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SmartAction Speech IVR System Logo

AI virtual agent solution

(0)

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SmartAction Speech IVR System Pricing, Features, Reviews and Alternatives

SmartAction Speech IVR System FAQs

Q. What type of pricing plans does SmartAction Speech IVR System offer?

SmartAction Speech IVR System has the following pricing plans:
Starting from: $0.20/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of SmartAction Speech IVR System?

SmartAction Speech IVR System has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does SmartAction Speech IVR System support?

SmartAction Speech IVR System supports the following languages:
English


Q. Does SmartAction Speech IVR System offer an API?

No, SmartAction Speech IVR System does not have an API available.


Q. What level of support does SmartAction Speech IVR System offer?

SmartAction Speech IVR System offers the following support options:
Email/Help Desk, Phone Support, Chat

SmartAction Speech IVR System product overview

Price starts from

0.20

/user

Per month

What is SmartAction Speech IVR System?

SmartAction Speech IVR System is a conversational AI virtual agent designed for voice and SMS communication. Its primary function is to work with contact centers and business systems, automating routine call tasks such as scheduling and account management.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Chat

Training options

Live Online
Documentation

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SmartAction Speech IVR System pricing information

Value for money

4.8

/5

4

Starting from

0.20

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

SmartAction Speech IVR System features

Functionality

5.0

/5

4

Total features

21

4 categories

Most valued features by users

Multi-Language
Audio Capture
Automatic Transcription
Blended Call Center
Call Center Management
Call Logging
Call Recording
Call Routing

Functionality contenders

SmartAction Speech IVR System users reviews

Overall Rating

5.0

/5

4

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10
Rating distribution

5

4

3

2

1

4

0

0

0

0

Overall rating contenders

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Kris W.

Insurance, 501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Enhanced Capabilities for Your Customers

Reviewed 7 years ago

We were finally able to allow payments by phone for our customers. We'd been hearing the complaints for years so it was satisfying to provide this option. Additionally, we deployed a text reminder option for bill payments to our customers. Prior to this, we relied upon the post office to deliver the bills, thus leading to many complaints of missing bills etc. Additionally, SmartAction assisted us in building the ability to also pay the bill via that text. Great convenience overall for the customer!

Pros

The technology is straightforward and easy to integrate with. The SmartAction team was great to work with and helped us deploy quickly. For many years we avoided IVR platforms due to the extremely high cost to implement. SmartAction's fee structure is very fair and provides great value. We're only using a fraction of the capabilities and look to expand it's use in the coming months/years. It's omni-channel so fits our strategic vision perfectly.

Cons

We only recently implemented in the last 60 days and have only had minor issues to date. None were related to the software and just required fine tuning like any new deployment of technology.

AC
AvatarImg

Aarde C.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

SmartAction is an amazing company! They are very supportive and collaborative with our requests.

Reviewed 6 years ago
Pros

SmartAction is an amazing company to collaborate with. They have the ability to deliver an out of the box solution and/or customize a product for most customer service needs. We have used them for multiple product implementations and they have been nothing but supportive in both design and implementation.

Cons

SmartAction is really good at designing and adapting to the business needs, but since most of our build outs have been custom we have had a little lag in getting KPIs to help support the original business tool rollout.

PF
AvatarImg

Paul F.

Outsourcing/Offshoring, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Drove 20%+ cost savings in less than 18 months!

Reviewed 7 years ago

Talk about a return on investment! Implementation of SmartAction across just 1 client's program for 3 specific call types drove over 20% of our costs out of the call center operations. There is potential to do so much more with this AI technology, and you don't have to sacrifice quality or CX. Our implementations to-date have included taking redundant customer transactions and seamlessly integrating...

Pros

Easy to work with. Quick implementations possible for immediate ROI.

Cons

Haven't found any to-date.

TC
AvatarImg

Tracey C.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Operations Manager

Reviewed 7 years ago

SmartAction IVR is a great tool for customers to access their rebate information 24/7 for feedback on the status of their rebates. There are very minimal outages and it allows our company to have customers keep current as their rebates go through the various stages until the rebate is approved.

Pros

No pros were added to this review

Cons

No cons were added to this review

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