Xenioo Pricing, Features, Reviews & Comparison of Alternatives

Xenioo

Omnichannel virtual assistant platform

4.43/5 (14 reviews)

Xenioo overview

What is Xenioo?

Xenioo is an omnichannel chatbot platform that lets users create artificial intelligence (AI) powered virtual assistants to engage visitors and capture leads. The software includes a codeless drag-and-drop chat flow designer, preview functionality, debugging, NLP (natural language processing) engine, multi-channel publishing, collaboration tools, and more.

Xenioo's visual flow builder is designed to enable anyone to create chatbots and publish them across multiple channels without requiring any coding or technical skills. The drag-and-drop editor allows users to manage interactions, quick responses, chat delay, and more. Preview and debugging functionality let users test their chatbot before publishing to identify and fix any issues or errors. Created chatbots can be embedded within websites and published across WhatsApp, Telegram, Facebook Messenger, and various other channels. Users' conversation privacy is guaranteed by Xenioo's fine-grained operators permissions, opt-in chatbot flows, and data persistence configuration.
www.xenioo.com

Pricing

Starting from
$29.99/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Germany, Brazil, Mexico

Supported languages

English, Italian
Xenioo screenshot: Xenioo dashboardXenioo Tutorials: Creating your very first chatbotXenioo screenshot: Xenioo chatbot conversationXenioo screenshot: Xenioo chatbot managerXenioo screenshot: Xenioo chatbot editorXenioo screenshot: Xenioo broadcasts

Xenioo reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.3
  4.6
  3.9
Luigi Romano

Great chatbot designer

Used daily for 1-2 years
Reviewed 2020-04-10
Review Source: Capterra

Xenioo checked all of our requirement boxes. Great user experience overall.

Pros
he chatbot designer makes building a chatbot very easy. We've been using it for Alexa and Google Assistant integration and it made the process of creating, publishing an mantaining everything a real breeze. We integrated the chatbot with our platform very quickly and easily.

Cons
I would love to see more simplified versions of the more advanced features such as broadcasting. The number of available options to reach out to users is overwhelming at first.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Angel Hernandez

Advance tool for chatbot dialogue creation and hybrid opportunities (chatbot+agent) in multichannel.

Used weekly for 2+ years
Reviewed 2020-04-12
Review Source: Capterra

Allows both big brands and SMEs to implement a complex chatbot if required. Pricing is not high compared with other known solutions that are more limited in terms of functionality.

Pros
Combination of NLU + dialogue creation. Implementation of complex dialogues can be done by non tech-profiles (many options to be implemented: use of variables, local or global intents, etc.). Many channels included and agents module.

Cons
There is always room for improvement, such as channels (Microsoft Teams; or allowing one chatbot to be deployed in several channels) or visual elements.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Anonymous

Avoid it

Used occasionally for less than 6 months
Reviewed 2020-04-01
Review Source: Capterra

Quite bad

Pros
I like that how easy they made it to fork out money from your credit card account

Cons
Read the fineprint on their payment policy. Once Credit Card number is in, they will not allow you to diable the account and continue to charge you for one excuse or another. U cannot remove Credit Card number or cancel your account.

Response from Matelab


Our pricing policy is very clear and in line with pretty much any service you may find online.

It can be found here https://www.xenioo.com/en/pricing/ and here https://docs.xenioo.com/basic-concepts/your-account/payment-and-invoicing, it is repeated as you sign up in your confirmation email and it is repeated again as you cancel, upgrade or simply downgrade your subscription.

Just like pretty much any subscription service, when you cancel, you enjoy the remaining period still at full features.
When the billing period ends you're charged and that's it.

We're sorry that you didn't find what you were looking for on Xenioo but rest assured that we'll take any action int the near future to make sure that all of this process is clear.

You're welcome to contact us anytime to let us know what still isn't clear and how we can communicate it better!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Vasilis Stamatakis

What about Xenioo?

Used daily for 2+ years
Reviewed 2020-04-15
Review Source: Capterra

Xenioo is a honest tool that is giving you more value for the money you pay. It works. It has some limitations but it's a chatbot. We have other needs too. I wish for example to include a JSON Parser to deliver output without writing Java. But in my opinion 10/10 Thanks [SENSITIVE CONTENT HIDDEN] and all the team you're doing a great work. I am using Xenioo in many aspects and I've much more planned.

Pros
First, [SENSITIVE CONTENT HIDDEN] and all the team are always improving the app adding new features. Secondly, there's Cloud JavaScript platform which gives more flexibility, and NPL that is really a masterpiece, if you have the time to write it correctly, Xenioo is giving you the tool. The Pay as You Go, is also welcome because you pay for what you use and need any month. Easy cancel. Guys there are good programmers.

Cons
I'd like it very very much more if you could integrate it with Integromat. Zapier is integrated but i am not using Zapier for many reasons. I'd prefer a little more documentation, especially about the not obvious operations, because there are many conditions that you have to test to understand how it's working. It's fun on one hand , but if you're in a hurry you can't do a 'fast app' with Xenioo, you have to be concentrated on what you do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mauro Lorini

Ottima piattaforma

Used daily for 2+ years
Reviewed 2020-04-14
Review Source: Capterra

Complessivamente devo dire che la piattaforma Xenioo è una delle migliori in circolazione per le tante caratteristiche presenti e il notevole impegno a migliorare continuamente, inoltre essendo uno dei primi utilizzatori mi è piaciuto anche il sostegno e le implementazioni seguite a delle mie segnalazioni.

Pros
Avevo conosciuto un altra piattaforma per la creazione di Chatbot ma poi ho incontrato Xenioo e ne sono rimasto colpito, di facile operatività e gestione oltre alle tante news che vengono implementate. La facilità di gestire i broadcast, di provare in anteprima il chatbot

Cons
Diciamo che non ci sono lati negativi, forse AI ma per mia poca competenza e magari gli helpp in italiano all'interno della piattaforma durante l'utilizzo.

Response from Matelab


Thank you for your review! We're currently looking into translating our platform to Italian and to other languages.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Xenioo pricing

Starting from
$29.99/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

Xenioo is available for free for up to 2 multi-channel chatbots and 1000 messages per month.
Starter: $29.99/month for up to 25 multi-channel chatbots and 7500 messages per month.
Professional: $99.99/month for up to 50 multi-channel chatbots and 100,000 messages per month.
Agency: $249.99/month for up to 100 multi-channel chatbots and 350,000 messages per month.
Custom Enterprise plans are also available.

Xenioo features

API
Activity Dashboard
Analytics
Collaboration Tools
Data Visualization
Drag & Drop Interface
Multi-Language
Reporting & Statistics
Third Party Integration
Workflow Management

Data Capture and Transfer (39 other apps)
Data Extraction (34 other apps)
Data Filtering (26 other apps)
Data Import (23 other apps)
Data Import/Export (35 other apps)
Monitoring (27 other apps)
Predictive Analytics (22 other apps)
Real Time Data (25 other apps)
Real Time Monitoring (23 other apps)
Sentiment Analysis (22 other apps)

Videos and tutorials

Additional information for Xenioo

Key features of Xenioo

  • Call Me Option
  • Canned Responses
  • Contextual Guidance
  • Conversation Analytics
  • Intent Recognition
  • Natural Language Processing
  • Offline Form
  • Omni-Channel
  • On-Screen Chats
  • Pre-configured Bot
  • Proactive Chat
  • Real-time Consumer-facing Chat
  • Reporting/Analytics
  • Reusable Components
  • Speech Recognition
  • Speech Synthesis
  • Transcripts/Chat History
  • Transfers/Routing
  • Usage Tracking/Analytics
  • Virtual Assistant
View All Features