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Square Point of Sale vs Toast POS Comparison

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Overview

Category Leaders

Square Point of Sale is a POS solution for Android and iOS devices which includes tools for managing payments, digital receipts,...

Category Leaders

Toast POS solution is a cloud-based restaurant management platform for restaurant owners to reduce staff & operational costs...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

165

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

2.8K

5

4

3

2

1

2.1K

579

117

30

25

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.2

509

5

4

3

2

1

306

103

38

15

47

  • Value for money
  • Ease of use
  • Features
  • Customer support
82%
would recommend this app

Pros

The greatest benefit that came from this software, for me, is the ability to conduct business, specifically, complete a payment transaction, no matter where you are located.
Square is an awesome piece of software to use. The retail side has great capabilities for sales, inventory, gift cards, rewards, and much much more.
Square is very simple to learn and use as an end user, and it has gain a lot of popularity recently, customers feel more and more comfortable with this system.

Pros

Love the software and so does our staff. Expansion options were a major consideration as we have more takeout locations opening so this was a winning solution for us.
What I liked about Toast was how easy the integration was for our management team and staff. I would highly recommend.
Toast is a very easy and user friendly way to order food for our office. I like how straightforward the steps are on the app to order.

Cons

If I am to complain about something I would complain about the percentage I am giving back to square but that it the cost of doing business.
The only thing that has ever been slightly frustrating is the traditional card reader being sensitive when swiping cards. Sometimes I'll have to try 3-4 times to get it to register.
I dislike that it fails sometimes and it is not accessible at many different vendors and restaurants.

Cons

I've been trying to set up online ordering for weeks now. It's been counting a lot of problems because of the basic lack of customer support.
The worst was the display screen and the use of it on the line.
Toast's NEW online ordering has a complicated drop down menu that causes guests to struggle.
  • Vendor responds to reviews
  • Last review3 days ago
  • Vendor responds to reviews
  • Last review16 days ago

Key features

  • Total features100
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Built-in Accounting
  • CRM
  • Cash Management
  • Cataloging/Categorization
  • Clock In/Out
  • Commission Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Custom Cake Orders
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • Delivery Estimate
  • Delivery Management
  • Device Enrollment
  • Discount Management
  • Document Storage
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • Food Delivery Dispatching
  • For Bakeries
  • For Bars/Clubs
  • For Food Trucks
  • For Jewelry Stores
  • For Liquor Stores
  • For Restaurants
  • For Retail
  • For iPad Devices
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Item Management
  • Kitchen/Menu Management
  • Labor Cost Calculator
  • Layaway Management
  • Loyalty Program
  • Menu Builder
  • Mobile Access
  • Mobile Payments
  • Multi-Location
  • Multi-Store
  • Offline Access
  • Online Invoicing
  • Online Ordering
  • Online Payments
  • Order Entry
  • Order Management
  • Order Scheduling
  • Order Tracking
  • Ordering Automation
  • PCI Compliance
  • POS Integration
  • Partial Payments
  • Payment Processing
  • Point of Sale (POS)
  • Price/Margin Management
  • Pricing Management
  • Promotions Management
  • QR Codes
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Real-Time Analytics
  • Real-Time Monitoring
  • Real-Time Updates
  • Receipt Management
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restaurant POS
  • Retail Inventory Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • SMS Messaging
  • Sales History
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Search/Filter
  • Security Management
  • Separate Checks
  • Split Checks
  • Status Tracking
  • Stock Management
  • Table Management
  • Tax Calculation
  • Third-Party Integrations
  • Tips Management
  • Transaction History
  • Wait List Management
  • Website Personalization
  • eCommerce Management
  • Total features75
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Built-in Accounting
  • CRM
  • Cash Management
  • Cataloging/Categorization
  • Clock In/Out
  • Commission Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Custom Cake Orders
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • Delivery Estimate
  • Delivery Management
  • Device Enrollment
  • Discount Management
  • Document Storage
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • Food Delivery Dispatching
  • For Bakeries
  • For Bars/Clubs
  • For Food Trucks
  • For Jewelry Stores
  • For Liquor Stores
  • For Restaurants
  • For Retail
  • For iPad Devices
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Item Management
  • Kitchen/Menu Management
  • Labor Cost Calculator
  • Layaway Management
  • Loyalty Program
  • Menu Builder
  • Mobile Access
  • Mobile Payments
  • Multi-Location
  • Multi-Store
  • Offline Access
  • Online Invoicing
  • Online Ordering
  • Online Payments
  • Order Entry
  • Order Management
  • Order Scheduling
  • Order Tracking
  • Ordering Automation
  • PCI Compliance
  • POS Integration
  • Partial Payments
  • Payment Processing
  • Point of Sale (POS)
  • Price/Margin Management
  • Pricing Management
  • Promotions Management
  • QR Codes
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Real-Time Analytics
  • Real-Time Monitoring
  • Real-Time Updates
  • Receipt Management
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restaurant POS
  • Retail Inventory Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • SMS Messaging
  • Sales History
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Search/Filter
  • Security Management
  • Separate Checks
  • Split Checks
  • Status Tracking
  • Stock Management
  • Table Management
  • Tax Calculation
  • Third-Party Integrations
  • Tips Management
  • Transaction History
  • Wait List Management
  • Website Personalization
  • eCommerce Management

Integrations

  • Total integrations103
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • HubSpot CRM
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • authorize.net
  • Total integrations66
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • HubSpot CRM
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • authorize.net

User reviews that mention these apps

RN
AvatarImg

Ramin N.

Nonprofit Organization Management, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Square Point of Sale logo

Square Point of Sale

Square POS Review

Reviewed 5 years ago
Pros

Square is a very user friendly POS system that works quite well with tablets, like the Ipad. Almost anyone can figure out the basic features of it in a matter of minutes.

Cons

To be honest not much. I have not used Toast, which seems to be the other extremely popular POS tablet software so I cannot compare the two.

JS
AvatarImg

Jami S.

Public Safety, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Square Point of Sale logo

Square Point of Sale

POS for all business size

Reviewed 6 years ago
Pros

Very customize-able. Good for small or large business. Equipment is nice and plenty of options

Cons

Expensive compared to other POS systems.

KM
AvatarImg

Kelly M.

Retail, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Square Point of Sale logo

Square Point of Sale

Make Sales From Anywhere

Reviewed 4 years ago

Square is really the only POS that allows you to enter product price by weight with decimals. For this reason alone, I have stuck with Square POS.

Pros

I use square POS when selling at Farmers Markets. Square makes it easy to collect payments from any location as long as you have internet/wifi. I also like that I can charge customers by weight (oz, lb, etc) instead of just single (whole) unit price.

Cons

Finding products in the interface is not as seamless as other POS systems I have used. For example, shopify pos has a great interface showing product images, etc for POS. I wish Square would update their interface.

RW
AvatarImg

Roger W.

Education Management, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Square Point of Sale logo

Square Point of Sale

Stylish POS

Reviewed 2 years ago

Trendy retail POS

Pros

Brand Stylish hardware Growing market share

Cons

Fees are a little expensive White hardware check an get dirty

MM
AvatarImg

Mike M.

Retail, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Square Point of Sale logo

Square Point of Sale

Very good POS

Reviewed 4 years ago

It is a great POS and any retailers needs a POS so it is a good option.

Pros

It is easy to use and they are always updating and adding more features. Great option for most retail applications.

Cons

They went up on their processing fees and once you are using it and get your products into the system you feel stuck.

AvatarImg
AvatarImg

Viola R N.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Square Point of Sale logo

Square Point of Sale

Easy to use

Reviewed 2 years ago
Pros

I loved the square POS system. the owner of the shop I work at brought in a POS that was seriously a POS. It was terrible! Square is so user-friendly. It's light and so simple to use!

Cons

We did have an issue with an outage. The other disadvantage was not everyone used the inventory tab they used the manual keypad so inventory was less easy to track. But, that is a training issue, not software.

AR
AvatarImg

Verified reviewer

Food & Beverages, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Square Point of Sale logo

Square Point of Sale

POS for dummies

Reviewed 5 years ago

Great first POS system

Pros

So incredibly easy to use, dont have to have any tech skills to figure it out

Cons

Its so simple it lacks the ability to modify items/sales etc.

MA
AvatarImg

Morgan A.

Food Production, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Square Point of Sale logo

Square Point of Sale

Square POS

Reviewed 2 years ago
Pros

I like how portable I can bring my square when I am delivery my product to my customer

Cons

The POS updates can take longer then usual

TR
AvatarImg

Tyler R.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Square Point of Sale logo

Square Point of Sale

Easy POS to use but very basic

Reviewed 7 years ago
Pros

This software is super easy to use but lacks the sophistication that a retail shop needs. Simple software that anyone can learn.

Cons

If you need something to track inventory and help with POs / ROs and other more sophisticated POS features there are definitely better options out there.

KD
AvatarImg

Keenan D.

Transportation/Trucking/Railroad, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Square Point of Sale logo

Square Point of Sale

Square point of sale review

Reviewed a year ago

I use it to accept card payments on the go.

Pros

Convenient,easy to use,and user friendly.

Cons

Nothing was to be disliked about square pos.

BB
AvatarImg

Bradley B.

Automotive, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Square Point of Sale logo

Square Point of Sale

Great POS option for the small business owner.

Reviewed 3 months ago
Pros

Ease-of-setup, easy onboarding and end-user experience.

Cons

Lacking full-featured invoicing and automated POS reporting.

BM
AvatarImg

Brad M.

Automotive, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Square Point of Sale logo

Square Point of Sale

Dont expect great support

Reviewed 5 months ago

I've been up and down every channel I can to resolve an issue centered around a dispute a customer filed. For starters, this customer should have been refunded but my team never hit the refund button. Once I saw the dispute, I immediately ACCEPTED it. This was on October 10th. Fast forward to Nov 20th and the customer has not seen any money refunded. After 5 different calls with support and having...

Pros

Nice POS System for our customer interface

Cons

Customer Support is not great, cannot get you info when you need it. Slow to respond.

AW
AvatarImg

Anna W.

Alternative Medicine, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Square Point of Sale logo

Square Point of Sale

Square Point of Sale is a Great Option

Reviewed 4 months ago
Pros

I love the fact that anyone can get and use a Square POS. You can choose a simple plugin for your phone, or a full on POS set up. The cost of use is minimal in comparison to other POS systems.

Cons

There is really nothing to complain about. Square seems to have thought of everything.

CD
AvatarImg

Caroline D.

Retail, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Square Point of Sale logo

Square Point of Sale

Love this system!

Reviewed a year ago
Pros

I have been using Square point-of-sale pretty much since I started my business! I love using it because the platform is sleek and clean looking, and it’s very easy for me to service customers and streamline. Their checkout experience. The variety of payment options is exceptional and I also use Square equipment, in order to exude professionalism, and to give customers better ease of service. I love bringing my square equipment to pop-up markets as well.

Cons

No issues to report! :) I love my Square POS.

IM
AvatarImg

Isaac M.

Food & Beverages, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Square Point of Sale logo

Square Point of Sale

Worth the rate, time, perfect for small buisness

Reviewed 5 years ago

This is a wonderful POS system for small businesses. Their rate is very low and there is no monthly cost on top of it (unlike other POS systems). You will also get access to other software and service through square at a reduced rate from other similar systems, making this a perfect set up for small businesses.

Pros

Square POS is the best option for small business. In the end, you will be paying less for this we service than with with POS systems, including the cost of you register system. POS gives you so much and access to so much more for such little cost.

Cons

I have currently had no issues with Swuare POS.

DT
AvatarImg

Deena T.

Staffing and Recruiting, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Square Point of Sale logo

Square Point of Sale

Love using Square POS!

Reviewed 2 years ago
Pros

It's easy to use and makes life easier for both online and in-person sales transactions.

Cons

There is not anything I dislike about Square POS.

LM
AvatarImg

Lana M.

Public Relations and Communications, 1-10 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Square Point of Sale logo

Square Point of Sale

Definitely a must have for new shops!

Reviewed 5 years ago
Pros

Where to start?! Square makes the ability to receive payments seamlessly effortless. The Point of Sale system is hands-down one of the best, if not the best in the market. One of my favorite aspects about the POS is there is no long contracts and all one needs is internet access. The Square software includes everything a shop owner needs - inventory, discounts, employee management, etc, while the POS handles the exchange of funds.

Cons

There is not really a con to the Square POS system. I have referred many of my clients to use Square POS and they are all satisfied.

RJ
AvatarImg

Rohan J.

Higher Education, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Square Point of Sale logo

Square Point of Sale

Awesome POS Processing

Reviewed a year ago
Pros

Super easy to setup and use, invoicing and billing is also very easy to complete.

Cons

The somewhat high fees that the POS system has.

CD
AvatarImg

Carlisbeth D.

Sports, 51-200 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Square Point of Sale logo

Square Point of Sale

Great POS system and software

Reviewed 5 months ago
Pros

Great POS system and software To accept payments

Cons

Sometimes it can be complicated so it could be more userfriendly

IA
AvatarImg

Ivan A.

Industrial Automation, 11-50 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Square Point of Sale logo

Square Point of Sale

easy way to sale with you devices

Reviewed 7 years ago

There is no better way to sale with the Square POS, simple, swipe card, signature, get the money and send the receipt. accept card payments and use with others employees.

Pros

you can use a credit card with the square POS you can insert the number of the credit card you send all by email free square POS (1)

Cons

fees percentage of the use. different fees to apply for a swipe the card or type the number

LL
AvatarImg

Luc L.

Financial Services, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Square Point of Sale logo

Square Point of Sale

Square POS Leading the way

Reviewed 5 years ago

Great alternative to the big POS services

Pros

Very reliable POS system for small business, easy to use with your home PC/Laptop and devices

Cons

POS merchant fees are steep, no incentive based on usage.

KS
AvatarImg

Kari S.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Square Point of Sale logo

Square Point of Sale

A Great Option For Small Businesses

Reviewed a year ago

One of the best options for POS system softwares for small businesses

Pros

I like how I am able to take my POS system anywhere and process payments.

Cons

I do not have any complaints about Square POS systems

TT
AvatarImg

Timmetria T.

Marketing and Advertising, 51-200 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Square Point of Sale logo

Square Point of Sale

Square pos

Reviewed 5 years ago

I feel like this is one of the best systems you can use as a freelancer. I haven't used it in two years but I love it. It's easy and anyone can benefit from it.

Pros

I haven't experienced any complications using using square pos

Cons

There was a time I paid through someone else's system and I received confirmation but they didn't show the money in the their account.

JD
AvatarImg

Jammi D.

Transportation/Trucking/Railroad, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Square Point of Sale logo

Square Point of Sale

Square pos review

Reviewed 5 months ago

Great system to manage payments and invoices

Pros

Really takes your business to the next level with invoice processing

Cons

Biggest takeaway is square pos doesn't integrate with windows devices

AR
AvatarImg

Verified reviewer

Information Technology and Services, 10,001+ employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Square Point of Sale logo

Square Point of Sale

Perfect for small businesses

Reviewed 2 years ago
Pros

Square POS is perfect for small businesses who choose not to invest in the higher quality and more expensive and extensive POS systems. It also helps to connect inventory to your POS in case you are selling online as well as at an in person event.

Cons

A little clunky in some areas like creating an item, uploading pictures could be a lot easier and AI could be used to create SSO tags

WJ
AvatarImg

William J.

Restaurants, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Toast POS logo

Toast POS

Toast for the win!

Reviewed 6 years ago
Pros

Toast is a great point of sale. It's easy to use interface mixed with helpful team make using this point of sale a breeze.

Cons

The only con I have is that it is on an android tablet and not on a apple tablet. Would be great to have a iPhone app as well.

MM
AvatarImg

Martin M.

Restaurants, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Toast POS logo

Toast POS

Ye Olde Plank Inn

Reviewed a year ago

Very good experience with the exception of follow through customer support.

Pros

Very good point of sale system. Like that updates can be done instantly.

Cons

Follow up and follow through on the TOAST product. Have questions about cleaning up my product list and other various questions would be nice to have a 30 day and 90 day review after purchase.

AR
AvatarImg

Verified reviewer

Restaurants, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Toast POS

After using so many POS systems this is my absolute favorite

Reviewed 5 years ago

We use Toast as our jazz club and every single employee absolutely adores the system if they have any experience with another point of sale systems. It is much more professional than a system such as square in my opinions and seems like a wonderful middle-ground between an industry standard like Aloha and a more intuitive and user-oriented solution like clover.

Pros

User Interface is absolutely gorgeous So much more intuitive than other systems (seems like it was designed by me) Very fast transaction and screen speed easy to add things to menu/change prices Works very well so any sized restaurant makes splitting checks way easier that most POS systems

Cons

Receipt printer that we got from Toast could have been a little nicer. Was very light and moves around a lot.

Vendor response

Hi there, Jasmine from Toast here. I'm thrilled to hear you are in love with our UI - I love how you said "it seems like it was designed by me". That is exactly the user experience we hope for everyone to have. We appreciate the feedback on the hardware!

CG
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Charles G.

Food & Beverages, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Toast POS

An Affordable Alternative to Aloha and Micros

Reviewed 4 years ago

A perfect system for a small restaurant with a lot of very handy features. They are extremely flexible with pricing options.

Pros

TOAST is a solid point of sale system available for a very reasonable price. Adding, editing and removing menu items can be done quickly and remotely. Printer routing and other back of house set up is a breeze. Customer service staff is well trained and very reliable.

Cons

Not really designed for large scale/ high volume operations. KDS screens have some issues.

NL
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Nick L.

Food & Beverages, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Toast POS

First Class

Reviewed a year ago

From point of sale, to payment processing, to administrative setup up, to analytics and reporting, this is legitimately the most intuitive operating system I've used in nearly two decades in the restaurant industry. I sing its praises to every restaurateur/industry employee I come across.

Pros

Intuitive front and back end for both user and admin. It is night and day from every other operating system I've used. Everything about this system is designed around the end user experience and implemented nearly flawlessly.

Cons

Occasional difficulty with card reader/ hardware. Though issues are dealt with promptly by customer service.

HT
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Holley T.

Accounting, 11-50 employees

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Toast POS

Poor Customer Service

Reviewed 2 years ago

Overall experience has not been good, should have stayed with Square, We Work, and Gusto.

Pros

I was happy to have one software to for scheduling, POS, and payroll together. We should have stayed with having 3 separate products that integrated with each other.

Cons

Very poor customer service. Each person I reached out to for help just wanted to pass me to someone else or open a Ticket that has yet to be solved. I do receive emails from them stating my cases have been solved, but my issues have not been solved. The reports are hard to use and I usually have to cobble multiple reports together to get any meaningful information. This software was written without...

JD
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Jason D.

Restaurants, 51-200 employees

Used other for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Toast POS

Not designed for a fully functioning restaurant - yet.

Reviewed 7 years ago

So far after a solid month of using this in a busy restaurant we have come to realize that Toast has just entered their awkward teenage stage--willing to try everything but everything just falls short.

Pros

Price point allows for multiple terminals, easy to edit closed checks, easy to track closed checks (and email them), good depth of modifications.

Cons

Terrible fire courses, random items are sent to the bottom of tickets, tips at close out appear in three different sections, no fast and easy BIN system, no direct integration with Binwise or Avero, no direct integration with RESERVE, cannot see 'fire' times, no way of assigning seats on a fast bar screen...

VC
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Vicky C.

Used daily for 6-12 months

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Toast POS

Great pos

Reviewed 7 years ago
Pros

Easy to use and very simple and clear layout for each screen. And it is very easy to modify new changes. And the website is reliable to give most current updates in sale and labor and other statistics.

Cons

I wish that an apple app will be available soon to make it easier for management staffs to check on immediate statistic. Also the customer service takes forever to reach every time we call. And the customer service representatives respond in emails , most of the time they don't really know what the real answers they are providing but some generic email templates. And they will ask you to call them if you have any questions. So yes, you are back to square one.

GV
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GLENN V.

Restaurants, 11-50 employees

Used other for 6-12 months

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  • Value for money
  • Ease of use
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Toast POS

Poor Service and implementation false claims and possible fraud

Reviewed 6 years ago

run away from toast

Pros

nothing but a big headache from day 1. Salespeople gave me the wrong info regarding pre installation steps. Financing was easy through a third party leasing company but that way toast got paid up front for their product probably knowing full well they were not sticking around that long.

Cons

This company has been very shady. The claims to match credit card processing by the sale person has yet to be fulfilled. The hardware is poor quality and ipad would have been much better. The software is ok but is not as seamless as micros or square it seems as if it was not designed for a restaurant. There is no follow up and account managers are non existent problems go unsolved for months....

NB
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Nicole B.

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Toast POS

Love it!

Reviewed 6 years ago
Pros

This is by far the best software I have used in the restaurant setting in years. Set up is easy and it's super easy to use