla's reporting and statistics capabilities help them stay accountable and track their goals. They appreciate the ability to review detailed reports and pinpoint areas for improvement. Reviewers indicate that it provides a quick snapshot of appointments and helps in identifying coaching needs. They find it efficient for getting feedback and tracking progress, although some mention that the reporting could be more critical and customizable. Of the 15 Rilla users who gave detailed accounts of their use of Reporting & Statistics, 100% rated this feature as important or highly important.

See related user reviews

“Allows me to check my progress and see which points I missed”
CC

Carmen C.

Sales and Design Consultant

“Helps me get an understanding of where our sales reps require coaching.”
FC

Fiona C.

Rilla Content Specialist


Automatic transcription

Reviewers highlight Rilla's automatic transcription capabilities for providing a quick and accurate overview of conversations. They find it helpful for reviewing consultations and identifying key phrases or topics. Users appreciate the time saved by reading transcripts instead of listening to entire recordings. However, they note occasional inaccuracies, especially when the phone is not ideally placed. They value the ability to read and listen simultaneously, which aids in understanding and coaching. Of the 38 Rilla users who gave detailed accounts of their use of Automatic Transcription, 97% rated this feature as important or highly important.

See related user reviews

“The app does a great job of capturing the conversation and converting it to text. The few times it incorrectly transcribes the interaction may have more to do with the technician or the phone placement.”
MZ

Mario Z.

Plumbing Field Supervisor

“The transcription is a great way to read over quick overview of the consultation. If we are working specifically on a phrase or topic with our consultants I can immediately see if it was used. ”
CJ

Chayden J.

Vice President of Sales


Speech-to-Text analysis

Users find Rilla's speech-to-text analysis valuable for quickly analyzing conversations. They report that it helps in training and coaching by providing accurate transcriptions and feedback. Reviewers appreciate the ability to read along with audio, although some mention issues with distinguishing speakers and occasional inaccuracies. They indicate that it saves time and helps in understanding and improving conversations, despite some minor spelling and context errors. Of the 24 Rilla users who gave detailed accounts of their use of Speech-to-Text Analysis, 83% rated this feature as important or highly important.

See related user reviews

“Allows me to analysis the conversation in a quicker fashion when the text transcript is accurate.”
LL

Logan L.

Sales Manager

“This saves so much time, and the way Rilla does it makes it easy to find what you're looking for and quickly fast forward to that part of the conversations. ”
ZC

Zac C.

Sales Manager


All Rilla features

Features rating:

Customizable reports
Real-Time updates
Performance metrics
Activity dashboard
Mobile access
Natural language processing
Customer experience management
Customer management
Sales trend analysis
Work order management
Real-Time analytics
Job tracking
Third-Party integrations
Visual analytics
CRM
Calendar management
Electronic signature
Call routing
Accounting integration
Communication management
Email alerts
Customer database
Electronic payments
Location tracking
Self service portal
Billing & invoicing
Multi-Channel communication
Activity tracking
Time tracking
Alerts/Notifications
Technician management
Service history
API
Routing
Automated scheduling
Real-Time data
Quotes/Estimates
Project management
Customizable forms
Contract/License management
Inventory control
Maintenance scheduling
Customer history
Job management

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Rilla integrations (2)

Integrations rated by users

We looked at 334 user reviews to identify which products are mentioned as Rilla integrations and how users feel about them.

ServiceTitan logo
ServiceTitan

Integration rating: 4.6 (15)

It automatically synced the appointment, carrying over names of clients (ect.) which saves a lot of time not having to rename everything myself

I use Service Titan for every aspect of my business, so having the data there matters.

DJ

Dillon J.

Chimney technician

1/2
CompanyCam logo
CompanyCam

Integration rating: 5.0 (1)

Rilla customer support

What do users say about Rilla customer support?

Customer support rating:

We analyzed 20 verified user reviews to identify positive and negative aspects of Rilla customer support.

Widespread user sentiment highlights Rilla's support team as highly responsive, knowledgeable, and always available when needed.

A significant portion of users found the team eager to help, making onboarding and troubleshooting smooth and stress-free.

Support options

Email/help desk
Knowledge base
Chat
Faqs/forum

Training options

Live online
Videos
Documentation
In person

To see what individual users say about Rilla's customer support, check out the review snippets below.

“It was overwhelming at first, it was my first time ever using AI in this capacity, but the team at Rilla were always there to guide us through.”

FC

Fiona C.

Rilla Content Specialist

“All of their team has been very responsive and quick to assist on the multiple occasions I needed guidance.”

MH

Marcus H.

Sales Manager

“The Rilla team is available when you need something, very responsive.”

RE

Robyn E.

Inside Sales Rep Business Development

Rilla FAQs

Q. Who are the typical users of Rilla?

Rilla has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What is Rilla used for?

Rillavoice is a cloud-based speech analytics software for the home improvement industry. It uses AI to automatically transcribe, analyze, and give users feedback to improve their close rates and help their sales managers save dozens of hours every month. The AI provides insights to help reps talk better, follow the sales processes to increase the close rate, and provide tangible content on how top sellers at the company are overcoming obstacles.


Q. What languages does Rilla support?

Rilla supports the following languages:
English


Q. Does Rilla support mobile devices?

Rilla supports the following devices:
Android, iPad, iPhone


Q. Does Rilla offer an API?

No, Rilla does not have an API available.


Q. What other apps does Rilla integrate with?

Rilla integrates with the following applications:
ServiceTitan


Q. What level of support does Rilla offer?

Rilla offers the following support options:
Email/Help Desk, Knowledge Base, Chat, FAQs/Forum

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