What is Zero Incident Framework?Zero Incident Framework is an AI-enabled platform that assists businesses with proactive detection and remediation of IT incidents. Features include auto-discovery, real-time topology mapping, chatbots, workflow automation, root cause analysis, capacity orchestration, and KPI tracking.
Zero Incident Framework helps engineers monitor infrastructure performance through application health and user experience index, detect anomalies, and recognize unusual behavior patterns through historical and real-time data insights. Service desk professionals can use the applications’ dashboard to inspect support ticket metrics such as estimated time to complete, recommended resolutions, and sentiment analytics.
Zero Incident Framework also allows administrators to track employee productivity in real-time and discover unauthorized access. Businesses can also forecast ticket volume spikes, resource utilization, network bandwidth, and storage capacity.
Zero Incident Framework offers integration with various third-party platforms such as Workplace by Facebook, WhatsApp, ServiceNow, ManageEngine, Splunk, Apica, SolarWinds, and more. It helps eliminate duplicate incidents as well as false positives and sorts them based on priorities.
Software by GAVS Technologieszif.ai