Emburse Reviews

Emburse

Expense management & credit cards with spending rules

4.49/5 (41 reviews)

Pros
  • I love how easy the user interface is. It does what you want, when you want, and then more.Gerald Q.Read the full review
  • We love the ease of the Emburse. It is great to use with contracted employees.Sara V.Read the full review
  • Reporting capabilities were great. Speed of deployment was quick and customer service repose time was also very good.Adam G.Read the full review
Cons
  • Need to capture more information from merchants where cards are used. Fraudulent transactions are hard to chase down due to the limited information provided by the merchants.zachary f.Read the full review
  • This company lost out on thousands of dollars by rejecting my application.Beverly J.Read the full review
  • We found this out when a transaction declined and then we were unable to log in, and reached out to a rep. No communication, even an automated email, informed us.Verified ReviewerRead the full review
93%
recommended this to a friend or a colleague
Dennis van der Heijden

Everyone has a card!

Used daily for 1-2 years
Reviewed 2019-08-17
Review Source: Capterra

Pretty good, some issues in the part with reissuing cards (always a pain to ship a couple of dozen around the world again) but just happened once so far.

Pros
We have implemented Emburse for all our remote team (aka everyone) that works with us. Each person gets a card shipped with budgets to spend on perks ($500 in Convert's case) and that makes everything run smooth. Then we run almost all budgets through the virtual cards making it easier to decentralize spending on anything. Decentralize is the way to go for us since we run on Holacracy and are all remote.

Cons
Feel it's still missing a direct connection with Xero that could be a big plus. A way to ship a card directly to anywhere in the world (now only US) would save us a logistical step.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Keith Schacht

Emburse dramatically simplified expenses. My team loves it!

Used daily for 6-12 months
Reviewed 2019-08-14
Review Source: Capterra

Pros
Emburse makes it incredibly easy to issue expense cards to new employees and ensure that everyone reports back on all the key things you need to close your books. It took an annoying process of internal nagging to get the books closed, to a streamlined automated text message each time someone purchased. It’s amazing.

Cons
There is nothing significant that I dislike about the product. One quirk is that you’re using pre-paid cards rather than true credit cards, so you have to keep re-upping your balance. But this is automated so it’s not a big deal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sarah Blair

Servers Down Constantly Lead to Failures in Purchases

Used daily for 1-2 years
Reviewed 2019-08-14
Review Source: Capterra

It's a free program, you get what you pay for.

Pros
It's become a little more user friendly with drop down menus that you can search in and the ability to add additional attachments.

Cons
The website has been so slow as of late. It takes a few minutes for it to boot up and for me to be able to search for a transaction. It is so inconvenient. The servers have also had issues lately that cause recurring purchases to fail and cause serious issues with our vendors.

Response from Emburse


Hi Sarah,

We are sorry to hear about your experience. We were recently performing some server cleanup which is why the transaction page was slow but have since finished.

And as of last month, we added a new fix for managing any failed purchases! You shouldn't see anymore going forward.

Just wanted to add that we aren't a free platform, but because of our relationship with Housecall Pro, we decided to waive the monthly fee a long time ago.

If you have any questions or if there's anything we can do for you to make Emburse a better fit for you, please reach out and we'll make it happen!

Regards,
Chris

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Sara Valashinas Lira

Emburse Works Great for Various Programs.

Used weekly for 1-2 years
Reviewed 2019-08-13
Review Source: Capterra

We use emburse to fund our contractors on marketing programs. I have had nothing but positive experiences.

Pros
We love the ease of the Emburse. It is great to use with contracted employees.

Cons
I have had no issues with Emburse.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Bhakti Fiori

Love the debit feature

Used daily for 6-12 months
Reviewed 2019-08-13
Review Source: Capterra

We are very pleased with Emburse. The support has been responsive -- although we have not needed much support because everything works well and is easy to understand. We have very intention of utilizing Emburse as often as we can. We are a marketing and branding company with specialty in the spirits industry and in field marketing. Our usage is based on Client programs that we create and execute.

Pros
Easy to use. Because of the replenishment feature, we can always keep a set amount of available funds for our non-employee marketing reps. No concerns about excessive numbers of conventional corporate credit cards being used. Reconciliation is easy with the month end statement.

Cons
I really do not have any cons to share. Our Account Manager and Field Director are both very happy with Emburse. Our Account Manager was the one pushing for Emburse and I think it was and is a good decision.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Beverly Jonas

Application Rejected with No Explanation

Used occasionally for free trial
Reviewed 2020-02-07
Review Source: Capterra

On their website, it does not say anything about how long your business has to be active to be approved. It also does not say anything about your business needing good credit or any credit at all. It doesn't say the minimum number of employees, or how much revenue you need to have in order to get approved. My company was just started last year but it's growing fast. I was looking for software to help me make cards for new agents who have certification class expenses to pay in order to get started. On average I hire about 10 people a month, each new hire needing anywhere between $10 - $200 dollars. You do the math. This company lost out on thousands of dollars by rejecting my application. It doesn't make sense. My company is new, no credit history at all, but our revenue projections are very very high. If I could have at least gotten an explanation as to why they denied my application, then I would have an opportunity to apply again in the future, but they do not tell you why at all. I gave sensitive documents to this company, and the way that this happened makes me feel that this may be a scam. I've never heard of a legitimate company that doesn't even offer any requirements for approval. Even if they don't offer an explanation for denial there are usually requirements for approval. If my business mysteriously becomes compromised I will know exactly who caused it.

Pros
I tried the trial. It was easy to use...

Cons
I did not get to use the real thing.....

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Anonymous

Great product for expense management

Used daily for 6-12 months
Reviewed 2019-08-13
Review Source: Capterra

great company and great product

Pros
new features including physical cards, apple pay integration, and new settings for controlling spend.

Cons
learning curve took slight time to figure out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Roger Lee

Easy way to manage employee expenses

Used daily for 2+ years
Reviewed 2019-08-24
Review Source: Capterra

Pros
Really easy to create new virtual or physical cards, manage controls/limits, and track down receipts. Very responsive and helpful support. Overall Emburse has allowed us to feel comfortable issuing cards to key employees that regularly spend on the company's behalf.

Cons
Need to pre-fund the debit cards

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nicholas Ramsel

Emburse

Used daily for 2+ years
Reviewed 2019-08-19
Review Source: Capterra

Pros
I really like the user interface. It is very easy to navigate and find what I am looking for.

Cons
I am the Administrator for three lines of of Emburse Cards. I need to look at each account individually to get the information. I would be nice to have a dashboard that gives me the balances for all accounts from one screen.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sanya Singhal

Emburse isn't perfect (yet), but their Customer Support is!

Used daily for less than 6 months
Reviewed 2019-08-23
Review Source: Capterra

I have really enjoyed working with the team to create the most optimal system using Emburse and I'm excited to continue to grow with them! With their hardworking, dedicated and smart team, I think they'll get very close to just what we need!

Pros
I love how easy the software is to use. Its probably the best one out there for accounting purposes. My favorite part, however, is definitely the customer service. Every time I have a question, they are on top of it! Credit cards are not easy for any company to implement. Accounting hates credit cards because there is absolutely no tracking of transactions! Emburse makes it a lot easier to want to implement credit cards and I appreciate it!

Cons
I think the software requires a fair amount of customization in order to the most out of it. Some of their features still need work, but Emburse is still being built out and they are always open to suggestions/feedback which goes a long way.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Aaron LeClair

Emburse Review

Used daily for 2+ years
Reviewed 2019-09-19
Review Source: Capterra

The Emburse journey has been excellent the whole way through and customer support has stood out as a major strength the entire way. From development support during integration to operational support once you are live, the team at Emburse has always been fast to respond and incredibly informative and helpful. Can't say enough about their support.

Pros
The ability to leverage both an easy to administer Dashboard along with a rich set of APIs fit our use case perfectly. It allowed us to quickly launch and integrate our integration while making use of the Dashboard to augment any intermediate needs we had while developing our software.

Cons
We are eagerly awaiting consumer spending support through Emburse.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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David Parker

One of the best credit card solutions on the market

Used daily for 6-12 months
Reviewed 2019-09-30
Review Source: Capterra

Pros
We’ve done everything from trying corporate cards to using expense software solutions, but Emburse combines the best of both worlds. Our employees love it over monthly reporting and we’re saving a lot of time on everything from expense controls to expense reports and accounting.

Cons
Still is a young product and would love to see some more robust features that some of the bigger expense solutions have (ie. better receipt emailing options, native QBO support without using plugin, etc), but overall a solid product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Andy Su

Great customer support and gets the job done

Used weekly for 2+ years
Reviewed 2019-06-11
Review Source: Capterra

Overall experience is definitely positive. I recommend Emburse. Since issuing department specific Emburse cards, accounting has been way easier and I don't have to deal with purchase orders everyday. Setting up on Emburse was super easy. Our account was approved and cards issued within two hours. Great support team as well. The rep was especially helpful in helping me with disputes and my missing card.

Pros
Simple to use. Intuitive UI. Never had an issue with my cards. I love that I can limit cards by categories. Other cards may be able to do it, but it's much easier with Emburse and I can do it myself. Keeps accounting easy and happy.

Cons
When we started with Emburse they were debit only and I didn't like having to leave a bunch of cash in their accounts. Now that they support credit cards, that's gone away.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Matt Sowards

Great Expense Management Tool

Used daily for 2+ years
Reviewed 2019-08-16
Review Source: Capterra

This does exactly what we need it to do for a very reasonable cost. Far easier to get setup and running than their competitors.

Pros
API is excellent and easy to get up and running with.

Cons
Transparency about what fees we would be charged and how the service would be changed was pretty low at certain points. More advance notice would be great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Amber Miranda

Easy To Use

Used daily for less than 6 months
Reviewed 2019-08-22
Review Source: Capterra

Our company has between 10-15 American express cards which are being pit on a spreadsheet for monthly allocation and review so we have eased out if using those cards so much as well as completely getting away from using Comdata.

Pros
The fact that you can have unlimited cards both virtual and plastic.

Cons
I was under the impression that it could be used as an ATM debit card and it cant be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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QUINNLI O'SHEA

Solid Product Coming from an Everyday User at a Small Food Tech Startup

Used daily for 1-2 years
Reviewed 2019-08-13
Review Source: Capterra

Positive - it does lack a lot that a traditional business card would, but I guess it serves a different purpose? Or maybe you're getting there

Pros
Super easy to use and update Strong permissions built around who can spend when, where, etc. Categories feature is really helpful

Cons
You don't get any rewards or currency for using this vs other business cards Similarly, there's no purchase protection as there would be with business cards

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Nicholas Smith

Really good platform

Used daily for 1-2 years
Reviewed 2019-03-15
Review Source: Capterra

Pros
We LOVE the control that Emburse gives to us with respect to spending on the cards. We love that we can set limits, restrictions and monitor the spending on our cards. We also really love the ability to have an electronic card vs. a physical card.

Cons
We were told that it would sync with our current platform, Expensify but it does not and they were not able to give any real viable solutions

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Melissa Burger

Emburse

Used daily for 6-12 months
Reviewed 2019-08-13
Review Source: Capterra

Before we started with Emburse we were getting receipts from every field worker and that added up to a lot of extra hours sorting and tagging to jobs and then having to cut a weekly check. After using Emburse, we've cut down so much time in the office by having the guys just upload a picture of their receipt and tag it to a job. They aren't putting cash out of their pockets and having to wait a few weeks for reimbursement. It's all done in one shot!

Pros
The software is very easy to navigate through.

Cons
So far, I have not found anything I do not like about it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kyle Killion

Instant infinite virtual cards

Used daily for 2+ years
Reviewed 2019-08-16
Review Source: Capterra

Pros
No limit on the number of virtual cards allowed. Excellent customer service.

Cons
The Quickbooks integration could be a little bit better, it is a minor issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Gerald Quisol

Best decision to implement Emburse

Used daily for 6-12 months
Reviewed 2019-08-13
Review Source: Capterra

Best decision ever to implement Emburse into our accounting procedures. Wish I had known about this sooner!

Pros
I love how easy the user interface is. It does what you want, when you want, and then more. It’s a 5/5 on all accounts.

Cons
If I had one “complaint” it would be that I didn’t discover this sooner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Adam Guenther

Great Solution - Fantastic Customer Service

Used daily for 1-2 years
Reviewed 2019-08-13
Review Source: Capterra

Pros
Ease of use of the product for myself as the administrator and users. Reporting capabilities were great. Speed of deployment was quick and customer service repose time was also very good.

Cons
The software worked just as expected, I can't think of anything we didn't like.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jose V

Convenient for SME's

Used daily for 2+ years
Reviewed 2019-08-14
Review Source: Capterra

Pros
- Ease of use - Secure - Great support - Fast turn around times

Cons
- It did not have accounting software integration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Bethany Brewer

Overall I would reccomend!!

Used daily for less than 6 months
Reviewed 2019-08-19
Review Source: Capterra

Pros
I love the flexibility and the capabilities it has to control and track each employee's spend.

Cons
My least favorite thing about the software it that is does not show exact totals spent on the chart when creating a report, So the numbers never match QB. Assuming that is because there are multiple transactions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Unexpectedly disabled account

Used daily for free trial
Reviewed 2019-12-10
Review Source: GetApp

They didn't ask for any company information when setting up our account. This was different from other competitors we tested at the same time/after who collected company documents, bank statements and did a full credit check to make sure they were comfortable working together. Emburse seems to want to rush you into a trial and then do a check, and just kick you out if you don't pass. They don't communicate what they are checking, what fell short, or ask for anything from you. The setup process seemed too good/easy to be true and it was. It seems Emburse wants to get people in the door and sort 'em out later. They show zero consideration for small businesses. We are very happily and smoothly working with a competitor now who did their due diligence at the start instead of just making black box decisions after you think you are already set with the solution.

Pros
The pricing model and ease of use drew us to Emburse. I had a friendly rep who did the demo and gave me a sign up link, and the interface looked good and intuitive. I was able to easily pre-fund my account. When they closed our account unexpectedly, they did refund our payment quickly.

Cons
We were only able to spend a few dollars before our account was unexpectedly closed. We found this out when a transaction declined and then we were unable to log in, and reached out to a rep. No communication, even an automated email, informed us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Ed Anderson

Great value and support

Used daily for 1-2 years
Reviewed 2019-09-11
Review Source: Capterra

Allows employees to manage business expenses with little overhead and administration

Pros
Easy to use and set up required information from staff. Support has been very responsive when I have issues.

Cons
Reporting function not as strong as it could be (does not export)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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