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The Mortgage Office
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Web-based mortgage and loan servicing software
Table of Contents
The Mortgage Office - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
The Mortgage Office overview
What is The Mortgage Office?
The Mortgage Office by Applied Business Software is an integrated mortgage and loan servicing software for businesses of all sizes. The solution comprises multiple modules for loan origination and servicing, mortgage pool servicing, trust accounting, escrow administration and offers additional modules for managing mortgage rates, credit reporting and more.
The loan origination module is suitable for loans funded by private lenders and helps to prepare loan documents to ensure clients can close more loans in less time with accurate paperwork. The loan servicing module is a core module which helps to streamline the loan servicing activities. This module helps to precisely track loan charges; process payments with many flexible options and download the latest ARM index rate values directly into the system.
The Mortgage Office solution can be used to send bills and statements to borrowers via email. Users can schedule one-time, recurring or event driven loan reminders to be sent to borrowers. It also helps to automate various activities such as check printing and fund distribution between multiple sources. With mortgage pool servicing module, clients can determine the value of the pool at any time and manage partnerships, mortgage funds, LLCs and other non-performing loan pools.
Businesses can establish legal and accounting standards with the trust accounting module. The solution complies with state and federal regulations including CA-DRE and B&P code and also meets the accounting requirements set by the Federal Real Estate Settlement Procedure Act (RESPA).
Key benefits of using The Mortgage Office
• Clients can schedule alerts for borrowers and automate payment reminders, monthly bills and statements via email.
• The solution helps to track loan delinquencies and late charge assessments with automatic notices.
• It offers the capability to automate the management of fund pools, REITS, partnerships, mortgage funds, LLCs, and non-performing loan pools.
• With the integrated escrow administration module, clients can meet the accounting and reporting requirements set by Federal Real Estate Settlement Procedures Act (RESPA) and maintain the escrow accounts on behalf of borrowers.
Starting price
Pros & Cons
Assistance
Management
Intuitiveness
Reliability
The Mortgage Office’s user interface
The Mortgage Office pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.7
Ease of use
4.7
Customer support
4.8
Reviews sentiment
What do users say about The Mortgage Office?
Reviewers appreciate The Mortgage Office for its comprehensive loan servicing capabilities, robust reporting tools, and efficiency gains in daily operations. They find the software streamlines payment processing, document management, and portfolio tracking, while its customizable interface and user-friendly design are frequently praised. Many indicate that it saves significant time and helps them stay organized, especially as their businesses grow.
Users report that customer support is knowledgeable and responsive, though some mention occasional delays or difficulty reaching support by phone. They note a steep initial learning curve, but say training sessions and documentation help them adapt. Some mention minor bugs and wish for more customization options.
Select to learn more
Who uses The Mortgage Office?
Based on 285 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
The Mortgage Office's key features
Most critical features, based on insights from The Mortgage Office users:
All The Mortgage Office features
Features rating:
The Mortgage Office alternatives
The Mortgage Office
Starting from
No pricing info
Zendesk Suite
Starting from
55
Per month
LiveChat
Starting from
24
Per month
TeamSupport
Starting from
45
Per month
The Mortgage Office integrations (4)
Integrations rated by users
We looked at 285 user reviews to identify which products are mentioned as The Mortgage Office integrations and how users feel about them.
Integration rating: 5.0 (1)
Other top integrations
The Mortgage Office customer support
What do users say about The Mortgage Office customer support?
Customer support rating:
We analyzed 96 verified user reviews to identify positive and negative aspects of The Mortgage Office customer support.
Widespread user sentiment highlights the support team's responsiveness and fast turnaround for resolving issues.
A significant portion of users praise the team's extensive knowledge and ability to handle complex questions.
Frequently reported by users, support staff are courteous, patient, and go above and beyond to assist.
A large number of users appreciate the ease of reaching support by phone or email and consistent follow-up.
Support options
Training options
To see what individual users say about The Mortgage Office's customer support, check out the review snippets below.
“To us, that is top quality customer service, and in return allows us to turn around and provide top quality service to our own customers. ”
Jen F.
Head of Operations
“The customer support team has my back on a daily basis on varied topics as I continue to build out the Loan Servicing system. ”
Veniece F.
Office Manager
“The customer service from Applied Business Software is always readily available and each support rep has extensive knowledge of the software. If it can be done, they know how to do it.”
Chris G.
Managing Director
The Mortgage Office FAQs
The Mortgage Office has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does The Mortgage Office support?
The Mortgage Office supports the following languages:
English
Q. Does The Mortgage Office support mobile devices?
The Mortgage Office supports the following devices:
iPad, iPhone
Q. Does The Mortgage Office offer an API?
Yes, The Mortgage Office has an API available for use.
Q. What other apps does The Mortgage Office integrate with?
The Mortgage Office integrates with the following applications:
QuickBooks Desktop, QuickBooks Enterprise, QuickBooks Online, Microsoft Word
Q. What level of support does The Mortgage Office offer?
The Mortgage Office offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support
